Quality Control Human Resources

KATIE LEIGH DWINELLS

St. Petersburg, ***** FL 570-***-**** **********.**********@*****.***

OBJECTIVE

To leverage my expertise in peer support, resource navigation, and client advocacy to empower individuals, particularly veterans, in achieving their recovery and wellness goals. Committed to fostering a compassionate environment, promoting holistic well-being, and connecting clients with the tools and resources they need to thrive in their personal and professional lives.

SUMMARY

Dedicated Peer Support Specialist with extensive experience in supporting clients within recovery settings, fostering treatment goals, and promoting holistic wellness. Skilled in guiding individuals through goal setting, self-management practices, and progress monitoring while creating a compassionate and positive environment. Committed to empowering veterans to articulate and achieve their wellness objectives through crisis intervention, resource navigation, and patient advocacy

SKILLS

Client Advocacy

Interpersonal Communication

Relationship Building

Medicare and Medicaid Navigation

Community Outreach

Documentation Management

Compliance Adherence

Recovery-Oriented Care

Team collaboration

Resource Coordination

Customer Service

Trust Building

Attention to Detail

Event Planning

Service Delivery Optimization

Appointment Scheduling

Problem-Solving

Coaching and Mentorship

Active Listening

Time Management

Conflict Resolution

EDUCATION

Business Operations and Project Management 01/2014

DeVry University

logistics Specialist 01/2010

US Coast Guard

EXPERIENCE

Administrative Assistant 04/2023 to 07/2024

Honor Home and Community Supports

Experienced in maintaining detailed documentation, ensuring compliance with healthcare standards, and supporting accurate service delivery. Committed to promoting recovery-oriented practices and empowering clients to achieve their personal recovery goals.

Key Accomplishment.

Supported clients in navigating Medicare and Medicaid systems, enabling them to access and optimize healthcare benefits tailored to their recovery and wellness needs.

Organized and led community outreach events, fostering inclusive environments that promote client support networks, social engagement, and a sense of belonging.

Maintained comprehensive departmental documentation in adherence to healthcare standards, ensuring compliance, and the accuracy of patient records to support quality service delivery.

Collaborated with interdisciplinary teams to address client needs, advocate for resources, and deliver person-centered care, aligned with recovery-oriented principles.

Empowered clients through coaching and mentorship, helping them set achievable recovery goals, build resilience, and navigate challenges in their recovery journey.

Administrative Assistant 04/2022 to 07/2023

C And C Automotive

Demonstrates exceptional attention to detail in managing client appointments and maintaining accurate service documentation, in delivering outstanding customer service, addressing client concerns, and promoting a sense of belonging to enhance client outcomes and well-being.

Key Accomplishment

Supported clients in navigating Medicare and Medicaid systems, ensuring access to essential benefits and optimizing healthcare resources tailored to individual needs.

Managed client appointments and service documentation with meticulous attention to detail, maintaining accuracy and compliance with healthcare standards.

Delivered exceptional customer service, addressing client concerns promptly while fostering a supportive and engaging environment for recovery.

Organized and facilitated community outreach events, building inclusive support networks and enhancing client engagement within the community.

Maintained departmental documentation to ensure compliance, accurate patient records, and effective service delivery, contributing to overall organizational success.

Sales Associate 06/2021 to 04/2022

Bert's Barracuda Harley Davidson

Highly motivated Peer Recovery Specialist with a unique combination of healthcare navigation, customer service, and relationship-building expertise as a top sales associate, exceptional interpersonal skills, and rapport-building, with a proven ability to foster trust and connection—transferable to supporting veterans and other clients on their recovery journeys.

Key Accomplishment

Supported clients in navigating Medicare and Medicaid systems, ensuring seamless access to healthcare benefits and optimizing resources for individual wellness goals.

Recognized monthly as a top sales associate, leveraging interpersonal skills to build trust and rapport—a foundation for connecting with veterans and supporting recovery efforts.

Managed client appointments and service documentation, ensuring accuracy, compliance with healthcare standards, and timely access to necessary services.

Organized and led community outreach events, fostering inclusive environments that enhance client engagement, connection, and a sense of belonging.

Delivered exceptional customer service, addressing client concerns with empathy and professionalism to create a supportive and engaging environment for recovery.

MILITARY EXPERIENCE

DeVry University, Business Operations and Project Management, 01/01/11, 01/01/14

US Coast Guard, Logistics Specialist, 01/01/05, 01/01/10

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