Customer Service Quality Assurance
Resume:
Dedicated professional with **+ years
in customer service and management
roles, specializing in safety
compliance. Proven ability to enhance
efficiency and client satisfaction
through effective project management
and data analysis. Skilled in quality
assurance and time management,
contributing to strong client
relationships and adaptability under
pressure.
Customer service
Management
Sales
Microsoft Office
Team leadership
Communication
Problem solving
Quality assurance
Inventory management
Documentation
Time management
Safety compliance
Data analysis
Forklift driver
Warehouse
Account management
Business administration
Loan signing
Assembly and overhaul
Soldering
NDT
Cairo Management Group LLC
Loan Signing Agent Midland, TX 02/2024 to Current Conducted over 50 loan signings, ensuring zero discrepancies and compliance.
Collaborated with escrow officers to improve transaction efficiency.
Maintained detailed records, upholding strict legal standards.
Verified identities and notarized documents, ensuring regulatory adherence.
Provided clear explanations of loan documents, enhancing client trust.
Executed loan signings with unwavering accuracy, achieving zero discrepancies, and significantly enhancing client trust. Reviewed complex loan documents to ensure compliance, preventing potential legal issues, and facilitating seamless transactions.
Partnered with escrow officers to streamline processing times, resulting in measurable improvements in overall transaction efficiency.
Provided clients with clear explanations of loan documents, fostering a positive, and reassuring experience during the signing process.
Maintained meticulous records to uphold legal standards, ensuring a reliable signing process that clients can consistently trust.
Executed loan signings with precision, achieving zero discrepancies, and significantly elevating client satisfaction. Conducted post-closing follow up activities such as scanning or sending original documents back to lenders or title companies.
Reviewed and verified borrower identification documents according to state requirements.
Baker Hughes Oil Company
Mechanic Technician Midland, TX 01/2022 to 02/2024 Diagnosed mechanical issues using advanced troubleshooting Joshua
Malveaux
****.********@*****.***
Conroe, US 77304
Personal Summary
Skills
Education
Experience
JM
Associates
Delta College
Lake Charles, LA
Business Management, 03/2002
TWIC Card
Property & Casualty Insurance
License
Texas State Notary Public
techniques, leading to timely repairs, and enhanced equipment reliability.
Implemented a predictive maintenance program, resulting in substantial improvements in equipment lifespan, and reduced repair costs.
Partnered with engineers to optimize equipment designs, fostering effective communication that led to increased safety and performance standards.
Demonstrated strong teamwork and communication skills, contributing to a positive work environment, and
collaborative problem-solving.
Executed routine maintenance checks, ensuring optimal equipment performance, and minimizing downtime for increased operational efficiency.
Introduced data-driven diagnostics, enhancing
troubleshooting accuracy, and leading to quicker resolutions for mechanical failures.
Diagnosed problems using test equipment such as
multimeters, oscilloscopes, signal generators, power supplies, and Hi-Pot testing.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Replaced defective components or parts as needed.
Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers. Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Filled out work orders, repair logs and maintenance plans to document work completed.
Installed new components or replaced defective parts to restore functionality.
Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.
ConocoPhillips66/Butler Industries
Maintenance Technician Andrews, TX 12/2020 to
11/2022
Managed 30 weekly maintenance requests, boosting staff productivity through clear communication.
Executed maintenance tasks, ensuring 100% safety and operational reliability.
Implemented a digital tracking system for maintenance requests, streamlining communication, and reducing response times for service requests.
Fostered teamwork among maintenance staff, leading to improved workflow and increased project completion rates, without compromising quality.
Evaluated equipment performance data to identify trends, Certifications
driving targeted maintenance efforts, and achieving measurable improvements in service efficiency.
Streamlined maintenance operations by introducing a prioritized task system, leading to noticeable gains in response times and staff efficiency.
Developed training programs for maintenance staff, enhancing skill sets, and fostering a culture of continuous improvement within the team.
Coordinated with cross-functional teams to align
maintenance schedules, ensuring minimal disruption to operations, and strengthening interdepartmental
relationships.
Responded promptly to emergency breakdowns at any time during shift hours.
Monitored inventory levels of replacement parts and supplies needed for repairs.
Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Diagnosed mechanical problems using visual inspections and test instruments.
FedEx
Shipping Consultant Lake Charles, LA 01/2013 to
12/2020
Built enduring client relationships, doubling satisfaction through effective communication.
Monitored task durations, enhancing personal productivity through data analysis.
Collaborated on graphic designs, ensuring consistent quality for client projects.
Provided customer support in a call center, resolving account and billing inquiries.
Streamlined shipping processes, enhancing efficiency, and reducing delivery times, resulting in noticeable gains in customer satisfaction.
Analyzed shipment data to identify trends, enabling informed decisions that improved operational performance and reduced costs.
Developed tailored shipping solutions for clients, fostering loyalty, and achieving substantial growth in repeat business. Coordinated with cross-functional teams to optimize logistics operations, ensuring timely deliveries, and strengthening stakeholder relations.
Provided exceptional customer support, resolving inquiries and issues promptly, which contributed to a positive service experience.
Implemented innovative shipping strategies, achieving noticeable improvements in delivery speed, and enhancing overall customer satisfaction.
Created detailed reports on shipment tracking data for management review.
Provided cost estimates for various shipping arrangements.
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