Customer Service Operations Manager
Resume:
Resume: Joshua Johnathan Webb • Spanaway, WA • *********@*****.*** • 253-***-**** • LinkedIn: linkedin.com/in/joshuawebb
Professional Summary
Resourceful operations leader and administrative professional with 20+ years of experience in customer service, compliance, and strategic growth. Proven ability to manage complex workloads, support cross-functional teams, and deliver empathetic, solutions-focused service. Passionate about public safety, equity, and community impact.
Core Competencies
Customer Relationship Management (Salesforce, Yardi, AppFolio)
Accounts Receivable & Invoice Reconciliation
Administrative Support & Office Operations
Conflict Resolution & De-escalation
Compliance & Regulatory Coordination
Data Entry & Licensing Processes
Team Leadership & Staff Training
Community Outreach & Public Engagement
Professional Experience
Founder & Operations Manager, The Home Repair Web, Spanaway, WA 2017–Present
Manage multi-site operations and customer service for residential repair services.
Oversee invoicing, vendor coordination, and CRM database integrity.
Lead outreach initiatives to improve service accessibility and community trust.
Maintenance Manager / Assistant Manager Great West Property Management Group, Tacoma, WA 2010–2017
Directed maintenance operations across multiple properties.
Handled customer inquiries, resolved complaints, and ensured compliance with safety standards.
Trained staff on service protocols and conflict resolution.
Electrical Estimator / Technician North End Electric / Mr. Electric, Tacoma, WA 2000–2010
Provided technical estimates and customer consultations.
Maintained accurate records and coordinated with inspectors and vendors.
Church Secretary / Administrator Greater Heights Church, Tacoma, WA 1993–1994
Managed sensitive communications, scheduling, and community events.
Supported leadership with administrative and financial documentation.
Facilities Manager Intern Pierce College, Puyallup, WA 2023
Supported compliance initiatives and administrative operations.
Collaborated with campus teams to streamline service delivery.
Education & Certifications
AAS in Applied Science / Applied Business Pierce College Graduated with Honors, 2024
Certification in Human Resources
Certification in Project Management
Community & Interests
Literacy Advocacy & Educational Equity
Inclusive Leadership & Organizational Culture
Faith-Based Service & Community Engagement
References:
John Boyle
Great West Property Management
Owner ******@********.***
Previous employer
Dr. Paul Gerhardt
*********@******.***.***
Teacher / Mentor / Customer
Bob Peterson
***.********@*****.***
Friend / Pastor / Customer
Jennifer Tullous
OSC
********@***-***.***
********@***-***.***
Occupational assistant
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