Customer Service Care

AMY DRANGULA

609-***-**** ***********@*****.*** linkedin.com/in/amydrangula

Results-driven professional services leader with over 15+ years of experience spearheading global clinical software implementations and data integrations across life sciences and healthcare. Proven expertise in delivering cloud-based solutions using Agile and Waterfall methodologies, managing multimillion-dollar budgets, and driving cross-functional execution across vendors, CROs, and global teams. Trusted advisor to clients and C-suite leaders, known for enhancing regulatory compliance, streamlining operations, and resolving complex issues. Experienced in FDA audit support, KPI analysis, custom integrations, and training program development.

Core Competencies

Client Relationship Building Strategic Project Management Budgeting & Forecasting Data Analytics & Reporting

Training & Mentorship Team Leadership & Collaboration Customer Success Process Improvements

Professional Experience

Sr. Implementation Manager (2024 – 2025)

Professional services leader returning to the workforce with 20+ years of experience in operational delivery, cross-functional leadership, and client success. Following a recent layoff, I took time away from the workforce to care for a terminally ill family member. With that chapter now complete, I’m actively seeking a long-term, full-time opportunity with a forward-thinking organization where I can make a meaningful impact and contribute proven expertise in driving complex programs, building client relationships, and leading high-performing teams.

Medidata Solutions

2006 – 2023 Promoted through roles of increasing responsibility

Client Engagement Manager (2016-2023)

Led 350+ global clinical software implementations and data integrations, managing budgets from $15K to over $1M across life sciences and healthcare clients. Delivered cloud-based solutions using Agile and Waterfall methodologies, consistently achieving on-time, within-budget results while maintaining customer satisfaction.

Strategic Leadership: Acted as a trusted advisor, aligning clinical designs with study protocols, and driving data accuracy. Identified future product opportunities aligned with evolving client needs.

Cross-Functional Management: Orchestrated large-scale studies with global stakeholders, vendors, and CROs, ensuring seamless coordination and delivery.

Training & Enablement: Designed and delivered end-to-end training programs for project kickoffs, site users, and CRO partners—both domestic and international.

Quality & Compliance: Represented Medidata during FDA and client audits, demonstrating adherence to HIPAA, GCP, and internal SOPs. Acted as subject matter expert (SME) for EDC, IVR, eDiary, IRT, and custom integrations.

Client Engagement: Managed escalations and resolved complex issues with a customer-first approach. Presented KPI analysis and ROI reporting to executive leadership and C-suite.

Operational Excellence: Spearheaded forecasting and scope management, identifying upsell opportunities and preparing detailed projections using ERP systems.

People Development: Mentored new PMs, conducted interviews for PM through Director-level roles, and led knowledge-sharing initiatives across teams.

Key Achievements:

Selected by leadership to train Medidata’s first offshore Assistant PM; developed training frameworks that enabled full task ownership within 6 weeks.

Reduced project onboarding time by 50% by revamping the PM training process and implementing a user-friendly training matrix.

Consistently recognized for enhancing client relationships, optimizing onboarding processes, and mentoring high-performing project teams.

Sr. Project Manager/Project Manager (2006-2016)

Managed 500+ concurrent enterprise projects with precision and agility, consistently recognized for adaptability and results-driven execution. Frequently tapped to lead first-time implementations of newly launched products.

Led end-to-end project delivery from kickoff to post-mortem, ensuring alignment across functions and continuous improvement.

Resolved multi-vendor implementation challenges with strategic problem-solving, fostering long-term client satisfaction.

Key Achievements:

Led a large implementation and integration to move over hundreds of thousands of payment records. It took over a year to complete and was a successful implementation.

Reversed a high-risk client relationship, earning two additional project awards through proactive engagement and rapport building.

Developed a user-focused specification document that drove adoption of new products across 50+ studies within a year.

Identified and improved inefficiencies in implementation processes, elevating client experience and team productivity.

Early Background

Senior Project Manager ICON Clinical Research (2005 to 2006), Senior Project Manager/Project Manager ICTI–Interactive Clinical Technologies, (2002 to 2005)

Led and managed randomization and trial supplies for clinical research projects.

Ensured adherence to timelines, budgets, and regulatory requirements.

Coordinated with cross-functional teams to ensure seamless project execution and delivery.

Mentored junior project managers and team members.

Created training materials for project specialist role.

Technical Skills

Software & Tools: MS Office Suite, Google Suite, SQL Server, Business Objects, Workday, Smartsheet, Salesforce, SharePoint

Clinical Systems: Medidata RAVE, CTMS, IRT, eConsent, ePRO, eDiary, ePayments, RTSM, Medical Coding

Methodologies: Agile, Waterfall, SDLC, GCP

Data Integration: Complex Data Integrations

Education

Mercer County Community College

Montclair State University

Certifications

Project Management Certification

Villanova University

Affiliations

P.E.O. SISTERHOOD

Philanthropic Educational Organization

Women Helping Women Achieve Educational Goals

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