Customer Service Crew Member
Resume:
Eperona Piliati-Leituala
Crew member position
Anchorage, AK 99508
*********@*****.***
Professional Summary
• I have experienced in the fast food industry.
• I am worker who works hard and keeps focus on task.
• I will try to resolve any issues the customer may have or I will ask the manager to resolve the customer issues.
• I will be on time to work.
• I have experience on fryers, doing beverages, handing food to customers, and being the cashier.
• I have experienced in cleaning and sanitizing the equipment.
• I have experienced in cleaning and sanitizing areas where food have been on,cleaning the lobby, and etc.
Authorized to work in the US for any employer
Work Experience
Seafood Processor
Northern Pacific Seafoods-Naknek, AK
June 2025 to July 2025
• Put Tons of Fish on Racks
• Grade Tons of Fish on the Belts
• Scale Tons of Fish that’s on the Belts
• Ship Tons of Fish out to Companies that buying
• We do all of this for 16hr straight each day without days off Certified Trainer
Raising Cane's-Anchorage, AK
October 2022 to February 2025
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
• Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
• Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
• Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
• Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
• Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
• Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
• Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
• Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
• Consistently achieved XX% upselling rate by recommending additional menu items or promotions to increase sales revenue
• Efficiently served an average of XX customers per shift while maintaining high-quality service standards
• Received XX positive feedback comments from satisfied customers through online review platforms
• Contributed ideas for improving operational efficiency such as implementing a new order-taking system that reduced wait times by XX%
• Participated in regular team meetings to discuss performance goals, provide feedback on areas of improvement for the restaurant's overall success
• Trained new crew members on proper food preparation techniques resulting in improved consistency across all dishes
• Implemented cross-training program among crew members resulting in increased flexibility and improved customer service during peak hours
• Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders to ensure availability of ingredients
• Collaborated with the kitchen team to ensure timely delivery of food orders while maintaining quality standards
• Maintained a clean and organized work station, adhering to safety guidelines and minimizing accidents or injuries
• Demonstrated strong knowledge of menu items, ingredients, and allergen information to assist guests with dietary restrictions or preferences
• Supported fellow crew members during busy periods by assisting with tasks such as bussing tables, refilling drinks, or running food orders
• Consistently achieved XX% accuracy rate in order taking and processing payments
• Implemented new cleaning procedures resulting in improved sanitation scores from health inspections
• Trained new crew members on effective communication techniques resulting in enhanced teamwork dynamics
McDonalds Crew Member
McDonald's-Anchorage, AK
June 2022 to September 2022
• I was a crew member.
• I worked efficiently and fast.
• I tried my best dealing with very rude customers.
• I am a very hard worker and organized worker.
Education
High school diploma
Bartlett High School-Anchorage, AK
August 2023 to May 2024
Skills
• Organizational Skills
• Mentoring
• Babysitting
• Cooking
• Food Industry
• Public Speaking
• Time Management
Certifications and Licenses
Food Handler Certification
Contact this candidate