Product Owner/ Business Analyst/ UAT tester and UAT lead/ Quality Anal

Ivin Jacob

********@*****.*** Mob: +1-812-***-**** Fishers, Indiana Visa:H4-EAD approved until 12March 2027(No sponsorship required) https://www.linkedin.com/in/ivin-jacob-894aa639/

SUMMARY

IT Professional offering 12+ years of experience in the IT industry serving multiple roles such as Product Owner/ Business Analyst/ UAT tester and UAT lead/ Quality Analyst (QA)/ Triage Specialist

KEY PROFESSIONAL EXPERIENCE

•Methodologies: SDLC, Agile Software Development Cycle, Agile-Scrum Methodologies, SaFe, Waterfall

•Market Segments: Home Automation Systems and IoT (Internet of Things), Media & Entertainment, Consumer Electronics, Telecom, Regulatory Compliance, AR-AI & VR, Voice Assistants, Food & Agriculture.

•Clients: Belkin, United States Department of Agriculture, Virgin, Meta, AT&T

•Test Domains: Android Device Testing, mobile applications testing (iPhone/iPod/Android Devices), Web App Testing, web testing on different browsers, Firmware Testing /Embedded Device Testing for Gemtek and OpenWrt devices using Mobile Applications.

•Products: AT&T’s Atlas, Rakuten Communication Platform (RCP)-NRC, Meta-Portal, Meta Glasses, Meta Voice Assistant, Alexa Voice Assistant, Belkin Home Automation Devices

ACADEMICS & CERTIFICATIONS

B. Tech. (Computer Science Engineering) from Kerala University

Certified Scrum Product Owner by Scrum Alliance

Certified Scrum Master by Scrum Alliance

TECHNICAL SKILLS

Languages: C, C++

Operating Systems: Windows XP/7, Linux, Mac OS

Database: Google App Engine-Data Store, MySQL

Tools: Wireshark, Fiddler, RIDE for Robot framework, Ride for Python, Google App Engine-Data Store, Confluence, iTunes, Content Management System, JMeter, SVRVE, Xcode, adb, Eclipse, Postman, REST Client, Tora, Localytics, Putty, TOAD for MySQL Database, TestFairy, Zeplin, Figma, REST API, Azure DevOps (ADO), SharePoint, TSpace, One-Drive, Jenkins, JIRA, SQL, GitHub, Excel, Power Point

Data visualization tools: Power BI Basics

Meta Tools: Task Tool, Knowledge Graph, Assistant Studio, Assistant Console, Memory API, BLE Simulator, Log Insights Tool, Call Debugger Tool, Aloha Assets Tool, Aloha Device Tool, Oxygen App Tool, RTC-Call Dive Tool, OneVC Tool, MWS Log tool, Meta’s Tables-Scuba table, Daiquery, Log Analysis Tool.

Test Management Tools/ Defect Tracking Tools: ApTest Manager, Test Link, Devtrack(Bug Management Tool), Redmine

Hardware devices: TOAD, Zigbee Protocol Analyzer-Ember Insight Desktop, MMB RapidSE meter simulator, MMB RapidSE Zigbee Device Simulator, Smart thermostat, In-Home Display, Portal, Portal Plus, Portal TV, Portal Mini, Meta Smart Glasses

API Testing: API Testing using JMeter and Postman

Performance testing: Performance testing using JMeter

Automation: Basics of Automation testing with Robot framework using Selenium Libraries, API Automation

PROFESSIONAL EXPERIENCE

Tech Mahindra Americas, USA

Product Owner/ Business Analyst (Atlas for AT&T) - January 2024 to January 2025

Responsibilities

Requirement Gathering & Analysis:

Work with stakeholders to understand, identify, define, and document business needs and requirements of products

Process Improvement:

Assess current business processes and workflows, identifying areas for improvement and efficiency.

Recommend and help implement the best practices, automation, and other process enhancements.

