Property Management Manager
Resume:
FRANCHESCA RAMIREZ
******.********@*****.***
SKILLS
Effective Time Management
Ability to Work Under Pressure
Fast Learner
Ability to Multitask
Adaptability
Leadership
Ability to Work in a Team
Account Management
Marketing
Microsoft Outlook
Yardi
Property Leasing
Property Management
Fair Housing Regulations
CRM Software
Budgeting
Accounts Payable
Event Planning
Public Speaking
Accounting (5 years)
Office Management
Administrative Experience
Financial Report Writing
Credit & criminal background (10+
years)
PROFILE
To secure a permanent position with an established and reputable Property Management Company, where i can utilize my accounting, budgeting, customer service, evictions, negotiation, people, problem solving, and sales skills. And add a level of professionalism and consistency to both tenant relations and property operations.
EMPLOYMENT HISTORY
Assistant Manager at Reep Property Management, San Antonio August 2024 — Present
Ï Reviewed delinquency on a daily basis Ï Posted and deposited all fundsÏ Post Notice to vacate Ï Filed petition for evictions. Ï Appeared before the Justice of the peace to perform evictions.Ï Posted monthly rent in a timely manner, posted notices, as well as performed nancial reports.Ï Reviewed monthly financial results with manager to identify opportunities to improve property pro tability. Ï Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Ï Coordinated lease renewals and managed resident retention initiatives, including proactive follow-ups. Ï Provided exceptional customer service to current and prospective residents, addressing their needs and concerns promptly and professionally. Ï Collaborate with the maintenance and management team to ensure a high standard of living for residents. Ï Assist with the supervision of on-site staff, including leasing agents and maintenance technicians. Ï Ensure that the community is in compliance with all applicable laws and regulations.
Property Manager. at SYLIS Property Management, San Antonio June 2023 — January 2024
Effectively managing and coordinating day-to-day property management operations to maximize the successful operation of the property. Ï Hold regular community team meetings to communicate goals, progress toward goals and expectations, and identify actions to achieve objectives. Ï Identi es existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, and budgetary and other nancial information and create solutions to those problems. Ï Initiated and managed all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, recruitment, and team development. Ï Keeps informed of industry, market, and seasonal trends to plan strategies to meet operational goals. Ï Took a hands-on approach to any necessary duties to ensure the job is completed. Ï Supervises, trains and leads community team members to achieve the operational goals of the company and the property.
Bilingual New Home Sales Associate at CENTURY COMMUNITIES, San Antonio January 2022 — October 2022
Develop an in-depth knowledge of the competitive marketplace, including product knowledge, homesite location, sales, advertising and demographics Ï Maintain working knowledge of company oor plans, options, and HOA information Ï Network with real Payroll
Tax Experience
Accounts Receivable
Human Resources
Negotiation
Pricing
Research
QuickBooks
Personal Assistant Experience
Conflict Management
Management
Recruiting
Relationship management (10+
years)
Market Analysis
Product Management
Social media marketing (10+
years)
Quality control
Construction inspection
Vendor management
Marketing management
Communication skills
Microsoft Office
Supervising experience
Relationship Building
Effective Communication
Money Handling
Employee performance
evaluation
Managing Operations and
Efficiency
Task Delegation
Performance Evaluation
Problem Resolution
Customer Relationship
Management (CRM)
estate agents in the surrounding area Ï Coordinating Home Buyer walk thru Ï Prospecting, create ads, marketing & promoting the community via social media Ï Work & communicate effectively with customers & team-members Ï Periodically gather data and prepare reports for management review Ï Work with all departments to ensure accurate and timely information is passed along to clients Ï Provide excellent customer service to prospective buyers Ï Thoroughly document the transaction, manage progress, home options and construction Ï Assist in making prospective buyer appointments with design center, mortgage, and key inspection.
Bilingual Home Sales & Leasing Specialist at Yes! Communities, San Antonio October 2018 — March 2021
Greet, prequalify, tour and follow up with prospective homeowners Ï Submit credit and criminal background checks, as well as submit application to third party lenders, and clear conditions to help with the approval process for financing, loan assumptions, broker deals and rental conversions Ï Do Live Facebook feeds on all available homes Ï Create add campaigns and promote on social media Ï Inspect all new homes for structural and cosmetic defects and submit claims directly to manufacturer's warranty department Ï Assist future homeowners with the home buying process Ï Perform closings on sold homes Ï Notarize closing documents Ï Overnight closing paperwork to third party lender's, collect earnest money, as well as monies of sale of home Ï Order collateral reviews and closing documents Ï Monday makeready reports Ï Convert renters into homeowners Ï File eviction on defaulted renters or homeowners.
