Human Resources Customer Service

Fabia J. Pohrman **** Davis St, S.E, Turner, OR **392

503-***-**** ********@*****.***

Human Resources Quality Assurance

Core Competencies

•Operations & Project Coordination

•Internal & External Communication

•Employee Relations

•Regulatory Compliance

•Policy & Procedure Changes / Rollout

•Team Building & Leadership

•Research & Problem Resolution

•Hiring / Training / Coaching

•Benefits / Payroll Administration

Summary of Qualifications

Experienced in human resources, administration and project coordination, HRIS systems, and benefits administration and Leaves. Multiple location oversite/management.

Strong analytical skills with a proven ability for event planning, recruiting, and learning & development.

Graduated with a Human Resources Management Certificate in 2016

•Excellent employee communication and interpersonal skills to effectively resolve issues, reduce tension and guide workforce to successfully achieve company goals.

•Proficient using Microsoft Word, PowerPoint, Excel, and Outlook as well as ADP HR Perspective, Kronos, Ceridian, e-Time and People-Trak specialized software, PeopleSoft, Brassring, Taleo, Paychex – HRO, TLO, Preview & Benefits online.

•Other Software Programs: Amadeus, Saber, Compass (Costco Travel’s proprietary travel booking software)

Professional Experience

Food Truck Partner. We Be Tacos, Tillamook, OR Aug 2021- July 2023

Designed the layout of the Food Truck, and collaborated on menus, and recipes.

Food handlers permitted, cooked food, and cleaned.

Purchased supplies and worked with vendors.

Partner passed in July, so the truck was closed and sold.

2020 Census Enumerator, State of Oregon, July 2020 to October 2020

Located residences that had not responded to the census.

Dealt with hostile residents who didn’t want to answer census questions.

Drove 1000;s of miles to assist with Census in other counties

Contract SR. HR Specialist & Payroll/ Tillamook Country Smoker, Tillamook, OR September 2018 to March 2019

Process bi-weekly payroll

Employee Relations and Leave Administration.

Onboarding/orientation

Benefits and Leave Administration

Found a solution for lowering benefit costs within the Company

Timekeeping and Compliance Specialist, Kaiser Permanente, Contract through Artech, Portland, OR September 2016 to March 2017

Compliance- making sure all management and supervisors follow the Sox compliance for Privacy and qualifications for approving timecards. Training is taken to qualify to be an approver.

HR MANAGER/PAYROLL SPECIALIST, Simon Golub & Sons, Inc. Contract through Robert Half Tukwila 2015- 2016 Company Closed due to bankruptcy

Process Bi-weekly payroll – Paychex preview, HRO & TLO, Benefits online.

Audit Benefits, benefits administration for 150 employees

HRIS administration – PAYCHEX

Audited Benefits and Administration

Leave Administration

401k Audit & Administration

Employee coaching and development

Research and interpret state and federal Leave Laws

SR. BENEFITS ASSOC., Esterline Contract through Robert Half, Bellevue, WA 2015-2015

Research for Benefits Manager and Director of Benefits/Payroll/HRIS.

Covered Benefit Administration while the employee was on leave.

HR GENERALIST, Contract, NBBJ Architects/Aerotek, Seattle, WA 2014-2015

HRIS maintenance for international locations and multi-state locations.

Maintained accurate employee files.

HR GENERALIST, Contract, Gene Juarez, Bellevue, WA 2014-2014

HRIS adjustments. Benefit Administration, and Leave administration

Travel Agent, Costco Travel, Issaquah, WA 2008-2013

Excellent customer service. Book member travel cruises and land packages. Covered supervisor line when needed for the cruise side of the business, SIT program (Supervisor in Training) to learn the “Costco Way”.

Work on difficult customer service issues.

Sold $2.8 million in 2013, 1st ten months of 2013. Sold $2 million in 2012.

Assisted with new agent training on the phones during each new training class.

Covington Warehouse- loaned out as a temp for 3 months in 2008. Worked in Deli. Food Handling Permit

Trading – loaned out as a temp for 3 months in 2011.

Corporate office – Loaned out to HR department in 2012.

LEAVES & BENEFITS SPECIALIST, Moneytree Inc., Seattle, WA 2007-2008

Responsible for tracking all leaves for 1,500 employees in 5 states of CO, CA, ID, WA, and NV.

Reported, Tracked, and educated Employees on, State, Federal and company Leaves.

EMPLOYEE RELATIONS/PAYROLL & ACCOUNTS RECEIVABLE, Oak Harbor Freight Lines, Auburn, WA 2006-2007

Responsible for working with 7 terminals with over 500 employees.

FSA accounts reconciliation.

Implemented Leave tracking software that generated paperwork for State and federal leaves.

Updated changes to HRIS.

FMLA & personal leave compliance and administration.

Execute and analyze payroll reports from timekeeping systems (ADP, Kronos).

HR GENERALIST, CONSULTING- Seattle & Portland Area 2001-2006

Worked at several companies on short-term contracts from 2001 to 2006 to help resolve employment issues such as personnel problems, establish an office, or supervise temporary employees onsite and convert an HRIS system.

Recruiting and writing training modules, job descriptions, and evaluations.

Comsys/Milgard Windows- Fife, WA - Training, recruiting, and job descriptions.

Manpower/Nintendo – North Bend, WA – Supervise, counsel, schedule 50-250 temporary employees, new employee orientation, employee relations, and customer relations, Ad hoc reporting for Manpower and Nintendo. Audited hours for temporary employees, made corrections and transmitted payroll to Manpower for processing.

Access Staffing/Zetec, Inc. – Issaquah, WA –Maintained HRIS system, new employee correspondence, assisted with recruiting, event planning, reports for HR department, audited ADP payroll, sorted checks, and backed up Payroll Manager.

Livebridge, Inc. – Milwaukie, OR – Assisted with the coordination of the HRIS conversion from ADP to Ceridian for 5000+ employees. Designed training material for, and worked with Ceridian HRIS system (cloud-based) and Kronos for timekeeping. Recruiting.

HUMAN RESOURCE MANAGER, Boyd Corporation, Portland, Oregon 1998-2001

I consistently communicated with employees to maintain a positive work environment and improve productivity. I also addressed concerns, resolved grievances, and answered questions about benefits. Additionally, I managed various administrative and human resource functions for an innovative fabricator of plastic, foam, and metal parts for OEMs.. This included processing payroll for the division, maintaining personnel records, and conducting new employee orientation. I also supervised the screening and interviewing of key personnel replacements.

Coordinated the acquisition, preparation, and management of up to 75 temporary employees working around the clock to successfully complete a crucial four-month project with HP, ensuring workflow, safety, and accurate billing to maximize productivity.

Investigated and defused the hostile environment created by the production manager, utilizing effective communication skills to rebuild employee morale and trust.

Developed ISO training procedures and records to uphold ISO 9000 certification and compliance.

Implemented new ADP for division, populated system with employee data, training, payroll, and attendance history from People Trak HRIS system.

Implemented Kronos timekeeping system. Installed new time clocks so payroll could be processed at the corporate office in California.

Oversee the implementation of comprehensive compensation and benefits plans that are cost-effective

Manage the Human Resources budget

Education

Graduate Certificate in Human Resources Management, March 2015-2016, Keller Graduate School of Management, Federal Way, WA

Strategic Staffing HRM-594

Leadership & Organizational Behavior MGMT -591

Managing Organizational Change HRM-587

Human Resources Management HRM-590

Training & Development HRM-592

Benefits HRM-599

Bachelor of Science Degree in Education, Eastern Oregon University, LaGrande, Oregon

Physical Education

Early Childhood Education

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