Ensure deliverables are up to quality standards at the end of each sprint in time

Risk and Issue Management

Project Coordination:

Collaborate with project managers to support the planning, execution, and tracking of business initiatives and this involve in problem-solving

Ensure project deliverables align with business goals and deadlines.

Collaborate with Product Manager and Solution Architects to Inspect and get involved to Create Epics, Features and Stories for Product Backlog

Create Clear and Concise acceptance criteria for user stories in Backlog.

Create User Story documents after thorough discussions with stakeholders and design team and get them reviewed with Stakeholders.

Lead and facilitate grooming sessions with development team, demos with design teams and stakeholders

Coordination between development team, design team, stakeholders/clients

Maintaining the Azure DevOps (ADO) boards managing the team’s progress on the Features, User Stories, Defects for each iteration

Help Scrum Master refine the backlogs considering business priorities and expected outcomes.

Contribute to Agile Ceremonies e.g. product backlog refinement, preplanning, planning, daily standups, sprint reviews, retrospectives.

Participate in Program Increment Planning (PIP) meetings.

Stakeholder Communication:

Facilitate meetings, communicate findings, and present recommendations to both technical and non-technical stakeholders.

Act as a liaison between business units, IT teams, and external vendors.

Manage key Stakeholders’ expectations through strong relations

Communicate team deliverables and sprint outcomes to stakeholders

Delivering sprint demos to walk through the Stories, responsible for Client Interactions as required.

Defect management and reporting:

Prioritize issues based on severity, and communicate detailed reports to stakeholders

Send a test report highlighting progress and risks.

Risk Management and Mitigation:

Assess testing risks, develop mitigation strategies, and adapt plans to address evolving challenges and project needs

UAT test lead/ coordinator (NRC for AT&T) - May 2021 to December 2023

Responsibilities

Develop test data and test cases to ensure comprehensive test coverage, and coordinate with users to conduct UAT (User Acceptance Testing) and perform analysis prior to production deployment.

Reporting and leading the team

Lead teams and worked with teams spread across various countries and continents with regulatory compliance testing

Triage Specialist and tester

•Voice Assistant testing/ AR-AI testing, (Meta Assistant/Ray-Ban smart Glasses for Meta) - July 2020 to April 2021

•Android Device Testing/ AR-AI testing, (Portal for Meta) - March 2018 to June 2020

Responsibilities

Providing knowledge transfer and training about the Product and the Process as and when required and preparing the documentation and developing training materials for future references and to enhance the knowledge base

Manage training and change management

Lead teams and worked with teams spread across various countries and continents

Coordination between development team, design team, stakeholders/clients to resolve any confusions ensuring timely issue resolution

Inform developer with requirements as part of product launches or deliveries, and train team with the new updates to ensure knowledge consistency across teams

Maintaining the Azure DevOps (ADO) boards managing the team’s progress on the Features, User Stories, Defects for each iteration

conduct retrospectives.

Collaborate with teams and users and clients addressing questions

Translate technical concepts and solutions to nontechnical audiences like clients/ users followed by effective

Investigating and debugging technical issues and providing investigation reports

Log analysis and troubleshooting to analyze the root cause of the issues to help the developer fix the bugs. Extensive log analysis (RTC, MWS, OneVC) was done for Call Quality/Call Stability issues for Meta’s Portal Calling and Meta’s Workplace Calling. Extensive log analysis was done for Meta’s Portal Assistant issues and Alexa Assistant issues as well

Video Call Testing on Portal with Messenger/WhatsApp/ Workplace Apps, AR/AI testing, testing of various third-party Apps on the Portal device like Spotify, Pandora, iHeart Radio, FB Watch, FB Live etc., Voice Assistant testing for Alexa and Meta’s own voice service -Hey Portal. Worked on Alexa Acoustic Testing. Worked on OTA/Over the air testing

Exclusive expertise in Android Device Testing

UI-Testing, Functionality/Functional Testing, Exploratory Testing, Performance Testing, Black box testing, Smoke Testing, Sanity Testing, Integration and system testing, High Level Regression, Regression Testing, Interruption testing, Basic Database Testing, Endurance Testing, Adhoc Testing, Accessibility Testing

Defect management and reporting:

Raise bugs based on feedback from Alpha and beta testers; for issues found during UAT testing

Prioritizing/tagging/escalating bugs and reporting blockers to the main POCs as per need, processing user feedback, deduping issues, reviewing relevant logging/tooling to find key information

Processing user feedback and raising tickets based on feedback from users

Raising bugs, bug triage, validation and bug management.

