Customer Service Rep
Resume:
Danielle Witherspoon
Drexel Hill Pa, *****
*********************@*****.***
SUMMARY
Dedicated and detail-oriented Administrative Professional with over a decade of experience in office management, customer service, and administrative support. Proven ability to streamline operations, manage multiple priorities, and deliver exceptional customer experiences. Highly skilled in leveraging technology to enhance productivity, resolve customer issues efficiently, and improve overall service delivery. Adept at adapting to new technologies and systems for increased operational efficiency.
PROFESSIONAL EXPERIENCE
DELCO Community Transportation
Eddystone Pa
May 2025 – Present
● Staying in constant contact with drivers,clients,and team members relaying updates, changes to the situation, or any additional information needed to complete the job successfully.
● Customer service rep and dispatchers communicate with customers, providing updates on the estimated time of arrival (ETA) of the shuttle buses and vehicles
● Customer service rep and dispatchers communicate with customers, providing updates on the estimated time of arrival (ETA) of the shuttle buses and vehicles.
● Address customers inquiries, complaints, and concerns professionally and efficiently, ensuring a positive customer experience.
● Using mapping software and GPS to advise clients of eta to and from locations providing clear and concise directions.
● Manage daily office operations using cloud-based scheduling software and CRM systems to ensure appointments and client information are organized and up-to-date Philadelphia Parking Authority
Philadelphia, Pa
July 2019 - May 2025
● Reduces the incidences of parking situations which are hazardous and could cause injuries or loss of life.
● Ensures that loading zones are available to businesses for loading and unloading of supplies.
● Cars parked too close to intersections preventing buses and trucks from turning.
● Encourages commuters and long term parkers to use mass transit and off-Street parking by restricting scarce curb spaces to short term use
● Issued tickets for vehicles that’s parked illegally such as, double parked, blocking fire hydrates, expired meters, expired timing in residentials areas, and vehicles that are too close to intersections causing reduced visibility of motorists and pedestrians. Amazon Delivery Services Driver
Philadelphia, PA
January 2012– May 2019
● Delivered packages to customers within a designated route, utilizing GPS navigation and delivery optimization software to ensure timely and efficient deliveries.
● Provided outstanding customer service by addressing delivery issues and ensuring client satisfaction, often using Amazon's internal app for real-time tracking and issue resolution.
● Maintained accurate delivery logs and completed all documentation using Amazon's mobile delivery application.
● Adhered to safety guidelines and company protocols, leveraging technology to ensure safe and efficient deliveries.
● Successfully completed driver training, focusing on safety, route planning, and using Amazon’s proprietary systems for real-time customer interaction. EDUCATION & TRAINING
● 2003: YouthBuild Charter School - High School Diploma
● 2006: Berean Institute - Cosmetology License
● 2007: Panda Nursing Institute - CNA License
● 2012: Driver Training Program - Amazon Delivery Services (certified in safety, route planning, and customer service)
TECHNOLOGY SKILLS
● CRM Software: Proficient in using customer relationship management tools such as Salesforce and HubSpot to track customer interactions, manage inquiries, and improve service.
● Scheduling & Project Management: Experienced with scheduling and project management platforms, including Google Calendar, Microsoft Outlook, Trello, and Asana.
● Document Management: Skilled in using cloud-based platforms like Google Drive, Microsoft OneDrive, and SharePoint for managing and organizing documents.
● Financial & Invoicing Software: Knowledge of financial software for budgeting and invoicing, including QuickBooks and Microsoft Excel.
● Mobile & Delivery Apps: Proficient in using mobile apps for delivery management, route optimization, and real-time customer interaction, including Amazon’s proprietary system.
● Communication Tools: Experienced with communication platforms like Microsoft Teams, Zoom, and Slack for team collaboration and customer interactions. SKILLS
● Exceptional customer service and client relationship management
● Strong communication, problem-solving, and multitasking abilities
● Excellent organizational skills with a focus on efficiency and accuracy
● Ability to quickly learn and adapt to new technologies
● Conflict resolution and ensuring customer satisfaction
● Excellent driving record and route optimization skills
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
● Experienced in managing and maintaining databases and records
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