Customer Service Accounts Payable

Tammy O. Rorrer

***********@*****.***

Newport, TN 37821

C: 540-***-****

Professional Summary

Experienced professional with over 20+ years experience in diverse aspects of management of financial organizations; Ability to deliver quality customer service in the academic and banking arena; Recognized by colleagues for outstanding ability to meet customer needs; Experienced in management and marketing of family-owned business; Considerable knowledge of MS Office Products including MS Word and Outlook, eVa/Banner; A dedicated team player with outstanding interpersonal skills and problem solving ability; Able to offer a firm foundation in delivery of:

Account Management and Collections

Budget Management

Accounts Payable/Receivable Management

Marketing of Finance Products

Staff Management and Training

Office/Records Management

Excellence in Customer Service and Sales

Dependable and Self-Motivated

Relevant Experience

New River Valley Senior Service, INC. 5/23-9/23

Agency of the Aging

Pulaski, VA

Medical Driver

Responsible for the safe and timely transportation of the client from their residence to their medical appointments within the New River Valley of Virginia.

Ensure wheelchairs and passengers are properly secured before starting vehicle for transportation.

Check the vehicle to ensure cleanliness, professionalism, and attention to detail.

Follow company safety and operational policies and procedures.

Perform pre/post-vehicle inspection and maintenance checks via company software.

Posses a friendly and courteous attitude when transporting clients.

Other functions as may be assigned.

Radford University, 2009-2018

Office of Housing & Residential Life

Radford, VA

Administrative & Program Specialist II

Responsible for scheduling appointments and meetings; handling initial contacts with courteous, professional and accurate information for the department via phone, email, and in person;

Maintains positive interactions with students, their families, University professionals, and other visitors.

Coordinating financial processes, including damage billing, Banner, eVa transactions and managing departmental credit card purchases;

Manage damage billing from the time the bill is initiated until it is collected. This includes expedient credits to student accounts, placing restrictions, on transcripts and registrations for unpaid bills, and removing restrictions when appropriate;

Ordering and distributing supplies and forms;

Coordinate and distribute new staff apparel and name tags of 100+ employees.

Manage office printing needs and records;

Supervising student workers; facilitating the completion of departmental projects;

Ensuring that student workers tasks are completed in a timely manner, and a high standard of performance.

Input of all Departmental purchase orders; track and verify receipt of purchase for timely payment;

Responsible for monitoring the departments operating budget as well as the budget for improvements/repairs to our Residential Halls

Payable/receivable, and management of purchasing software with duties to include:

Preparation/completion of travel arrangements and reimbursements.

Radford University, 2008-2009

Career Services

Radford, VA Administrative Assistant II

Responsible for front office duties of Career Services Center, scheduling of appointment for the department, inventory management, account Manage the intake process and screening of student sign in on daily records.

Supervise graduate students/work study delivery of timely, quality customer service to daily visitors to the Center.

Serve as initial “point of contact” to recruiters, parents and faculty as they enter the Center.

Manage resource center including hard copy materials including library holding, handouts, and employer information files;

Manage Outlook scheduling of follow-up appointments for graduate peer counselors and other full-time staff based on their assignments;

Handle the request to the eVA/Banner purchasing system with consultation and direction from the Director of the Center;

Responsible for the purchasing of office supplies, and maintaining the Department’s yearly budget.

Supervise work assignments and schedules of the work/study students and graduate teaching assistants .

FedEx 9/18-11/18

Warehouse

Dublin, VA

Package Handler (Seasonal)

Responsible for prompt arrival at 3am, working until inbound packages unload.

Unload 3-4 tractor trailers per shift

Split packages by town while insuring disbursements completed by 8am.

FedEx 11/18-1/19

Administrative Assistant

Dublin, VA

Administrative Assistant (2nd Shift)

Responsible for answering, transferring phone calls for location.

Comprised new hire folder for new employees.

Assist customers calling to locate packages.

Prepare daily reports for Manager/Assistant Manager

Daily input of customers correct address into computer.

Monitor office supplies.

Take inventory of location's liquid supplies.

Check in delivery trucks as they return from routes.

Scan undelivered packaged.

Work returned packages due to incorrect address, contacting customer for correct information,

Any other Administrative task as requested.

Other Business Experience

Citifinancial 2000-2005

Loan Company

Pulaski, VA

Assistant Manager

Responsible for making daily deposits of at least $1000, loan preparation and loan closing;

Assisted Customers with financial needs including, but not limited to, taking credit applications for personal loans up to real estate loans; Analyzed credit worthiness; Solicitation and collection of accounts;

Trained newly hired employees regarding Company policies and procedures.

Managed the office in the absence of the Branch Manager.

Customer Service Representative 1994-2000

Responsible for the posting of the customers account payments and completion of daily

delinquency work lists;

Performed credit analyses, prepared loan documents and processed loan closings;

Monitored and maintained cash drawer and relevant records;

Responsible for training and coaching newly hired staff in regard to Company policies

and procedures.

References

1. Shirley Quesenberry 1-276-***-**** 216 Whispering Pines Ft Chiswell, VA 24360 Former Supervisor

2. Carolyn Sutphin 1-540-***-**** ********@*******.*** Former Supervisor

3. Casey Davis 1-540-***-**** ******@*****.*** Former Supervisor

4. Brandon Bradley 1-540-***-**** Frm FedEx Supervisor

Contact this candidate