Executive Assistant Administrative
Resume:
Results-driven Senior Executive Assistant / Guest Relations Manager with over years
of experience providing top-tier administrative support and enhancing guest satisfaction. Expertise in managing executive schedules, coordinating meetings, handling confidential information, and driving operational efficiency. Skilled in VIP guest relations, customer service, and event management, with a strong focus on delivering personalized experiences and resolving guest issues promptly. Proven ability to lead teams, improve processes, and foster strong relationships with clients and executives alike.
NATASHA SALEHIN
SENIOR EXECUTIVE ASSISTANT / GUEST RELATIONS MANAGER
****************@*****.***
***.*****@*****.***
Muscat, Sultanate of Oman
linkedin.com/in/natasha-
salehin-191b62225
WORK EXPERIENCE
Executive Assistant to Chairman Jun 2011 – Present S Logistics LLC, Muscat, Sultanate of Oman
Executive Administrative Assistant Jan 2010 – Jan 2011 Grandlay Constructions LLC, Muscat, Sultanate of Oman Commercial Sales Executive Aug 2007 – May 2009
Golden Oryx Enterprises LLC, Muscat, Sultanate of Oman Customer Service Assistant Manager Nov 2004 – Mar 2007 Bank Al Falah, Karachi, Pakistan
Sales Executive / Guest Relations Manager Jun 2003 – Apr 2004 Nizwa Hotel, Muscat, Sultanate of Oman
Guest Relations Manager Jun 1999 – Apr 2000
Carlton Hotel, Karachi, Pakistan
Executive Assistant Operations & Administration Sep 1998 – Sep 1999 Apricot Studios, Karachi, Pakistan
Executive Assistant to Terminal Operations Manager Mar 1996 – Sep 1998 Karachi International Container Terminal Ltd, Karachi, Pakistan Cabin Crew (Air Hostess) Aug 1994 – Jan 1996
Shaheen Air International, Karachi, Pakistan
DUTIES & RESPONSIBILITIES
EXECUTIVE ASSISTANT
Efficiently coordinate and manage executive calendars by scheduling and organizing meetings, appointments, and events, ensuring optimal time management and avoiding conflicts.
Act as the main point of contact for internal and external communication, managing phone calls, emails, and inquiries, and directing them to the appropriate team members.
Plan, book, and organize detailed travel itineraries, including flights, accommodations, and transportation, while managing any changes or cancellations efficiently.
Organize, maintain, and track both digital and physical files, ensuring that documents are easily accessible and securely stored.
Prepare meeting agendas, ensure meeting logistics are in place, take minutes, track action items, and ensure the timely distribution of meeting materials.
Process and track expense reports, invoices, and receipts for reimbursement, ensuring adherence to company policies and budgetary guidelines.
Assist with project management by tracking deadlines, coordinating tasks, updating project progress, and ensuring the timely completion of projects.
Maintain confidentiality of sensitive information and ensure the secure handling of executive communications, documents, and internal affairs.
Build and maintain strong relationships with clients, vendors, and business partners, handling communications and supporting negotiations, contracts, and agreements.
Oversee office supplies and equipment, maintain a clean and organized work environment, and handle facility management tasks, ensuring the office is well-stocked and functional.
Organize and manage corporate events, meetings, conferences, and team-building activities, handling logistics, invitations, and ensuring smooth operations.
SKILLS
Calendar Management Document Preparation & Filing Expense Reporting & Budgeting Confidentiality & Discretion Time Management Event Planning VIP Guest Management Team Leadership
EDUCATIONAL QUALIFICATION
Computer Course Windows 95 1997
Noor College of Professional Education, Karachi, Pakistan Typing Course 1991
AN Commercial Institute, Karachi, Pakistan
Higher Secondary Education 1993
Intermediate Board of Education, Karachi, Pakistan Diploma in Interior Designing 1990
Zuby School of Decor, Karachi, Pakistan
ACHIEVEMENTS
Streamlined executive scheduling and guest service processes, reducing administrative bottlenecks by 30% and improving overall workflow efficiency for both executive leadership and guest services teams.
Achieved a 20% reduction in operational costs by optimizing travel arrangements, negotiating vendor contracts, and managing office supplies, contributing to significant budget savings for the organization.
Boosted guest satisfaction ratings by 25% through personalized service, quick problem resolution, and implementation of guest feedback systems, resulting in improved customer loyalty and positive reviews.
Managed high-profile corporate events and executive projects, ensuring 100% on-time delivery and coordination of all logistics, which resulted in a 15% increase in client retention and repeat business.
Successfully trained and led cross-functional teams of executive assistants and guest relations staff, improving team performance by 20% and significantly enhancing service quality and operational productivity. PERSONAL INFO
Date of birth : 17th Apr 1972 INFO
Nationality : Pakistani
Marital Status : Married
Passport No : AC5740523
Date of Expiry : 22/04/2027
Languages Known : English, Arabic, Urdu
GUEST RELATIONS MANAGER
Ensure exceptional guest service by addressing inquiries, complaints, and requests in a timely and professional manner to enhance overall guest satisfaction.
Supervise and train guest relations staff to ensure adherence to service standards, fostering a positive and welcoming atmosphere for guests.
Monitor and collect guest feedback through surveys, reviews, and direct communication to identify areas for improvement and implement corrective actions.
Oversee the needs of VIP guests, high-profile clients, or special events, providing personalized services and ensuring memorable experiences.
Handle guest complaints, issues, or special requests promptly, utilizing strong problem-solving skills to ensure resolution and maintain customer loyalty.
Collaborate with other departments (housekeeping, concierge, food & beverage, etc.) to fulfill guest requests, coordinate services, and improve operational efficiency.
Coordinate and manage guest experiences for special events, conferences, or group bookings, ensuring seamless execution and high-level service delivery.
Develop and maintain strong, long-lasting relationships with guests, promoting repeat visits and brand loyalty through personalized service and attention to detail.
Meetings
Vendor Relations
Guest Service Excellence Conflict Resolution
Communication Skills Travel Planning Multi Department Coordination MS Office
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