Customer Service Representative

kaylisa mccloud

About Me

Rochester, NY *****

*******.*********@*****.***

+1-585-***-****

Professional Summary

Highly experienced in customer service with capabilities and skills to produce escalating results in the hospitality field. Possess the ability to work well with others and can meet tight deadlines. Also has the capability to quickly learn and utilize new skills. Self- Starter, exhibiting a high work ethic, dedication, integrity, and competence. Personable problem solver, able to meet challenges and provide solutions in a timely manner.

Authorized to work in the US for any employer

Work Experience

Learning Ambassador

Amazon Warehouse-Rochester, NY

December 2023 to Present

• Associate for pick to tote

1. Pick customer 's order from different pods then send down so it can be packed.

• Learning ambassador

1. Train new hires in either count which is a count inventory or for pick training

• Process Assistant

1. Coach new hires into finding a way to have fluidity when they are picking customers order. 2. Coaching associates to make sure they hit correct pick metrics when picking correctly. Customer Service Representative

Cricket Wireless-Rochester, NY

April 2023 to Present

1. Encourage the customer to upgrade

2. Fix technological problems

3. Make sure customer leave satisfied

4. Find the best deal and accommodations that will make customer life easier. Cashier

McDonald's

2012

• greeted customers upon entry to restaurant

• assisted with compilation of orders

• assisted customers with all needs

Warehouse Associate

Amazon-Rochester, NY

October 2024 to August 2025

1. Problem solved packages . This included fixing them to be shipped to customer. and whatever was waste disposing of it properly.

2. Help offload packages to be processed for distribution. 3. Helped stow packages into correct containers based on location. Customer Service Representative

TMC-Sanford, FL

2017 to 2019

1. sold sirius XM packages

2. managed customer packages

3. QA Assistant to ensure protocol was being followed Student

Gainesville Job Corps Center-Gainesville, FL

2015 to 2016

• Received CMA, EKG and phlebotomy certificates

• studied carpentry and painting

• Assisted with daily cleanup of facility

student and kitchen aid

Northside Church of Christ Summer Camp-Jacksonville, FL 2009 to 2011

• prepared meals 3 daily

• created activities for staff and campers

• assist team members with problem solving

Education

Health Science (College Degree)

Valencia College-Orlando, FL

Present

Junior High School Education

Andrew Jackson High School-Jacksonville, FL

Some college

High school diploma or GED

Skills

• Classroom management

• Sales

• Pallet jack

• Animal restraint

• Inventory management

• Phone etiquette

• Warehouse experience (2 years)

• Merchandising

• Office experience

• Cleaning (4 years)

• Product demos

• Experience Administering Injections

• Direct sales

• Training delivery

• Restaurant experience

• Microsoft Excel

• Veterinary experience

• IT

• Critical thinking

• Computer skills

• Retail management

• Analytical thinking

• Microsoft Access

• Administrative experience

• English (10+ years)

• Microsoft Office

• Computer literacy

• Communication skills

• Management

• Classroom experience

• Google Suite

• Typing

• Operating systems

• Food service

• Grocery store

• Janitorial experience

• Factory experience

• Math

• Supervising experience

• Vital Signs

• Organizational skills

• Dental office experience

• Upselling

• Desktop support

• Data entry

• Mobile applications

• Forklift

• Medical Records

• Databases

• Cash register

• QuickBooks

• Leadership

• Microsoft Outlook

• Documentation review

• Guest services

• Team management

• Nursing

• Teaching

• EMR systems

• Construction

• Experience with children

• Carpentry

• Phlebotomy (2 years)

• Hotel experience

• Call center

• Negotiation

• Outbound calling

• Patient Care

• Dental receptionist

• Meal Preparation (4 years)

• Retail sales

• Laboratory Experience

• Telecommunication

• Sales management

• Front desk

• Debt management

• Clerical experience

• Filing

• Manufacturing

• Microsoft Word

• Packaging (2 years)

• Presentation skills

• Telemarketing

• Customer service (3 years)

• AI

• Microsoft PowerPoint (4 years)

• Stocking

• Cooking

• Technical support

• Cabling

• Fast food restaurant experience

• Help desk

• Quality control

• Pet care

• Water damage restoration

• Accounting

• Animal care

• Analysis skills

• Scripting

• Conflict management

• OSHA

• Writing skills

• Customer service

• Hospital Experience

• Client services

• Daycare

• Driving

• eClinicalWorks

• Time management

• Windows

• Heavy lifting

• Animal handling

• Software troubleshooting

• Patient service

• Research

• Freight

• Materials handling

• Direct support

• Data collection

• Sewing

• English

• Grammar Experience

Certifications and Licenses

Driver's License

First Aid Certification

CPR Certification

Contact this candidate