Administrative Assistant Quality Assurance

DIANE M. FABRY

**** ****** ****, **********, ** 15234 412-***-**** ***********@*****.***

https://www.linkedin.com/in/diane-fabry-b1181511/

PROFESSIONAL SUMMARY

Adaptable; Resourceful; Proficient in Microsoft Office package (Word, Excel, PowerPoint, Visio, Access, and Outlook); Excellent project management, time management, and problem-solving skills; Life-long learner with a passion for self-development; SharePoint knowledge; Microsoft Teams, Zoom, Google Meets; Adobe PDF

EMPLOYMENT EXPERIENCE

UPMC Health Plan

Credentialing Analyst

March 2017 - present

Processes applications expeditiously and efficiently according to the established priorities and timeframes.

Review credentials/re-credentials applications for accuracy, quality assurance, and completeness

Complete all primary source verification including applicant’s license, board certification, malpractice history, clearances, and all education

Ensure all applications are being completed in accordance with NCQA and JCAHO regulations and deadlines

Communicate with Provider Relations or credentialed provider to obtain missing or incorrect information

Assists with database integrity and maintenance.

Assist with training new staff members

UPMC Health Plan

Administrative Assistant

February 2015 – March 2017

Provided advanced-level support to Senior Management by performing moderately complex assignments such as calendar management, coordinating logistics of meetings, and PowerPoint presentations

Prepared travel arrangements and expense reports

Prepared report generation by collecting data and quality assurance of reported statistics

Served as the liaison between management and various internal and external parties

Assisted with the maintenance of contracts and tracking

Assisted with the onboarding process of new employees and new clients

Tracked and approved time and attendance in KRONOS

Facilitated event meeting and departmental trainings

Coordinated project documentation and specifications to ensure deadlines are met

Catholic Charities Free Health Care Center (Manpower Staffing)

Administrative Assistant (Contract)

February 2014 – July 2014

Provided advanced-level support for the Administrator by completing detailed and confidential assignments

Served as a liaison between Administrator and various internal staff and external stakeholders

Prepared and documented agendas and minutes for Board of Directors and staff meetings

Prepared and tracked weekly expenditures

Organized and coordinated meetings, conferences, and special events

Participated in special projects with Marketing and Development departments as assigned

Dyanvox (Ajilon Professional Staffing)

Receptionist (Contract)

September 2013 – January 2014

Greeted visitors at the front desk and directed them to the proper staff member

Answered all incoming customer and insurance calls and direct caller to appropriate department

Managed all incoming and outgoing mail

DIANE M. FABRY

PAGE 2

PNC

Administrative Assistant (Contract)

October 2012 – July 2013

Managed calendars for Technology leadership team

Created and edited PowerPoint presentations

Updated SharePoint sites to ensure documents meet compliance

UPMC Health Plan

Senior Administrative Assistant

July 2009 – October 2012

Managed calendars for Senior Management

Coordinated all project document dashboards for senior management and Physician Account Executives

Prepared and maintained departmental new hire orientation manual and training compliance

Prepared logistics for on-boarding of new hires prior to start date (phone, computer, desk, meeting staff)

Prepared and edited PowerPoint presentations

Tracked and approved time, attendance, and payroll in KRONOS for 20 staff members with 100% accuracy

Prepared and maintained spreadsheets

Coordinated logistics of meetings and conference calls

Ensured smooth operations of equipment by proactively scheduling required maintenance

Highmark

EXECUTIVE ADMINISTRATIVE ASSISTANT

September 1997 – May 2009

Served as the liaison between Vice President and various levels of internal staff and external providers

Coordinated and arranged new hire orientation and compliance training

Supported a Vice President and subordinates with meeting preparation and calendar management

Implemented process improvement for data generation, monitoring, and reporting

Effectively handled multiple and conflicting priorities and deadlines

Prepared monthly working and on-call schedules for medical staff to ensure adequate staffing was available

Prepared travel arrangements and expense reports

Assisted with budget monitoring and preparation

Assisted with medical licensure renewals and continuing medical education tracking

Prepared agenda and documents for use in executive meetings

EDUCATION

ROBERT MORRIS UNIVERSITY

Bachelor of Science – Health Services Management

Achieved Dean’s List for several consecutive semesters while maintain full time employment

WESTMORELAND COUNTY COMMUNITY COLLEGE

Associate in Applied Science Degree – Health Services

ACTIVITIES AND INTERESTS

Served on the board of Parent Faculty Organizations for three years

Serve on the Board of Trustees for Castle Shannon Library

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