Customer Service Administrative Assistant

James Dunlap

*.*.**********@*****.***

***** ********* ***** *** ***

Lakewood, Ohio 216-***-****

OBJECTIVE: Detail-oriented professional with experience in customer service, data entry, and collections seeking a role as a Customer Service Representative, Retail Manager or Administrative Assistant. Strong technical proficiency in business software, phone/email communication, and problem solving. Work well in high stress situations and able to multi-task without taking away from quality of my work. Currently pursuing a degree in Computer Science to further enhance my technical skills. ACCOMPLISHMENTS:

Computers

y Working knowledge of Microsoft Office (Certified). ZOHO CRM Advanced. Microsoft Teams. Google Workspace. Google Meet. Google Docs. Java Script. APIs. Genesys. Five9. Zendesk. Zenput. y Quickly learn procedures and methods.

y Major strengths in planning, problem solving and communication. y Effective communication skills, both written and verbal. Management

y Work well in a high pressure environment.

y Well-organized and efficient.

y Over 10 years experience in business management. y Major strengths in planning, problem solving and communication. y Excel at directing a cohesive staff in the successful attainment of objectives.

y Dependable - can work without supervision.

EXPERIENCE

06/2022 Pacific Bells Avon/Lakewood, Ohio

to Current Customer Service Manager

y Planned, directed and coordinated the activities of workers engaged in receiving, investigating, evaluating and settling complaints and claims of telegraph customers.

y Executed daily operations of <what>.

y Directed workers to investigate complaints, such as those concerning rates and service in connection with domestic, international and special-gift telegrams.

y Wrote, designed and produced <what>.

y Analyzed reports of findings and recommended response to James Dunlap Page 2

complaint.

y Was instrumental in <what>.

y Considered nature and complexity of complaint, requirements of governmental utility-regulation agencies and policies of company. y Trained and managed <how many> <what> and achieved significant improvements in their productivity.

y Reviewed actions of subordinates to ensure settlements were made correctly.

y Trained <who> in <doing what>.

y Authorized retention of data and the preparation of documents for use during governmental and customer inquiries.

y Supervised and managed <what> for a <what kind of> firm. y Supervised <how many> employees, scheduled work hours, resolved conflicts, determined salaries.

y Successfully managed a <how many>-person team <doing what>. y Successfully handled <what>.

y Structured and maintained a <what>.

05/2017 IATSE Cleveland, Ohio

to 04/2022 Stagehand (High Rigger)

06/2010 Grey Properties Lakewood, Ohio

to 01/2017 Manager/Executive Assistant

06/2006 Nelson Tree Amherst

to 10/2009 Arborist/Climber

08/2010 United Readers Service Lakewood, Ohio

to 02/2011 Collections Specialist

02/2004 Walter & Haverfield LLC Cleveland, Ohio

to 12/2006 Docket Clerk

EDUCATION

2011 Cuyahoga Community College Parma, Ohio

N/A

Current Student Western Governors University Millcreek, Utah Computer Science

ADDITIONAL TRAINING

HOBBIES

James Dunlap Page 3

LICENSE

REFERENCES: Available upon request

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