High School Motor Vehicle
Resume:
VICTORIA BERGERON
*** ***** ******* **. ********, LA 70546 337-***-**** *************@*****.*** EDUCATION AND PROFESSIONAL DEVELOPMENT
Iota High School, Iota, LA
High School Diploma
May 2018
South Louisiana Community College, Lafayette, LA
Associate of General Studies
December 2023
South Louisiana Community College, Lafayette, LA
Associate of Business
December 2024
Licenses:
• Louisiana Office Of Motor Vehicle – 011585551
Software Proficiencies:
• Salesforce
• Microsoft Office, Excel, Word, Power Point, Outlook, TEAMS
• FASFA
PROFESSIONAL EXPEREINCE
TUTOR 08/2023 – PRESENT
I currently tutor a young lady with mental challenges. We started working together in August of 2023 and successfully completed her junior year of high school. We are still working together in an effort to successfully complete her senior year of high school. We work together approximately 20 hours a week.
HEALTHCARE SITTER 02/2023 – 05/2023
Provided healthcare services to an elderly lady on an average of 20 – 25 hours a week. Handled everything from cooking and serving to cleaning and monitoring all health-related aspects. This opportunity ended when patient passed away.
SOUTH LOUISIANA COMMUNITY COLLEGE 02/2022 - PRESENT South Louisiana Community College is one of the largest community colleges in Louisiana. The college is a multi-campus institution serving eight parishes throughout 6200 square mile area. The college currently offers more than 50 programs, leading to associate degrees, technical diplomas, and certificates to 12,000 students annually (8,800 credit and 4,000 non-credit). In VICTORIA BERGERON
129 Jules Clement Rd. Jennings, LA 70546 337-***-**** *************@*****.*** Victoria Bergeron P a g e 2 of 6
addition, South Louisiana Community College is governed by the Louisiana Community and Technical College System.
• Student Office Receptionist
Professional Responsibilities:
My professional responsibilities is to promote student education through trust and respect to enhance and impact their lives. Together our team strives for everyday excellence by making the enrollment process more effective. Interdepartmental collaboration is essential in creating this experience. Our programs rely on the efficiency of Salesforce to ensure a clear understanding of each student interest and needs.
DUTIES:
• Assist students through email and follow up calls throughout their enrollment and registration process
• Inform students of funding options, help determine eligibility, and assist with tuition assistance
• Ensure program sustainability through enrollment
• Request and obtain required admissions documents for enrollment
• Collect documents required for 3
rd
party exams and review testing policies with potential students
• Answer telephone and email inquiries of potential students for CDL, Power Lineman, and Heavy Equipment Operator
• Compile and input student information into Salesforce
• Maintains potential student enrollment spreadsheet.
• Complete post graduate calls at 4-week, 3 months, and 6 month intervals and track job placements and enter into spreadsheet
• Manage incoming supplies and inventory by unpacking and checking package slips for accuracy
• Track and input graduating student information into Teams and Salesforce
• Audit and maintain student records and check folders for accuracy
• File documents in folders
• Be the first point of contact when potential students and parents visit campus and inquire about class and review course checklist
• Fax completed student applications to business and industry partners and provide students with pre-hire letters
• Assist with verifying student education for business and industry partners
• Assist instructors in class preparations by providing books and orientation packets
• Organize the file room to ensure all student data is in accordance with school policies VICTORIA BERGERON
129 Jules Clement Rd. Jennings, LA 70546 337-***-**** **************@*****.*** Victoria Bergeron P a g e 3 of 6
• Volunteer at college outreach opportunities for the Department by way of local high schools, community groups and industry related community events.
• Reserves rooms as required for trainings/meetings
• Assists to ensure that all salesforce tasks for operations are completed.
• Perform related duties as assigned
OK TAXES, LLC. 07/2021 – 02/2022
Elton, LA
Established in 2010, OK Taxes, LLC was launched to service their regional area with tax preparation service needs. Their customer service and reputation of integrity, accountability, and collaboration has ensured continued success. They are diverse in their offerings to include small business accounting services.
• Receptionist and Tax Preparer
Responsibilities
Directly responsible for managing all incoming customers and ensuring customer satisfaction from walking in the door to successfully serving their needs. Duties:
• Answer and route high volume of calls using multi-line phones including voicemail and follow-up calls
• Managed multiple databases.
• Provided excellent customer service to faculty, staff and customers.
• Perform calls to customers
• Maintained a flexible work schedule to ensure cross training.
• Supported the Manager with supervision and scheduling of customers and team members.
• Resolved conflicts and complaints from all customers and families.
• Input all data into the appropriate database
• Ensured completed paperwork on all customers.
• Ensured all notes and phone conversations were recorded.
• Ensured all follow up calls were completed
• Ensured all customers were aware of required paperwork and documents required
• Taking emergency calls for children and adults and routing the call to the appropriate person
• Assist customers in appointment reminders and scheduling and rescheduling appointments
VICTORIA BERGERON
129 Jules Clement Rd. Jennings, LA 70546 337-***-**** *************@*****.*** Victoria Bergeron P a g e 4 of 6
• Assist in reminders of documentation needed for completion of project
• Be the first point of contact for customers checking in and out
• Managed all incoming communications such as faxes/emails
• Ensured customers were aware of next steps and assisted with questions/comments.
• Audit all drop off packets for completion and follow up on file audit to ensure quality of service
• Email and fax requested appointment information
• File important client documentation
• Maintain client
• Perform other related duties as assigned
JEFF DAVIS LIVING CENTER 10/2021 – 07/2022
Their mission is to provide unsurpassed resident care and be the recognized leader of skilled nursing, rehabilitation, and long-term care in Jefferson Davis Parish. We will accomplish our objective through the caring action of our employees, contractors, and volunteers.
• Housekeeper/Laundry
Responsibilities
Directly responsible for managing all housekeeping and assisting with laundry services. Ensured my patients were comfortable and responded to any needs they had. REFERENCES
• Charlotte LeLeux – SLCC – Director of Transportation, Distribution, & Logistics Lafayette, LA
*********.******@******.***
• Cindy Walters –
Lafayette, LA
*********@*******.***
• Zoe LeLeux – Jeff Davis Living Center – Housekeeper Manager Jennings, LA
• Paulette LeJeune – South Louisiana Community College – Workforce Support Coordinator Crowley, LA
VICTORIA BERGERON
129 Jules Clement Rd. Jennings, LA 70546 337-***-**** **************@*****.*** Victoria Bergeron P a g e 5 of 6
********.*******@******.***
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