Customer Service Relations

Jasan Macharia

Box ***, Ngon Hill, Nairobi, Kenya

Phone: 071*-***-*** Email: *********@*****.***

Objective

Dependable and hardworking professional with over 20 years of experience in customer relations, sales, and front-office operations. Skilled in team building, stocking, and customer service, seeking a supermarket role where strong organizational and interpersonal abilities will ensure excellent customer satisfaction and smooth store operations.

Core Skills

• Customer service & communication

• Team building & staff support

• Stocking & inventory management

• Cash handling & register operation

• Front-office operations & record keeping

• Sales & product promotion

• Time management & multitasking

• Problem-solving & conflict resolution

Professional Experience

Front Office & Customer Relations Officer

Employer: [Employer Name] — Nairobi, Kenya 2002 – 2023

• Delivered excellent customer service, resolving inquiries and complaints efficiently.

• Built strong relationships with clients, improving satisfaction and repeat business.

• Supported and trained team members, fostering a collaborative work environment.

• Assisted in promotional activities to increase sales.

• Handled records, transactions, and office operations with accuracy.

Sales & Tour Guiding (Certificate Practice)

Employer: [Employer / Organization] — Nairobi, Kenya [Years Active]

• Promoted products and services to customers, boosting sales outcomes.

• Guided clients through professional and enjoyable experiences.

• Strengthened communication and customer-handling skills across diverse groups.

Education

• Afraha High School — Advanced Level

• Certificate in Sales

• Certificate in Tour Guiding

References

Available upon request.

Contact this candidate