Home Sales Consultant at Clayton Homes, San Antonio February 2018 — October 2018
Ï Developed expertise in the areas such as nance mortgage concepts, product, sales acumen, sales mortgage, presentation and current market Ï Processes applications-maintained customers les and provided timely follow up with prospective buyers via company's CRM system Ï Participated in all sales meetings, training opportunities and other company functions Ï Reported to Home center manager. Community Property Manager at Loopy Limited LLC,, Balcones Heights June 2016 — July 2017
Effectively manage the daily operations of community Ï Provide a quality living experience to each resident Ï Handle rent collections post rental payments and make bank deposits Ï Inspect apartments for the move-in/move-out process Ï Planned monthly resident functions to ensure resident retention Ï Perform payroll functions for staff Ï Ensure all maintenance requests are completed in a timely manner Ï Walk community daily to ensure a clean and welcoming environment Ï Prepare weekly and month end reports Ï Ensure that all site operations are in compliance with company policies and procedures Ï Prepare all legal documents, le for evictions/ Rit of possessions, and represent landlord in JP court.
Bilingual Leasing Extraordinaire at MC Residential, Castle Hills November 2012 — April 2015
Maintain thorough product knowledge of the property, sister properties, and competitors Ï Assist with advertising available units on social media, update listings on multiple listing sites, and design ads Ï Provide information on availability, and on-notice units to potential renters Ï Ensure guest cards are completed, entered into the property management software, and follow up with all prospects Ï Assist customers in understanding the quali cation criteria, privacy policy, and lease agreement Ï Screen applicants on credit and criminal, collect deposits, handle leasing applications, contracts and renewals.
Bilingual Leasing Specialist at BG Staffing / Hire Priority Staffing, San Antonio August 2010 — November 2012
Go to assigned properties and perform all leasing duties Ï General clerical assistance, including, but not limited to, answering phones, taking messages, greet, pre-qualify and Employee Performance
Evaluations
Recruiting and interviewing
ResMan
Sales Force
LANGUAGES
Spanish
English
HOBBIES
I enjoy throwing basket ball
hoops, The Spurs, fishing,
kayaking down the Guadalupe,
but most specifically, on the
weekends we go electric bike
riding on the most beautifully
landscaped, and extensive miles
of trails to include The Tobin Land
Bridge which Phil Hardburger Park
has to offer and more,
tour prospective residents, as well as manage the facilities daily resident maintenance requests in property management software Ï Code invoices, download, scan, re-name, save and create les Ï Weekly market surveys.
Bilingual Leasing Manager at Lincoln Property Company, San Antonio November 2007 — June 2008
Ï Create and implement marketing strategies and schedules Ï Approve all les, credit and criminal background checks, as well as verify employment and rental history Ï Create, follow up, and close out maintenance requests Ï Implement and train leasing agents on product knowledge, management policies and software. Apartment Locator / Realtor at Texas Apartment Locators, San Antonio March 2005 — February 2006
Maintain product knowledge and trends within the San Antonio Housing Market Ï Greet, pre-qualify, and tour prospective residents at quali ed, selected apartment communities Ï Accounting and Invoices Ï Make people happy everyday with apartment placement Ï Issue and deliver gifts/ gift cards to multiple clients and properties. Ï Property Manager at Virtu' Management LLC, Castle Hills November 2002 — September 2004
Multi managed all aspects of running two apartment communities Ï Collections, deposits, evictions, invoices, payroll, schedules, reports, resident relations, retention, and vendors Ï Code invoices, download, scan, re-name, save and create les Ï Maintained a low Delinquency Ï Prepared Budgets, Weekly and Month end reports Ï Approve paperwork for submission to San Antonio Housing Authority.
Bilingual Leasing Specialist at Texas High View Management, Balcones Heights September 1998 — April 2001
• Daily walked the Model and pathway to ensure it appealed to the five senses, was show ready, stocked with beverages and snacks.
• Managed leasing operations, ensuring compliance with housing regulations and company policies.
• Facilitated tenant relations, addressing inquiries and resolving issues to maintain high satisfaction levels.
• Conducted property tours and prepared leasing documentation, enhancing customer engagement and retention.
• Collaborated with maintenance teams to coordinate resident repairs and improvements, ensuring optimal property condition, EDUCATION
Certi cation in CAM (Certi ed Apartment Manager), National Apartment Association December 2021
Completed coursework towards License in Real Estate (Inactive status), San Antonio Board of Realtors, TX US
Completed coursework towards Certi cation in NALP Certi cation, San Antonio Apartment Association, TX US
Completed coursework towards Licensed in Manufactured Housing, State of Texas Manufactured Housing Licensing, TX US
Completed coursework towards Certi ed in Notary Public, American Association of Notaries, TX US
Contact this candidate