Providing triage support

Implement and manage defect tracking processes, prioritize issues based on severity, and communicate detailed reports to stakeholders

Send a test report highlighting progress and risks.

Assess testing risks, develop mitigation strategies, and adapt plans to address evolving challenges and project needs

DMI Inc, India

Senior Quality Analyst

•Mobile Application Testing, (FoodKeeper for United States Department of Agriculture (USDA)) - July 2017 to September 2017

•Mobile Application Testing, (Virgin RED for Virgin) - September 2016 to June 2017

•Mobile Application Testing, (CustomFit for Fitness First) - February 2016 to August 2016

Responsibilities

Exclusive expertise in iOS Application and Android Application testing on Mobile Devices, API automation and Performance testing using JMeter, App analytics testing using Swrve/Localytics.

UI-Testing, Functionality/Functional Testing, Exploratory Testing, Compatibility Testing, Performance Testing, Black box testing, Smoke Testing, Sanity Testing, Integration and system testing, High Level Regression, Regression Testing, Interruption testing, Basic Database Testing, Security Testing, Content Management System (CMS)testing, API Testing, Adhoc Testing, Accessibility Testing

Design and develop comprehensive Testing Strategies and Management Plans, outlining test approaches, processes, roles, responsibilities, and deliverable

Preparing Test Plans, Test Scenarios, designing test cases, creating test data, contributing to design discussions,

Design, execute, and manage manual test cases (Manual testing), leveraging tools like JMeter to enhance testing efficiency and defect identification

Reviewing the Test Cases prepared by peers and subordinates.

Raising bugs, bug triage, validation and bug management, prioritize issues based on severity.

Send a test report highlighting progress and risks.

Agnity India Technologies Pvt. Ltd, India

Senior Member Technical Staff

•Embedded Testing/ Mobile Application Testing/ IoT testing, (WeMo for Belkin) - February 2012 to October 2015 and November 2015 to January 2016

•Embedded Testing/ Mobile Application Testing/ IoT testing, (Duo Zorro for Belkin) - June 2011 to January 2012

•Embedded Testing/ Mobile Application Testing/ IoT testing, (Energy Management System – SOLO - for Belkin) - March 2011 to June 2011

Responsibilities

Embedded Device Testing/ Firmware testing, Android Mobile Application testing, iOS Mobile Application testing, IoT.

Work with stakeholders to understand, identify, define, and document business needs and requirements of products

UI-Testing, Functionality/Functional Testing, Exploratory Testing, Localization Testing, Compatibility Testing, Performance Testing, Black box testing, Smoke Testing, Sanity Testing, Integration and system testing, High Level Regression, Regression Testing, Interruption testing, Basic Database Testing, Security Testing, Endurance Testing, Adhoc Testing

Design and develop comprehensive Testing Strategies and Management Plans, outlining test approaches, processes, roles, responsibilities, and deliverable

Preparing Test Plans, Test Scenarios, designing test cases, creating test data, contributing to design discussions,

Design, execute, and manage manual test cases (Manual testing)

Reviewing the Test Cases prepared by peers and subordinates.

Log analysis and troubleshooting to analyze the root cause of the issues to help the developer fix the bugs.

Reviewing the Test Cases prepared by peers and subordinates.

Raising bugs, bug triage, validation and bug management, prioritize issues based on severity.

Send a test report highlighting progress and risks.

Contact this candidate