Specialist Ii High School
Resume:
Carmella Pratt
**** ***** ****** *** *** K* Aurora Co 80014
********.*****@*****.***
Ambitious, outgoing professional seeking to obtain a meaningful and challenging position in the Accounting field enabling me to expand my knowledge, advance my skills, and utilize my extensive background to contribute to the success of the company.
Work Experience
Credits & Refund Specialist II
Rocky Mountain Cancer Centers - Englewood, CO
June 2019 to Present.
Reviews reports, researches and resolves issues. Reviews payment postings for accuracy and to ensure account balances are current. Works with co-workers to resolve insurance payments and billing errors. Recommends accounts for collection or write-off. Analyzes any credit accounts to determine if a refund should be processed. Identifies on primary payment (EOB) when a secondary payor is present and refers accordingly. Communicates payor trends to supervisor. Contacts third party payors to resolve payor issues. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines regarding patient records. Performs other duties as requested or assigned.
Payment Poster
Rocky Mountain Cancer Centers - Englewood, CO
September 2016 to June 2019
Processes and posts electronic payer payments. Batch remaining payments for manual posting. Daily reconciling of cash receipts, explanation of benefits (EOB), electronic remittance advices (ERA) and deposits to the bank statement.
May be responsible for making bank deposits.
Identifies payment variances and resolves as appropriate.
Researches and responds to routine and complex account inquiries and takes appropriate action. Escalates and recommends solutions for unique situations.
Maintains the strictest confidentiality of patient information in compliance with HIPAA and state/ federal regulations.
Proactively identifies processes and procedures and develops tools to improve efficiencies. Other duties as requested or assigned
Education
Associate of Applied Science in Accounting
Everest College - Aurora, CO
November 2013
High School Diploma in General Business
Zwolle High School - Zwolle, LA
Additional Information
•Exceptional analytical and research abilities
•Oracle
•Manage multiple phone lines
•Proficient in Microsoft Word and Excel
•QuickBooks
•Data entry
•Type 40 WPM
•10-Key by touch
•Accounts Receivable
• Effectively with all levels of management
•Detail oriented
•Ability to work as a member of a team or independently
•Strong verbal and written communication and follow-up skills
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