Supply Chain Customer Support

Michael Janowski

**** **** ********* *****, **********, Arizona 85254

602-***-**** (m) **********@*****.***

Areas of Expertise

• Lean Six Sigma certified supply chain leader with strong manufacturing and project management experience.

• Proven experience in continuous improvement, customer support and team building.

• Experience managing teams of 35+ employees.

• Successful entrepreneur who built a million dollar manufacturing consulting company.

• Lead multiple technology implementation at Honeywell and A&A Machine Company.

• Experience rolling out large corporate initiatives, including the successful relocation and redesign of a call center to Puerto Rico.

Work Experience

CVS Health, Phoenix, Arizona 2015 - Present

Operations Manager

Responsible for all aspects of $2.5MM store including inventory management, operations and management of store employees.

• Led the store Health Hub redesign through Covid-19 pandemic.

• Partner with Store Manager and District Leader to reduce excess inventory.

• Acting overnight manager for two years and responsible for all store management.

• Led the store initiative on customer satisfaction which increased our rating by over 10%.

Honeywell, Tempe, Arizona 2012 - 2015

Manufacturing Manager

Led two multi-million-dollar manufacturing cells within our Aerospace business unit. As a Lead, it was my responsibility to drive Honeywell Operations initiatives. Responsibilities included developing and training current team members to support the Repair and Overhaul goals and mentoring multiple junior supply chain analyst.

• Let multiple teams to support the drive to achieve a Silver rating through the redesign of the flow process and a new technology system.

• Led the rollout and development of supply change practices and improvement for all Puerto Rico and Phoenix team members. This initiative significantly reduced cost while increase customer satisfaction.

• Developed weekly metrics to track global escalation and decreased total holds by 20%.

• Reduced past due orders 50% by creating a daily review process.

• Increased delivery performance to a level of 90% based on a goal of 86.2%. Improved turnaround times at various stages of the process by creating an initial triage process which reduced test times and final inspection.

• Initiated, developed and implemented test procedures to reduce test times.

• Managed 35 direct support personnel.

• Serve as a change agent and primary point of escalation of scheduling issues.

• Initiated and led cross-functional teams to ensure on time product delivery.

Honeywell, Phoenix, Arizona 2009 - 2012

Project Manager

Main Responsibility was to focus on leading key strategic programs and developing automated solutions. As a project manager, I was also responsible for working with the Strategic Business customer support teams and the program management organizations to support new initiatives.

• Initiated numerous special hold reduction projects, including managing and developing teams to achieve specific goals.

(Hold reduction team, Tempe Tiger Team, Anniston Blitz)

• Project Manager for Anniston Blitz. Responsible for managing a 5 member team on site at the Anniston facility. Responsible for driving team to a 49% reduction of tasks and 33% reduction in customer holds.

• Project Manager for Hold Reduction Team – Managed team of 6 employees to support goals. Provided daily work instruction responsible for reducing customer holds by 20% over 13 US sites

• Initiated, developed and implemented an operating system for a variety of functions within the organization.

• Responsible for initiating and coordinating with global teams to facilitate efficient and timely resolution to outstanding customer issues. Was seen as an agent of change by leadership team.

• Facilitated the creation of key metrics provided to Leadership on a daily basis.

• Created and implemented training documentation and standard operating sheets in support of customer support functions.

• Other projects and initiatives include participating on several cross functional teams to improve current processes.

(Standard Tasking/Exchange Kaizen/Global Standard

Work/92 Octane OTTR)

A&A Machine Co. Inc. Phoenix, Arizona 1996 - 2009

Western Region Manager

Responsible for the entire supply chain and sales process for a machining company with over 300 custom products and $10MM in sales a year.

• Responsibilities included the representation and support of supply management, sales and customer support initiatives.

• Accountable for maintaining inventory levels within the corporate working capital goals. Initiated and developed custom supply solutions to reduce on-hand inventory by 50%.

• Managed team of machinists, directing weekly work assignments.

• Led new product introductions with engineering and senior purchasing management. (S-900 Transmitter, Draft Range Transmitter)

• Negotiated several long term agreements/extensions as the sole source for custom machined parts.

• Contributed to production meetings to review status, issues and actions with other functions and management. Act as focal point for updating status and issues affecting schedule. Material Integration & Control Inc. Phoenix, Arizona 1996 - 2006 Sales Consultant

Provided hands-on development of sourcing strategies designed to increase sales and reduce cost to a variety of clients. Clients included Contract Manufacturing, Nameplates/Labels, and Injection Plastic Molding.

• Advised clients on strategies to gain additional business. Researched production requirements and networked with industry leaders to increase profit margin.

• Provided double digit sales growth for Contract Manufacturing client for 4 consecutive years.

• Implemented and developed processes to improve lead-times and productivity.

• Responsible for forecasting, cost/benefit analysis, capacity planning and inventory reduction plans to improve efficiency for my clients and their end customers.

Honeywell, Phoenix, Arizona 1987 - 1996

Production Buyer/Planner

• Established, implement and manage orders with internal and external suppliers.

• Part of transition team responsible for the successful move of Honeywell’s manufacturing facility.

• Member of team which assisted in the development of Honeywell’s “Drive to 95” which resulted in the reduction of the cost of a transmitter by 25%.

• Worked/supported senior buyers/planners to provide input on replenishment budgets and to assist on process improvements. Education

Arizona State University, Tempe, Arizona.

• Undergraduate Studies

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