JENNIFER BALBINA SOSA
***** ***** *** ****** ******, CO 80134 303-***-**** ****@*******************.*** LAND ACQUISITION ANALYST
Proven track record of assessing client needs, establishing rapport, and building trust, resulting in long-term client relationships. Highly skilled in delivering world-class service through exceptional communication and strong leadership abilities. Recognized for consistently exceeding client expectations and fostering a collaborative and supportive environment. AREAS OF PROFESSIONAL STRENGTH
Bi-Lingual: Fluent in English and Spanish
Skilled in data analysis and negotiations
Keen attention to detail and ability to manage aggressive deadlines
Proficient in Microsoft Office suite and CRM software Education
Bachelor of Business Administration in Hospitality Management
*Winner of the American Hotel & Lodging Educational Foundation Scholarship Monroe University, New York (May 2007)
Associate of Science in Hotel & Restaurant Management Johnson & Wales University, Denver (May 2005)
PROFESSIONAL EXPERIENCE
Real Estate Professional Aug 2024 – PRESENT
RE/MAX Leaders, Denver, CO
Dedicated real estate professional with a closed volume of $2.5M, excelling in building strong relationships and maintaining ongoing client communication, leading to a high volume of referrals. Committed to delivering exceptional service and successful outcomes.
Top Producer and Outstanding Award Recipient from RealSatisfied for achieving 43 five-star ratings from buyers and sellers.
Prospect clients in the dental industry, leveraging this niche market for business growth.
Foster strong client relationships using the Ninja Selling system for follow-ups and regular in-person meetings.
Lead a team of professionals, overseeing all transaction aspects to ensure the highest level of service delivery. Real Estate Professional Feb 2017 – Aug 2024
Town & Country Realty, Denver, CO
Educated home buyers and sellers throughout the sales process, from prospecting to closing, with a closed volume of $15M.
Prepared properties for sale, developed marketing strategies, and conducted market analyses to determine competitive pricing.
Proactively prospected and engaged leads, expertly negotiated contracts to ensure client satisfaction and referral opportunities.
Coordinated and lead open houses and property tours, providing comprehensive information and increase buyer interest.
Conducted first-time homebuyer workshops for Spanish-speaking clients, guiding them through the entire purchasing process. Real Estate Professional Oct 2014 – Feb 2017
Live Urban Real Estate, Denver, CO
Marketed, sold and managed the sales process from prospecting and client acquisition to closing, with a sales volume of $800K.
Assisted homeowners with all aspects of open houses, including setup, staging, and prescreening potential buyers.
Conducted workshops for first-time homebuyers to educate clients on all aspects of the home purchasing process.
Maintained a 100% client satisfaction rate through personalized service and strategic marketing.
Selected for the 2016 Real Estate Diversity Initiative Program, participating in group mentoring sessions with industry leaders Hotel Broker Feb 2013 – Oct 2014
KW Commercial, Denver, CO
Developed contacts and network in the real estate hospitality industry to cooperate with and share relevant industry information to better represent buyers and sellers. In-depth knowledge of using marketing tools to provide proper exposure to client’s properties.
Marketed and listed a hotel and motel with pricing up to $1.5M.
Revamped pricing strategy and implemented effective promotional strategies to help boost properties marketing exposure.
Identified new commercial sites opportunities, made cold calls and followed up on leads.
Experienced in conducting property tours for buyers and creating marketing brochures to successfully promote hotel listings. JENNIFER BALBINA SOSA
16685 Trail Sky Circle Parker, CO 80134 303-***-**** ****@*******************.*** Operations Manager Aug 2012 – Nov 2012
Best Western, New York, NY
Managed property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Direct a staff of 20-35 employees.
Aligned weekly payroll and staffing schedules with occupancy levels and corresponding operational costs.
Reduced operational expenses by expertly streamlining procedures and constantly focusing on profitability and growth.
Overviewed HR matters including interviewing, hiring, training, assigning work, coaching and performance appraisals.
Performed labor expenses and resolved guest issues in accordance with company goals. Group Sales Manager May 2009 – Jan 2010
Courtyard by Marriott La Guardia Airport, Queens, NY Planned and implemented all of the hotels group business on five major accounts, analyzed new market opportunities and provided evaluations to management for decision making.
Prepared weekly written reports for senior management detailing open actions, budget plans and future business innovation.
Surpassed personal sales quota by opening a completely un-worked territory resulting in over $2M more in assigned revenue.
Collaborated with the Director of Food & Beverage to create an innovative promotional strategy that increased revenue by 15%.
Grew viable sales leads through practical networking activities, strong business relationship and brought in over $8M for 2009. Night Auditor Mar 2007 – Feb 2008
Eastgate Tower Hotel, New York, NY
Conducted internal audits to ensure accuracy of hotel records and detect any potential financial mismanagement or fraud.
Documented and guaranteed all financial transactions for the day, using verifying and balancing techniques.
Managed all accounting functions, including city ledger billing, direct billing accounts and all end-of-month reporting.
Resolved clients concerns and requests, utilizing appropriate follow-up to ensure 100% customer satisfaction.
Cross-trained the front desk team to ensure that all work was efficient and according to the hotel’s accounting principles. Housekeeping Coordinator May 2006 – Mar 2007
Eastgate Tower Hotel, New York, NY
Worked directly with the General Manager to manage all activities pertaining housekeeping and engineering responsibilities. Lead pre-shift meetings to a team of 20 employees to enhance profit and encouraged team work to articulate departmental goal settings.
Established and maintained preventative maintenance and safety programs to protect the physical assets of the hotel.
Evaluated quality and quantity of work through observations and inspections and recommended proper disciplinary actions.
Ensured product quality standards are met in all areas as it relates to the appearance, levels of maintenance and cleanliness.
Scheduled staff according to labor standards and forecasts occupancy and monitored labor costs to stay within hotel’s budget. COMMUNITY ENGAGEMENT
Since founding Wine And Dresses in 2017, I've had the privilege of leading a dedicated team of 11 incredible women. Together, we've focused on advancing volunteerism and philanthropy. Our collective efforts through the JBS Awareness Foundation have resulted in raising over $40,000 and securing thousands of dress donations, making a significant impact both locally and globally. Through strategic initiatives and strong community engagement, we've not only raised awareness but also empowered countless women and girls to actively participate in community projects and fundraise for their local charities.