Clinical Supervisor Patient Care
Resume:
Angelina Wilburn
Experienced Clinical Supervisor
Austin, TX 78750
****************@*****.***
Professional Summary
Accomplished Clinical Supervisor with 30+ years of experience in healthcare management and patient care. Proven expertise in leading clinical teams, developing processes for optimal patient outcomes, and enhancing operational efficiency. Skilled in training and mentoring staff, managing workflows, and ensuring compliance with healthcare regulations. Demonstrated success in coordinating care across multidisciplinary teams to improve patient satisfaction and reduce readmissions. Seeking to leverage extensive leadership experience in a dynamic healthcare setting. Authorized to work in the US for any employer
Work Experience
Clinical Supervisor
Millinnial Physicians Group-Westlake, TX
July 2024 to Present
My current role as the Clinical Supervisor for a group of Internal Medicine providers utilizes my strong abilities as not only a leader but as clinical/nursing services to patients in an office setting. Working with the health care team to coordinate alongside medical providers to extend health care services.
Identify workflow issues and develop processes and protocols to provide the best care to both our patients and staff members.
Work closely with other members of the management team and clinicians, but also exercises frequent independent judgment in monitoring the day-to-day operation of the care teams at each site with minimal administrative assistance/supervision.
Monitor and back up appointed staff in assigning care team coverage. Monitor, set up accounts and act as primary liaison for lab and ancillary services. Monitor and back up appointed staff in charge of ordering supplies and vaccines at each site. Set up and manage seasonal flu shot clinic, including pre-ordering supplies for each site. Monitor and set up primary training for new clinical department employees. Provide up to date training for established clinical staff. Coordinate and lead annual or bi-annual clinical department meetings. Troubleshoot work flow and process issues.
Provide 90 day and annual employee reviews.
Interview and hire new clinical staff in coordination with providers. Attend monthly Operations meeting.
Provide assistance to other office department heads as requested or required. Orchestrate clinical staff coverage for Saturday urgent care clinic, notify staff of monthly schedule and document in the clinic schedule.
Counsel and take disciplinary action with clinical staff as necessary ADP approval of time keeping, payroll, and time off requests. Obtain prior-authorizations through CMM.
Responsible for outcome and proper follow-up of denied prior authorizations. Filled appeals and arranged peer to peer consultations. Made referrals to outside providers.
Clinical Supervisor
Central Texas Brain and Spine-Austin, TX
September 2021 to July 2024
I managed the day-to-day workflow of clinical staff. Including hiring, training, and reviewing employees one on one and annual reviews. Establish staff schedules, conduct research and analysis, coordinate staff, review medical charts and reports, and train new team members. Insuring that we provide exceptional patient care, post surgical care, suture removals, spinal cord stimulator lead pull, gathering medical records, entering orders for labs, diagnostic imaging and surgical procedures. Acquiring prior- authorization for approvals and appealing denials through proper appeals processes and scheduling of peer to peer for denials of medications, diagnostic testing and procedures. Educating post -surgical patients on wound care, what to expect post-surgical and what to look out for on surgical site. Insure clinic runs smoothly and in a timely manner for a very busy neurosurgeon who takes call 1 week of the month. Handling of rescheduling patients when physician needs to leave for immediately during clinic . ECW platform, Covermymeds, All insurance sites for initiations of prior-auths. Quality Assurance Manager
Baylor Scott & White Health Quality Alliance-Round Rock, TX July 2019 to July 2021
As a Quality Care Manager I helped facilitate patient continuation of care with the healthcare team upon discharge from any Baylor Scott & White facility in the Austin area. I was responsible for utilizing available resources to insure patients receive care that will avoid a readmission back into the hospital. Made and confirmed hospital follow ups with PCP and specialists. This position worked cooperatively with providers, rehab facilities, home health and hospice agencies, social workers and nurses to insure all patient's needs are met within the quality alliance. I also managed patient's through transitional care until their first hospital or emergency department follow up. I did QA of patients calls for evaluation and scored according to criteria to find teachable and praise moments. Part of my committee duties included process improvement, scripting for patient calls, and employee moral and engagement. This was a remote position. Epic EMR platform.
