Operations Manager, Account Manager, Office Manager, Project Manager

LUCERO LOPEZ

***********@*****.*** • 682-***-**** • Arlington, TX 76016

PROFESSIONAL SUMMARY

Dynamic and results-driven operations leader with 20+ years of experience managing cross-functional teams, driving operational efficiency, and delivering multimillion-dollar contract performance. Proven ability to lead large-scale teams, improve processes, and ensure compliance in high-pressure environments. Skilled in budgeting, project management, staffing, and client relationship management. SKILLS

• Management of Office (10–20 employees)

• Business and Contract Administration

• Operations, Project, and Customer Relationship

Management

• Accounting, Job Profitability, Expense Reports,

Payroll / Payroll Processing, and Strong Finance

Understanding

• Recruiting, Hiring, Training and Development

• Performance Monitoring, Productivity

Improvement, and Evaluation

• Invoice Processing and Collections

• Data Evaluation, Quality Assurance and Control

• Planning, Policy and Procedure Implementation

• High-Pressure Environments

• Microsoft Office, QuickBooks, TS10, Salesforce,

SAP, UKG, ActSoft Expertise, TempWorks, AOD,

E-Verify, Hourglass, SAP Fieldglass

• Strong IT Knowledge

• Bilingual

PROFESSIONAL EXPERIENCE

Exegistics Staffing — Onsite Manager / Recruiter

Fort Worth, TX 08/2023 – 07/2025

• Managed daily operations for 300+ warehouse employees, including recruitment, onboarding, scheduling, payroll processing, and shift coverage.

• Monitored employee attendance, enforced company policies, and handled disciplinary actions in alignment with HR protocols.

• Coordinated training initiatives to ensure safety compliance and boost overall productivity.

• Served as the primary liaison between corporate leadership and on-site staff, facilitating clear communication and operational alignment.

• Resolved staffing challenges in a high-volume logistics environment through proactive workforce planning.

EMR Elevator, Inc. / Elevated Facility Services (EFS) Various Roles 06/2006 – 03/2023

Regional Operations Manager – Desoto, TX 06/2014 – 03/2023

• Directed daily operations across 9–12 branches, managing office staff, supervisors, and field technicians.

• Streamlined workflows and implemented process improvements that boosted efficiency and profitability.

• Oversaw forecasting, budgeting, and contract renewals for 1000+ accounts, including maintenance and service escalations.

• Managed financial operations including AR/AP, collections, purchasing, and expense controls.

• Led talent development, hiring, training, and performance management initiatives.

• Fostered client relationships and resolved escalated service issues to ensure customer satisfaction.

• Delivered operational results that contributed to over $2M in annual cost savings and significant regional growth.

Account Manager / Office Manager – Arlington, TX 06/2010 – 06/2014

• Managed over 500 contracts valued up to $50M; ensured compliance, renewals, and escalations.

• Supervised cross-functional teams and led training programs to boost productivity and engagement.

• Created and enforced workflows to enhance service delivery and operational quality.

• Handled AR/AP processes, collections on high-value accounts, and vendor relations.

• Improved employee retention and culture through mentoring, accountability, and recognition programs.

Project Manager – Arlington, TX 06/2006 – 06/2010

• Quoted, coordinated, and executed maintenance, repair service, modernization, and installation projects.

• Maintained customer satisfaction through effective scheduling, communication, and issue resolution.

• Tracked KPIs, budgets, and financial performance for project-based work.

• Built systems for reporting and customer data tracking, contributing to operational transparency. Health First Injury & Pain Center — Office Manager Fort Worth, TX 08/2002 – 05/2006

• Directed office operations, billing, and records for multiple clinic locations. Trained staff and supported high-volume patient care.

EDUCATION

Associate of Applied Science: Business Information Systems Remington College — Ft. Worth, TX 2006

Honor Roll • National Honor Society • 4.0 GPA

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