Customer Service Accounts Payable

AL

ALISHA LEE ALMEYDA

**********@*******.*** 689-***-**** Jacksonville, FL 32065

Results-driven administrative and customer service professional with over 10 years of experience in property management, financial operations, and office administration. Proven ability to streamline processes, enhance customer satisfaction, and deliver exceptional support in fast-paced environments. Strong organizational skills and a proactive approach to problem-solving. Bilingual (English/Spanish) with expertise in financial reporting, accounts payable, and office management.

Property and Facility Management

Accounts Payable and Receivable

Financial Reporting and Budget Management

MS Word

Excel

QuickBooks

POS systems

Office Administration

Bookkeeping

Data Entry

Invoice processing

Auditing

Customer service

Communication

Problem Resolution

Bilingual communication

Orange County Public Schools Winter

Garden, USA

Bookkeeper & Administrative Assistant

12/2022 - 10/2024

Oversee comprehensive accounts payable and receivable functions, ensuring timely invoice processing and payment reconciliation Maintain precise financial records, supporting budgeting and cash flow management for department operations

Assist with audit preparations by organizing financial documents and resolving discrepancies

Streamlined internal communication processes to improve departmental efficiency

Orlando Family Physicians Orlando, USA

Patient Care Coordinator

06/2022 - 12/2022

Managed patient intake processes, verifying insurance coverage, and ensuring accurate patient data entry to expedite billing cycles Coordinated with insurance providers to secure pre-authorizations Assisted patients with navigating the healthcare system, addressing financial concerns, and connecting them with resources to overcome social barriers

Developed educational materials to guide patients through insurance procedures, enhancing the patient experience

Commercial Property Manager

Altamonte Springs, USA

Commercial Property Manager

06/2019 - 01/2022

Directed the daily operations of a 200+ unit apartment complex, including leasing, tenant relations, and property maintenance Conducted thorough property inspections, ensuring compliance with safety standards and maintaining aesthetic appeal

Implemented cost-saving measures in maintenance and repair processes Drafted lease agreements, managed renewals, and enforced lease terms; Professional Summary

Skills

Experience

successfully negotiated with tenants to resolve disputes amicably Ace Cash Advance Apopka, USA

Customer Service Representative

03/2017 - 07/2018

Achieved a 15% increase in loan approvals by effectively managing outbound calls and engaging with prospective clients Provided comprehensive customer support, addressing inquiries regarding loan terms, application processes, and payment schedules Managed daily cash handling with zero discrepancies, maintaining a strong track record in financial accuracy and compliance Assisted in training new team members on customer service protocols Giant Food Stores Square, USA

Service Desk Associate

05/2015 - 02/2017

Delivered exceptional customer service, resolving escalated issues and processing returns, refunds, and exchanges efficiently Managed a high volume of cash and card transactions while ensuring accuracy and compliance

Assisted in inventory management and reducing shrinkage rates through proactive stock monitoring

Optimizing customer service procedures and improving customer satisfaction scores

Metro PCS Orlando, USA

Retail Sales Associate

05/2009 - 04/2015

Consistently exceeded monthly sales targets through proactive customer engagement and solution-based selling techniques

Provided product demonstrations and educated customers on mobile plans and device features, increasing customer retention Managed inventory control and merchandising while ensuring optimal stock levels and reducing stockouts

Assisted with store openings and closings, ensuring smooth operations and adherence to company policies

Florida Technical College Deland, FL

Certificate in Medical Coding & Billing

Interamerican University of Puerto Rico

Associate Degree in Criminal Investigation

Juan Suarez Pelegrina High School Puerto Rico

Business Administration & Administrative Support

Available upon request

Education

References

Contact this candidate