Customer Service Data Entry

Myschel Boyd

716-***-**** *******.****@*****.***

Colorado Springs, CO linkedin.com/in/myschelboyd

Summary

Highly self-motivated and goal-oriented professional seeking to pursue a long-term career change. Offers 10+ years demonstrating excellent customer service, problem-solving skills, and leadership skills with the ability to work well as an individual with minimal direction as well as team player, always ready to assist where needed.

Key Strengths and skills

Microsoft Office Suite for Mac & PC. Adobe software. Knowledge of Windows and iOS/Mac/Apple Operating Systems. Ability to quickly learn new programs and software. Strong analytical skills. Documentation review. Time management mastery. Attention to detail. Teamwork and collaboration. Data entry. Managing deadlines and milestones.

Certifications

Lean Six Sigma Yellow Belt Certified

Colorado State Certified Notary Public

Experience

Affinity Mortgage Brokers, Colorado Springs, CO March 2020 - Current Lead Loan Processor

Responsible for processing the following loan types: FHA, VA, USDA, and Conventional. Experience with with Fannie Mae and Freddie Mac guidelines. Duties and responsibilities include:

• Calculates income, review assets and liabilities

• Verifies the data collected, analyzes and determines if it meets guidelines or determine if other documentation is needed. Ensure loan application is in compliance with underwriting, investor, RESPA and HMDA guidelines.

• Maintains accurate pipelines to ensure closing dates are being met.

• Maintains and updates loan applications information with loan origination software and other applications.

• Order appraisals, title, survey, verifications and other items as required for approval. Conducts follow-up with outside services regarding outstanding documents.

• Experience in one-time construction loans.

• Occasionally schedule closings appointments with respective parties.

• Updates loan officer, loan officer assistant, relators, builders and customers on loan status.

• Maintains communication with customers throughout the loan process and assisting with any questions or concerns.

• Providing updates to realtors, borrowers, and loan officers, via e-mail or phone.

• Request and review disclosures for completeness and compliance

• Knowledge in Encompass, Calyx, and other LOS systems.

• Monitors rate lock information and communicates discrepancies to the loan officer. HSBC Bank, Depew, NY October 2017 – August 2019

Associate Fraud Prevention Specialist

Accountable for reviewing and verifying customer applications for credit products to ensure no fraudulent activity is taking place.

• Received incoming calls from customers and relationship managers to provide status updates and/or ask for required documents to clear the application for fraud concerns.

• Accountable for researching confirmed fraud calls and taking the appropriate steps to close down the affected accounts.

• Rated by management as strong performer with good behavior.

• Managed the execution of large Fraud advisory/consulting engagements at large and mid-sized financial institutions.

• Provided advisory services to clients related to implementing major vendor fraud detection and prevention systems.

• Defined and developed business requirements for Fraud systems and managed developing processes for customer investigations.

• Contributed to the review of fraud risk assessments, scenario analysis and new product or change initiative assessments.

PHH Mortgage Corporation, Buffalo, NY April 2015 – June 2017 Lien Release Specialist

Accountable processing county required coversheets for the lien releases.

• Dedicated point of contact person for the office of the president in order to resolve customer complaints against the lien release departments.

• Created and maintained job aids and procedural manual for the department. Also created and maintained departmental reports to manage backflow of rejected work.

• Trained and supervised a temporary team of specialists to help complete the backflow of rejected work.

• Awarded six Raise the Bar awards for offering excellent service to clients and co-workers.

• Successfully saved the department $500,000 in legal fees by rectifying a customer complaint in one business day.

Education

Full Sail University

Master of Arts in Internet Marketing

State University of New York at Buffalo

Bachelor of Arts in Psychology

Contact this candidate