Front Desk Office Manager

KANDUKURI LOHITH

Email: ******.*********@******.***

Contact number: 073********

SUMMARY

A Confident and highly organized, well- spoken, energetic, capable of resourceful team coordinator in hotel management and marketing. Offering an array of skills in logical problem solving, housekeeping management, cross- functional and team management at reception. Awareness in health, safety and hygiene protocols with an emphasis on promoting and maintaining guest’s well-being and independence. Self-motivated and enthusiastic with a positive attitude and proven ability to smooth operations at front desk office.

Knowledge of different software like Amadeus, Opera cloud, Opera express. Acts with an integrity and in the best interest of guest’s and colleagues to ensure compliance with policies and guidelines to promote efficiency at work. SKILLS

Great knowledge on Opera express, Opera cloud, Apaleo

Complaints handling

MS excel, MS office, MS word & Outlook

Time and team management.

Communication and soft skills.

Report writing.

Guest relationship development.

Local Area knowledge.

Correction of error payments posting.

Reservations management.

Handling different payment methods.

POS systems.

Handling complaints.

Booking systems.

EXPERIENCE

The zetter hotel and the zetter town house Clerkenwell Night manager Oct 2022 to date

Helping my fellow receptionist

Responsible for night audits and Revenue report of everyday (both properties) Checking emails and follow up them

Complaints handling

Following up payments with travel agencies

Chasing up the open balances for both the properties Preparing billing instructions which helps the morning team Managing both the properties and bar which is most likely open till late night. Reporting to front office manager if any important issues occurred Melia white House (NW1 3UP) – Shez Recruitment

Receptionist : June 2022 to Oct 2022

Helping my fellow receptionists.

Operate telephone switchboard station in order to answer telephone calls. Checking the emails and follow up them.

Answer, record and process all guest calls request, questions and concerns. Verified that personal and payment information on guest accounts was accurate and complete.

Improved customer service ratings through prompt responses to requests. Reviewed account information and charges with guest during check-out. Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

When found a lost property, ensuring to check with housekeeping and security department.

Balance amount in the guests account, to be sorted while checkout. Providing information if received a package.

Promoting digital and stay wellness rooms, suites. Holiday inn Camden Lock (NW1 7BY) – Shez Recruitment Day & Night Receptionist: Nov 2021 to June 2022

Checking guest in and out.

Sorting out all the city ledgers payments at the end of the day. Allocating the rooms for next day checking in.

Writing alerts regarding the payment on arrivals and city ledger regarding the reservations.

Balancing the house end of the day.

Preparing handover.

Helping Night Manager for night audit.

Sorting out all payment and file them.

Collier Hotel (SW1V 1QL) – Shez Recruitment

Night Receptionist: Dec 2020 to Nov 2021

Making reservations by phone and in person.

Checking guests in and out.

Preparing bills and taking payments.

Dealing with complaints and solving problems that may arises. Day close by closing all cashier and changing end of the day. RF Brookers

Food Production Operative: July 2020 to Dec 2020

Checking food packages.

Sorting damaged food packages.

Food and safety awareness.

Checking quality of food.

Renewable Green Homes

Tele caller: Apr 2020 to July 2020

Company’s promotion.

Promoting the company.

Awareness of loft space.

Awareness of green homes.

2000 in and out bonds per day.

Increase of company growth with 6% within 3months. Uber Eats:

Delivery driver: Jan 2020 to Apr 2020

Picking up the food and delivering food in time.

Food and hygienic safety.

Customer satisfaction.

Polite and obedient

EDUCATION

Acharya Nagarjuna University

Bachelor Of Hotel Management 2016-2019

Gained grade A in front office department.

Gained grade A in food and beverages department.

Gained grade A in group and events department.

SR JUNIOR COLLEGE (2013-2015)

(MPC)course

SPECTRA GLOBAL CONCEPT SCHOOL

Secondary school certificate - 2013

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