Customer Service Assistant Manager

BRIUNONKA FOWLER

SKILLS

• Assistant Manager Experience

• Store Management Experience

• Retail Management

• Microsoft Word

• POS

• Planograms

• Profit & Loss

• Inventory Control

• Pricing

• Management

• Cash Handling

• Supervising Experience

• Shift Management

• Warehouse Experience

• Customer Service

• Inside sales

• Organizational skills

• Retail sales

• Product demos

PERSONAL INFORMATION

Work Permit: Authorized to work in the

US for any employer

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

WORK HISTORY

April 2015 - Current

Yard Maintainer No Snakes Lawn Care, Atlanta, GA, US December 2021 - May 2024

Assistant Manager Cricket Wireless, Atlanta, GA, US January 2017 - December 2021

Customer Service Advisor TTEC, Atlanta, GA, US

April 2012 - September 2017

Warehouse Manager Duty Free Americas, Atlanta, GA, US January 2007 - December 2012

Warehouse Associate Core-Mark International, Inc., Atlanta, GA, US May 2006 - January 2008

Customer Service Lead Walmart, Atlanta, GA, US

• Maintained landscaped areas through mowing and edging.

• Weed and mulch landscape beds

• Cleared landscape of hazardous, unsightly, or excessive vegetation. Operated various yard maintenance equipment including lawn mowers, hedge trimmers, and leaf blowers effectively.

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Resolved complex customer challenges through extensive knowledge in multiple areas.

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Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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• Ensured timely issue resolution to exceed customer satisfaction. Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

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Supervised inventory processes by monitoring receiving, storage, and delivery of goods.

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Overseeing operations: Implementing procedures and policies to ensure effective and safe operations.

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• Managed the receiving and processing of deliveries.

• Oversaw inventory systems to ensure efficient stock control.

• Conducted inspections to identify product damage. Prepared orders for shipment by picking, packing, and labeling merchandise.

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• Processing sales transactions and taking payments

• Calculating the cost of products or services

• Calculating and returning change for cash transactions CONTACT

Atlanta, GA 30331 678-***-****

*****************@*****.***

Bold Profile

Maintaining adequate change denominations and requesting additional change

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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EDUCATION

August 2012

Associate's degree Business Management

University of Phoenix

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