Process Improvement Client Relations

MATTHEW ACEVEDO

**********@***.*** +1-856-***-**** Sicklerville, NJ 08081

Summary Over my almost 20 years around the Default world, I've worked in many different positions ranging from FC to REO and to Claims/Loss Analysis. I have managed teams performing filing on FHA, USDA, and VA claims along with also managing Loss Analysis for FHA,USDA, VA, as well as FNMA and FHLMC. I have also worked with accounting and audit teams on various projects over the years to make you updated procedures to comply with current regulations. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills Tableau

Equity Research

Financial Analysis

Root cause analysis

General ledger accounting

Process improvement

Account Reconciliation

Basic Math

Financial Modeling

Reporting

Process Improvement

Loss analysis

Regulatory compliance

Claims processing

Legal documentation

Risk assessment

Team leadership

Cross-functional collaboration

Time management

Data analysis

Effective communication

Problem resolution

Attention to detail

Client relations

Training and mentoring

Strategic planning

Innovation management

Policy implementation

Inventory management

Documentation and reporting

Conflict resolution

Performance management

Complex Problem-solving

Trend analysis

Performance evaluations

Task delegation

Work prioritization

Financial management

Cross-functional team management

Experience Manager of Claims & Loss Analysis 08/2016 - Current Cenlar FSB

In this position I was responsible for overseeing the FHA, VA, USDA, and GSE Loss Analysis teams as well as the oversight of the entire Loss Analysis population once files were referred over from the Claims team.

The team was tasked with doing a forensic review of the loan from initial delinquency through the claim filing process.

I would ensure that all investor regulations and guidelines were met and that are loans were reviewed and closed out to meet internal timeframes and metrics. This was essential for not only meeting client expectations, but also regulatory expectations. I was also for a time responsible with over sight of the initial FHA, VA, and USDA Claims teams M

A

and their requisite loan populations.

I would oversee the team to make sure we were filing claims both timely and accurately in accordance with investor guidelines.

Supervisor of FHA Loss Analysis Team

Cenlar FSB

In this position I was responsible for overseeing the FHA Loss Analysis team and well as oversight of the FHA population of loans once they were referred over from the FHA Claims team. The team was tasked with doing a forensic review of the loan from initial delinquency through the claim filing process.

I would ensure that all HUD regulations and guidelines were met and that are loans were reviewed and closed out to meet internal timeframes and metrics. This was essential for not only meeting client expectations, but also regulatory expectations. We would work with other lines of business to ensure their were no gaps both internally and externally with our vendors and implement changes when need be. Pre-Foreclosure Borrower Advocate

Cenlar FSB

In this position I'm responsible for examining loss mitigation processes for accuracy, completeness, and compliance with investor/insurer guidelines. Reviewing loss mitigation process for all government-sponsored entity loans to ensure compliance with federal/state regulations.

Reviewing for borrower cooperation in establishing modifications, and responsiveness in making trial payments or breaches of modifications for technical (non-substantive) reasons. Confirming borrowers were educated on loss mitigation opportunities prior to foreclosure referral.

Ensuring borrowers understand their obligations throughout each step of a given process, including timelines and coordination touch points with other servicing partners. Reviewing collections call records to procure updated borrower financial information, offers to make payments or inquiries about payment arrangements, and evidence of miscommunication or failure to clearly identify opportunities or constraints to borrowers. Verifying borrower information and working directly with Loss Mitigation team regarding escalated items.

Confirming loans are compliant with federal, state, investor and client guidelines prior to approving for foreclosure referral.

Communicating and coordinating with multiple departments to inform the borrower of current status, options, and next steps.

Identifying and reporting areas of financial risk and exposure. Other duties assigned of the servicing file from date of default to final claim payment. Including all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all government requirements were met. Government Default Servicing QA Analyst

Cenlar FSB

In this position I'm responsible for reviewing the servicing file from date of default to final claim payment.

Including all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all government requirements were met. Making sure to follow standard operating procedures on all federal and state laws, investor/guarantor requirements and business policies and procedures. Senior Claims Administrator

Cenlar FSB

In this position I was responsible for recovering and executing post sale deeds and related documents for proper conveyance after sale has been completed. Judgment Department Team Lead 06/2011 - 08/2016

Kivitz McKeever Lee, P.C

In this position I was responsible for overseeing preparation of the certifications of proof of amount due and judgments for filing.

Service Department Legal Assistant and Judgment Department Senior Legal Assistant in this position I was responsible for preparing and filing legal documents for service of foreclosure complaints in counties all over Pennsylvania.

I also prepare and file legal documents for final judgment in counties all over New Jersey and update client websites.

Service Department Legal Assistant 03/2011 - 06/2011 McCabe Weisberg, and Conway P.C

In this position I was responsible for preparing and filing legal documents for service of foreclosure complaints in counties all over Pennsylvania and update client websites, as well as, daily communication with attorneys and clients.

REO Closing Specialist

Cenlar FSB

In this position I was responsible for providing support to and work in conjunction with the REO and Short Sale departments.

Review tax report for all active REO/Short Sale loans; follow-up with client for approval daily. Review and monitor MERS report daily and complete daily exception reports. Monitor all outstanding department tasks including, but not limited to, taxes and insurance. File insurance claims and follow-up on outstanding claims. Order and track all original documents.

Prepare, review and monitor all second equity analysis reviews; send to client for approval and follow-up with client.

Review and pay outstanding invoices and also assist with preparing files for audit. Bankruptcy Clerk/ REO and Title Curative Legal Assistant 06/2006 - 02/2011 Goldbeck, McCafferty, and McKeever

In this position I was responsible for prepare and filing legal documents to be delivered to City Hall, coordinating closings for post-foreclosure sales, and maintaining communication with attorneys and clients.

Education and

Training

B.S.: History

Pennsylvania State University

Diploma

Camden Catholic High School

Contact this candidate