Customer Service Care
Resume:
RACHEL SHELDON
Knoxville, TN ****7
**************@*****.***
OBJECTIVE
To provide excellent customer service and database management.
EXPERIENCE
Jewelry Television
• Customer care September 2014 -January 2015
• Customer experience representative January 2015- September 2020
• Handled inbound calls for escalated service issues. Resolved inquiries with delayed orders, returns, billing, and defective merchandise. Communicated with different departments by phone and e-mail to resolve order problems. Followed up with customers on claims and returns.
Awards and acknowledgements
• Promoted in 2017 for exceeding goals in department
• Pacesetter award for excelling KPIs for my department in 2016, 2017, 2018
Riingly Corporation (formerly Next Iteration Properties)
●Contractor February & March 2021
●Follow up specialist April 2021 to July 2023
●Operations coordinator July 2023 to present
Roles and responsibilities: I started as a virtual assistant for real estate professionals, with my primary responsibilities being
AWARDS AND ACKNOWLEDGEMENTS
●Promotion to Associate Operations Lead on July 18, 2023
EDUCATION
High school diploma William Blount High School 2011
AJP certification from Gemological Institute of America
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