Customer Service Sales Associate
Resume:
Michelle Cooper
Baldwin Hills, CA *****
***************@*****.***
Professional Summary
Seeking a position in a company that provides opportunity for growth in a dynamic and stable workplace. Hardworking, detail and goal oriented individual, with over 8 years of experience with providing excellent customer service
Work Experience
Metro Transit Ambassador
RMI International-Los Angeles, CA
January 2023 to November 2023
• Greeting customers and providing them with maps, help riders navigate the system
• Reporting issues like sexual harassment, criminal activity and medical emergencies
• Work with customers at stations, trains and platforms to provide customer service and help keep riders safe
Customer Service Agent
Los Angeles Airport Lax-Los Angeles, CA
August 2019 to March 2020
• Greeting customers
• Answering questions
• Assisting customers after and before a flight
• Checking boarding passes
• Meeting the needs and safety requirements of passengers and airport personnel Lead Sales Associate
Eros Gems-Los Angeles, CA
April 2018 to June 2019
• Greeting customers on a daily basis with new and exciting products and informing them on the deals and offers available while being a motivated seller.
• Performing duties such as inventory control, cash handling and maintain tracking sheets for the merchandise.
• Responsible for training new hires and bringing them up to speed on the companies policies and procedures.
Sign Spinner
H&R Block-Marina del Rey, CA
January 2018 to April 2018
• Holding a large sign to advertise a local business and direct traffic to the store.
• Use enthusiasm and movement to attract attention to the sign, present a positive image to the public and greet customers respectfully.
Customer Service Retail Representative
Avon-Los Angeles, CA
January 2011 to December 2017
• Sells products and services to customers.
• Process orders in person and over the phone.
• Collect methods of payment and dispense change.
• Collect and research information needed to identify and resolve problematic situations.
• Operate and balance cash registers.
Youth Squad Coordinator
Summer Night Lights-Los Angeles, CA
June 2015 to August 2017
• Provides a safe and fun environment for youth of all ages.
• Engage approximately 300 community members nightly.
• Canvass the community within a 5- mile radius on a weekly basis to encourage program participation. Implementation of arts and crafts, literacy and games for all ages.
• Grill and prepare meals for approximately 300 plus nightly on the Bakers Chef Grill.
• Carry out the logistics of setting up, breaking down, and closing the Summer Night Lights Program nightly, as well as other program related tasks as needed. Sales Associate
Bag Haven-Los Angeles, CA
October 2014 to December 2014
• Sells bags, purses, backpacks, and clutches to customers.
• Doing inventory and greeting customers on a daily basis.
• Processing the merchandise and making sure the bags are organized. Education
Diploma
Dorsey High School-Los Angeles, CA
2009 to 2012
Skills
• Canvassing
• Microsoft Office
• Security
• RECEPTIONIST
• PROBLEM SOLVING
• Organizational Skills
• RETAIL SALES
• CUSTOMER SERVICE
Certifications and Licenses
Guard Card
First Aid Certification
Additional Information
Skills
• Child Development
• Customer Service
• Cash Handling
• Problem solving
• Time Management
• Sense of Urgency
• Multi-tasking,
• Self Motivated, Self Starter
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