Committees: Health Coordinator shared governance, Readmissions Captain, Preceptor shared governance, Peer interview committee, Quality Alliance shared governance Lead Registered Medical Assistant (RMA)
Advanced Pain Care-Round Rock, TX
August 2013 to April 2019
Back office lead position managing medical assistants. Set schedules. Process improvement. Assisted with maintaining efficient patient flow and quality care during clinic . Helped room patients by taking vitals, assisted in procedures and writing of C2 prescriptions. I also triaged critically ill patients and prioritized according to matter of severity. Collected full history and chief complaint. Assisted the providers with orders such as x- ray, labs and procedures. Explain to patients their test results and medications as directed by providers. Ensuring providers know about any abnormal test results. Return patient phone calls as directed by providers. Utilizing the prescribing system for all medication refills and fills that can be prescribed. Charting phone
conversation content, instructions and follow up in EMR. Complete and obtain prior authorization forms and appeals, disability forms, return to work forms, and other patient forms as necessary. Centricity EMR Business Office Manager
Cypress Point Industries, LLC-Fort Worth, TX
January 2009 to August 2013
Business Office Manager for a successful underground utilities organization. Duties included human resources, on boarding and benefits, pay roll, accounting, accounts receivable and accounts payable, OSHA and Safety Officer including weekly tailgate OSHA safety meetings. Kept all MSDS sheets up to date. I provided daily expense reports on all projects to Project Manager to keep abreast of where every cent was being accounted for. Estimated and helped bid jobs through ISqFt for underground utilities. Coordinated with Superintendent on projects daily to ensure open lines of communication and assuring goals are met on a timely matter. Computer expert with programs such as Microsoft Office 360, Quickbooks.
Nationaly Registered Medical Assistant (RMA)
Family Medicine-Keller, TX
December 2006 to January 2009
Performed back office medical assisting duties for a Family Practice. Duties include rooming patients, taking patient history, vitals, administering injections, immunizations, drawing labs, and preparing patients for exams. I also assisted in procedures. I oversaw ordering of all supplies for the entire clinic including the laboratory. I billed patients -through account, insurance, self -pay, and Medicare. I have knowledge in ICD- 9 coding. Performed Centricity EMR. Employee Health Assistant Manager
Texas Health Care PLLC-Fort Worth, TX
November 2005 to December 2006
I worked side by side with the Employee Health Director. I was responsible for all 750 employees and 120 physicians followed OSHA regulations by being up to date on their PPD's, Hepatitis B titers and vaccines, CPR certifications and annual OSHA training. I inspected all physician offices in preparation for OSHA inspections. I performed weekly orientation of newly hired employees. I also filed workman's comp claims, disability and FMLA paperwork. I entered leave of absences in Kronos. Microsoft Office and NextGen EMR platform.
Emergency Room Liaison
Harris Methodist HEB-Bedford, TX
September 2001 to November 2005
I ran an interdependent laboratory in the emergency room collecting STAT labs from critically ill patients. My team met trauma patients arriving through Careflight and ambulance. Played key role in emergency room team by performing immediate blood draws, bedside glucose checks, and assisted in blood patching. I ordered all supplies for emergency room laboratory. Trained and mentored new employees. Centrix EMR Program.
Mobile Team Supervisor
Carter Blood Care-Bedford, TX
January 1996 to November 2001
I managed over 50 employees for whole blood and double red blood cell apheresis donations. We screened potential donors through donor history, vital signs and iron count to ensure highest quality of blood donation. I reviewed legal documents for quality assurance. I was a preceptor and mentor to new employees through their 90-day release by daily check offs, testing and evaluations. Education
Trade School in Medical Assistant
ATI Career Training Center-North Richland Hills, TX January 1996 to August 1996
Skills
• Quality management
• Anatomy knowledge
• Quality assurance
• Google Docs
• Medical billing
• Telecommunication
• Data collection
• Medical terminology
• Vital signs
• Medical imaging
• Customer service
• Training & development
• Primary care
• Administrative experience
• Epic
• Employee orientation
• EMR systems
• Microsoft Suite
• Cerner
• QuickBooks
• Retail sales
• Microsoft Word
• Case management
• Leadership
• Blood sampling
• Operations management
• Triage
• Microsoft Powerpoint
• Phlebotomy
• Quality control
• Medical scheduling
• Public speaking
• Hospital experience
• Supervising experience
• Medical coding
• Typing
• Cash handling
• Insurance verification
• Human resources
• Medical records
• Behavioral health
• Payroll
• Clinical supervision
• Phone etiquette
• Safety plans
• Laboratory experience
• eClinicalWorks
• Care plans
• Acute care
• Developmental disabilities experience
• Crisis management
• CPT Coding
• Order entry
• ICD-10
• Microsoft Office
• Compliance management
• Accounting
• Strategic planning
• HIPAA
• Patient care
• Time management
• Intake
• Documentation review
• CPR
• Office manager experience
• Microsoft Outlook
• Word processing
• Addiction counseling
• SharePoint
• Discharge planning
• Experience administering injections
• Marketing
• Prior-authorization (10+ years)
• Venipuncture
• Sales
• Mentoring
• Medical office experience
• Crisis intervention
Certifications and Licenses
Certified Customer Service Management
January 2024 to Present
Gained Certificate for Customer Service.
Certified Administrative Assistant
January 2024 to Present
Gained certification through National Trade Institute for Administrative Assistant. Stem Cell Processor
August 2017 to Present
Stem Cell Processing from adipose tissue.
Nationally Registered Certified Medical Assistant (NRCMA) AED Certification
Certified Medical Assistant
Driver's License
Certified Occupational Hearing Conservation
August 2017
COHC Certified
Pulmonary Function Testing
July 2017
NIOSH Certification for Pulmonary Function Testing BLS Certification
March 2024
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