Service Delivery Front Desk

RUTENDO FIDELIA ZINGONI

** ************ **********

****************@*****.***/ +263-***-******/ 071*-***-***

Dedicated and community focused graduate in Local Governance Studies with practical experience in Social Welfare and administrative support. Proven ability to work with vulnerable populations, assisting service delivery, and maintain accurate welfare records. Strong interpersonal, organizational, and communication skills, with a commitment to community empowerment and sustainable development.

Professional Experience

Zvishavane Town (Zvishavane Town Council) 01/23 – 08/23

Assistant Welfare Officer (internship)

•Manage and allocate resources including staffing, budget and equipment.

•Handle administrative tasks such as record keeping, billing and scheduling.

•Liaise with external stakeholders such as Government agencies and insurance providers.

•Collaborated with NGOs and government departments to ensure effective service delivery.

•Monitor and evaluate ongoing performances and quality improvement efforts

•Helped identify and assess the needs of vulnerable individual families.

Education

Midlands State University 05/21 – 11/24

Bachelor of Science Honors Degree in Local Governance Studies

Errymaple High School 01/17 - 11/18

Advanced level – 5 Passes (History, Literature in English and Shona)

GreenGables High School 01/13 – 11/16

Ordinary Level – 5 Passes (Including English)

Class 4 drivers license

Key Skills

•Communication

•Problem solving and analytical skills

•Data collection

•Research and analysis

•Program management

•Writing

•Collaboration and teamwork

Interests

•Photography

•Reading

•Travel

•Games

References

References to be provided upon request.

Contact this candidate