Administrative Assistant Technical Support

Laneki Hart

United States Army-Retired Sergeant-Veteran

Spring, TX 77373

********@*****.***

+1-346-***-****

**** ********* *****

SPRING, TEXAS 77373

EMAIL: ********@*****.*** ● PHONE: 346-***-****

Authorized to work in the US for any employer

Work Experience

Executive Administrative Assistant; Database Specialist Badley Ashton America INC - Houston, TX

February 2014 to November 2022

• Create forms and updated the database system

• Conduct user training and feedback for system installation/implementation

• Provide technical support during presentations

• Setup audio conferences, primary point of contact for telecom, cabling, and service vendors,

• Repair copiers, fax machines, and printers

• Maintain and updated an inventory of PC's, printers, and Blackberry PDA's devices

• Perform margin analysis and cost comparisons for base home price computations.

• Update price quotes and proposals.

• Assist managers with administrative tasks such as timesheets, expense reports, vacation requests, proofreading, etc

• Create emails and memos using Microsoft Outlook

• Make travel arrangements

• Compile and coordinate data for the development and maintenance of recurring and nonrecurring reports/presentations

• Schedule internal and external meetings, conference calls, and conference rooms

• Answer multiple phone lines, transferred phone calls, and took messages

• Maintain database information

Makeup Artist/Manager

Sephora LVMH - Houston, TX

2010 to 2014

• Provided excellent client service to clients daily

• Managed sales floor and maintain daily sales goals

• Set achievable goals for number of sign up for loyalty card

• Efficiently practice hygiene standards to ensure the safety of the client

• Informed clients of special events and signing them up

• Created events to boost morale and build self confidence in the team Computer and Keyboarding Teacher

Houston Can! Academy - Houston, TX

2008 to 2010

• Taught students the basic functions of Microsoft Word, PowerPoint, Excel, and Access Database.

• Instructed computer training geared towards fellow colleagues.

• Kept track of all student grades and monitor their progress

• Taught Keyboarding using Mavis Beacon Software

• Maintained proper documentation in regards to the special education students.

• Implemented new training software needed to be effective teachers. Assistant Manager

Walgreens - Houston, TX

2003 to 2008

• Increased store sales performance by an average of 30% - 50% through exceptional customer service and effective leadership.

• Managed daily operational activities, maintained cash controls, and merchandised.

• Processed order reviews and controlled inventory

• Ensured proper store condition

• Prepared reports

• Managed and motivated staff; Facilitated employee orientation, training and other tasks to support and motivate store

employees.

VOLUNTEER

EXPERIENCE The HAY Center; Child Advocates; Veterans United, Semper FI Fund; Wounded Warrior Project, Living Forward Alliance

Education

Bachelors of Science in Computer Information Systems Jarvis Christian College - Hawkins, TX

2003

Skills

• Publishing

• Database

• Drivers

• Excel (10+ years)

• Outlook (10+ years)

• Powerpoint (10+ years)

• Microsoft word

• Word (10+ years)

• Proofreading

• Makeup Application

• Calendar Management

• Clerical Experience

• Personal Assistant Experience

• Administrative Experience

• Dermabrasion

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Outlook

• Computer skills

• Teaching

• Technical support

Military Service

Branch: Army

Rank: Sergeant

June 2001 to June 2006

Fuel supply

Internet cafe

Commendations:

Medal of combat

Certifications and Licenses

Esthetician

September 2012 to Present

Licensed esthetician

Aveda

Cosmetology License

Groups

Delta Sigma Theta Sorority INC.

February 2002 to Present

Additional Information

SKILLS Microsoft Word, PowerPoint, Excel, Outlook

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