Customer Service Representative

Contact: Savannah Maze Email: *****@*****************.*** Tel: 407-***-**** Cell: 352-***-****

Lakeisha Reese

P: 626-***-**** E: *************@*****.***

Professional Summary:

• 10+ years in call center experience

● Demonstrated excellent verbal communication skills and time management skills

● Ability to interact and communicate with customers in person and on the phone

● Ability to maintain workstations professional appearance to ensure continual sales of products and increase operational efficiency

● Computer Literacy: Proficiency in PC software, Windows, etc. Ability to type 35 wpm Work Experience:

IHSS San Bernardino County - Ontario, CA 10/2020 – Present Health Care Provider

• Provided clients with transportation to and from appointments as needed

• Assisted clients with bathing and cleaning

• Prepared lunch and dinner meals according to clients’ needs and assisted with cleanup Entech - San Dimas Canyon, CA 04/2019 – 10/2020

Customer Service Representative

• Answering phones (40+ daily), assistance with student loans and processing loan applications

• Effectively collaborated with clientele in resolving credit card disputes, written or verbal Charter Communications Inc - Ontario, CA 10/2014 - 03/2019 Customer Service Representative

• Troubleshoot, diagnose, and resolve customer inquiries

• Provided efficient customer service

• Educated customers on products and services

Wells Fargo - El Monte, CA 10/2010 – 05/2013

Phone Banker

• Answering incoming calls handling customer concerns in an efficient manner

• Active listening to help in problem solving

• Sales to help maintain customers satisfaction by matching products to customer needs Education:

University of Phoenix-Online Campus

Bachelor's in Business Administration

01/2013 - 12/2014

Blair High School - Pasadena, CA

High School Diploma

01/2001 - 12/2005

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