Customer Service Representative

LG

LUIS GONZALEZ JR.

****************@*****.*** 321-***-**** Orlando, FL 32810

Dedicated Customer Service Representative with more than 20 years of experience. Self-starter, exhibiting high work ethics integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Highly motivated and upbeat Office Management graduate experienced in administrative and customer service support. Quick learner, committed to top-quality job performance. Dependable and courteous with superior communication and inter-personal skills. Excellent time management, organizational and leadership abilities. Proficient in internet research data entry & proofreading.

Effective communication

Excellent customer service

Computer proficient

Good time management

Conflict resolution

Creative problem solver

Committed to data integrity

Word

Outlook

Excel

Detail Oriented

Excels under pressure

Multi-tasker

Highly organized

Works well with others

High work ethics

Legacy Power Solar Orlando, Fl

Utility Specialist

07/2024 - 11/2024

Assisting clients with all facets of Solar Panel projects assuring completion of Interconnection applications, provide Insurance documents required, client account updating, order entry. Collaborating with the Permitting and Inspection departments to assure a smooth transition to solar energy. Activating solar panels with all Florida electrical utilities via Interconnection applications, Insurance documents submittal, troubleshooting any issues client may have with solar projects, account updating, order entry

Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Lumio HX Orlando, Fl

Interconnection Specialist

02/2022 - 05/2024

Remote work Assisting clients with all facets of Solar Panel projects i.e Connection to utility i.e

Florida Power & Light grid via Interconnection applications, Insurance document,submittal, trouble shooting any issues client may have with solar projects, account updating, order entry

Advanced Auto Parts Altamonte Springs,

Fl

Customer Services/Sales Consultant

10/2019 - 01/2022

Automobile parts sales specialist, battery sales and installations, inventory, parts deliveries when required

Store closing responsibilities which include assuring store is prepared for next day sales, nightly cash management, bank deposits, adding new inventory into shelves, labeling new product using planogram Summary

Core Competencies

Professional Profile

EDC Service Group Altamonte Springs, Fl

Vendor Support Specialist/Customer

Service Representative

01/2017 - 05/2019

Managed vendor accounts and compliance paperwork: service agreement, certificates of insurance and W9

Signed up new vendors (tradesmen) to contracts for services by negotiating rates for services required

Updated all current tradesman profiles in Advantage system assuring all documentation i.e

Service Agreement, Certificates of Insurance, Workman's Compensation & W9 forms are in compliance

Gale Pacific Altamonte Springs

Customer Service

Representative/Production Lead

07/2012 - 12/2016

Account specialist for Home Depot and Lowes for Coolaroo Exterior Solar Shades custom blinds department, handling all custom order inquiries i.e Sales, installations, returns, pricing, inventory, order updates, credits, troubleshooting all solar shade issues

Production department for custom order blinds, supervised staff of (7) manufacture custom blinds, inventory control, shipping & receiving of custom blinds and materials, processed returns for credit and/or refunds Stark Carpet/Wallcovering Division New

York, NY

Customer Service

Representative/Warehouse Manager

02/1998 - 03/2012

Customer support for 28 Stark Carpet showrooms in U.S And Europe

Supervised staff of (6) Sales, inventory control, deliveries, installations, specifications, product distribution

Purchased product i.e

Wallcoverings/fabrics from major domestic and foreign suppliers Researched and resolved all client, vendors and showroom issues relating to deliveries, installations

Processed all vendor invoices Processed returns, credits, refunds and cancellations

Shipping product utilizing all major carriers i.e

UPS, Federal Express

DHL etc

And receiving of merchandise when necessary

Inventory control, production assistant to production manager John F. Kennedy International Airport

Customer Care Training Program

01/2008

Certificate of completion

Monroe Business Institute Bronx, N.Y.

Office Management

01/1984

Education

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