Customer Service Accounts Receivable

SHERION DOWDY

Attalla, AL *****/205-***-**** ************@*****.***

Summary

Experienced office professional, with over 40 years of experience in business and business management,strong focus on administrative, supervisory, managerial and customer service. Detail oriented and dependable team pla yer with strong organizational and problem- solving skills. Ability to handle multiple projects simultaneously wit h a high degree of accuracy. Able to work independently or as part of a team.

Education

Lurleen B. Wallace College, Andalusia AL

4.0 GPA,AS Degree Science

Experience

Gadsden Tool Inc. Rainbow City, AL-August 2022 to Present

Office Manager-Human Resources

Manage office operations and ensuring a smooth workflow

Overseeing staff, responsible for time keeping for 50 employees

Managing office supplies and equipment

Coordinating meetings, appointments, and travel arrangements

Implementing and improving office policies

Supervising, training, and mentoring office staff

Processing orders from national and international Fortune 500 companies

Preparing and editing documents, reports, and presentations

Maintaining records and filing systems.

Liaison for internal and external stakeholders.

Interviewing, hiring and onboarding new employees

Managed accounts receivable, and accounts payables

Valiant Steel, Gadsden, AL-March 2017-July 2022

Office Manager

·Interview,hire employees, conduct background checks, conduct new employee orientation

·Work closely with management and employees in training for OSHA regulations and requirements

·Keeping time for 50 employees

Routing all inbound and outbound shipments, booking outbound pipe shipments implementing DOT and FMSCA rules for determining legal weight, height, size and proper paperwork

Select Staffing-Rainbird,Steele,AL-October 2016-November 2017

Office Assistant,

·Time keeping for 150 employees

·Interview all employees for placement

·Conduct orientation for all new employees

·Train employees in forklift safety and OSHA requirements and regulations

·Maintain close interaction with all Vendors

·Maintain OSHA safety standards throughout the facility

·Maintain various recordkeeping and spreadsheets

Veterans Freight May 2014-October 2016

Finance Manager

·Hire DOT Owner-Operator Drivers

·Responsible for auditing driver logs and inspect all Bill of Lading paperwork

·Maintain timekeeping for 6 employees and 10 DOT drivers

·Accounts receivable aspects of all business

·Collection of all bad debts and filing against insurance bonds

Heart of Steele Transportation May 2014-Now

Reports Analyst

·Broker loads for business truckdriver

·Maintain close contact, building relationships with brokers, customers and factoring company And consortium

·Ensure driver operated under all legal DOT rules and regulations

Ensure driver was properly and timely drug tested under DOT policy

·Inspect all DOT logs

·Inspect all bills of lading ensuring proper signatures

·Recorded all receipts and logs for DOT/IRS/State review

Anderson Merchandisers February 2008-May 2014

Territory Account Manager

·Distribute and ordered books, music and movies from various movie and music studios

·Interview train and manage part time employees

·Set up special movie events for new release movies

Five Star Roofing March 1994- February 2008

Book Keeper

·Prepared and submitted commercia quotes

·Entered all receipts into Quick Books Pro

·Reconciled all accounts

·Prepared financial statements for bank

·Data entry for accounts payable and accounts receivables

·Payroll processing for 14 employees

First Family Financial Services March 1983-March 1994-

Regional Financial Sales Manager

·Responsible for developing and implementing sales strategies

·Analyze sales data

·Prepared yearly Profit Forecast Sheet with plan for growth

·Coached and mentored branch managers with ongoing guidance to improve sales performance for that branch

Developed a "How to Sell" company manual and implemented it into company wide seminars

Competencies:Typing,80 wpm,Microsoft Office Suite,WordPerfect, Excel, QuickBooks, ECI Job Boss 2,various office machines, proficient photographer

Personal: Excellent management skills, communication skills, organizational skills, customer service,attention to detail,researching and improving processes, willingness to learn new and updated technologies,taking on challenging tasks, excellent problem solving skills, willingness to travel

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