Support Specialist Technical

Sonya Brundidge

*** ***** **** *****

Birmingham, Al 35215

*********@*****.***

205-***-****

Work Experience

Heartland Dental - November 2024 to April 2025

Duties included taking inbound calls to set new & existing patient appointments. Also, contacting physicians to set up emergency appointments based on the severity of a patient’s dental needs.

Concentrix - December 2019 to September 2022 - Remote position. Technical Support Specialist

Duties included taking inbound calls and helping customers correct technical issues with computers, cellphones, iPads, iPods, etc. Also, meeting production and quality goals. Remote position.

Blue Cross Blue Shield - Hoover, AL April 1998 to September 2010 Special Groups Claims Coordinator

Duties included making sure claims & inquiries were processed correctly, meeting deadlines on reports to be submitted, completing/generating spreadsheets with correct data, generating power point presentations for training purposes, as well as, answering questions accurately for my team. Also, adjusting claims that adjudicated with incorrect payment. I also worked as a Customer Service Specialist taking/making inbound/outbound calls, Inquiry Analyst, Claims Case Examiner, & Data entry clerk. Education

Healthcare Administration/Medical Coding & Billing Lawson State Community College-Birmingham Campus - Birmingham, AL August 2012 to June 2015

Nursing

Jefferson State Community College - Birmingham, Al August 1993 - June 1996