Supply Chain Customer Service

MARVELLOUS MAWITE

Supply Chain Specialist

+263-***-***-*** / +263-***-***-*** ********@*****.*** Westview,Kadoma Gender : Male

Drivers License : Class 2

SUMMARY

Results-driven supply chain specialist with over 14 years of experience in procurement, inventory management, logistics, and distribution. Proven expertise in optimizing warehouse operations, ensuring regulatory compliance, and leading high-performing teams to improve efficiency and customer satisfaction. Skilled in fleet management, cold chain logistics, and process improvement. Proficient in SAP, Syspro, Pastel/SAGE, and other supply chain management tools. A dedicated professional with strong leadership, time management, and problem-solving abilities, committed to delivering cost-effective and streamlined supply chain solutions. Seeking a challenging role where I can apply my leadership skills, strategic planning capabilities, and industry knowledge to optimize supply chain processes and contribute to overall business success Areas of Expertise

• Warehouse & Inventory

Management

• Dispatch & Logistics

Operations

• Procurement & Supply

Chain Management

• Sales & Customer Service • Shipping & Distribution • Financial & Stock Reconciliation

• Time Management • Human Resources

Management

• Forklift & Equipment

Operations

Work Experience

-

Dispatch and Administration Supervisor

The Cheeseman Pvt Ltd 1 December 2023 to date

Duties and responsibilities:

• Oversee the organization's cold chain management, implementing policies and procedures to enhance operational efficiency.

• Manage fleet operations, optimizing vehicle utilization while ensuring strict adherence to service and distribution schedules.

• Supervise receiving, sales, warehouse, production, despatch, and distribution teams to maintain seamless workflow and productivity.

• Lead Deli/Shop operations, ensuring exceptional customer service, adherence to daily banking procedures, and compliance with housekeeping standards.

• Prepare and circulate daily reports on stock levels, sales performance, and distribution activities.

• Ensure compliance with national, international, and organizational food safety standards.

• Promote a positive work environment, prioritizing staff welfare and adherence to HR policies.

• Manage customer service operations, ensuring high levels of satisfaction and operational excellence. Shipping Supervisor

Varun Beverages Pvt Ltd January 2022 to January 2024 Duties and responsibilities:

• Supervised shipping operations across three shifts, managing scheduling and workforce coordination.

• Ensured accurate scanning, documentation, and inventory management, maintaining over 98% inventory accuracy for Finished Goods and Packaging Materials.

• Oversaw shipping compliance, ensuring proper handling, storage, and dispatch of products.

• Conducted inventory cycle counts, identifying and resolving discrepancies to maintain operational efficiency.

• Implemented process improvements to enhance shipping efficiency and workflow.

• Maintained high standards of safety, compliance, and cleanliness in shipping and receiving areas.

• Operated forklifts and other equipment as needed to support shipping functions. Warehouse & Dispatch Supervisor

Natpak Africa Pvt Ltd June 2020 to 31 December 2021 Duties and responsibilities:

• Managed warehouse and dispatch operations, ensuring accurate and timely delivery of products.

• Supervised warehouse assistants, dispatch clerks, and forklift operators, ensuring compliance with safety and operational standards.

• Planned truck routes to optimize payload utilization and improve turnaround times.

• Monitored inventory accuracy and prepared daily, weekly, and monthly dispatch reports.

• Handled customer queries and complaints, ensuring prompt resolution and client satisfaction.

• Developed and implemented Standard Operating Procedures (SOPs) and training materials for dispatch operations.

• Collaborated with the Warehouse & Dispatch Manager to enhance processes and improve efficiency. Warehouse and Procurement Supervisor

Jaytee Clothing March 2017- 22 June 2020

Duties and responsibilities:

• Managed warehouse and procurement operations, ensuring cost-effective logistics and optimal inventory levels.

• Oversaw local purchasing activities, complementing centrally procured items to maintain supply chain efficiency.

• Analyzed enterprise resource planning (ERP) data to optimize supply chain execution and inventory management.

• Ensured accurate order generation and inventory control through proper planning and transaction discipline.

• Assessed the cost and scheduling impact of engineering changes, ensuring seamless implementation.

• Maintained compliance in shipping documentation, meeting corporate financial and audit requirements.

• Developed and implemented inventory audit processes, ensuring adherence to corporate and regulatory standards.

Van Sales Representative

Cayon Pvt Ltd 2015 - 2016

Duties and responsibilities:

• Managed and controlled van stock levels, ensuring product availability and efficient distribution.

• Operated and maintained company vehicles, ensuring proper servicing and compliance with safety standards.

• Executed merchandising and promotional strategies, ensuring optimal product visibility in the market.

• Supervised and assisted merchandisers, ensuring adherence to brand guidelines and sales targets.

• Expanded market reach by identifying and registering new retail outlets, while maintaining strong relationships with existing customers.

• Sold, pre-sold, and distributed Unilever, BAT, and Dairiboard products, achieving sales targets and enhancing brand presence.

Stock Controller

Delta Beverages 2009 - 2014

Duties and responsibilities:

• Managed stock counting, balancing, and reconciliation, ensuring system accuracy and physical inventory alignment.

• Conducted weekly and monthly stock reconciliations with production plants to maintain inventory integrity. • Supervised warehouse assistants, ensuring smooth warehouse operations and adherence to company policies.

• Monitored and maintained inventory accuracy, minimizing discrepancies and stock losses.

• Oversaw ordering, receipt, and transfer of goods between distribution centers.

• Managed debtors' reconciliation, ensuring timely payments and accurate financial records.

• Enforced SHE (Safety, Health, and Environment) standards, promoting a safe and compliant workplace.

• Operated forklifts as needed to support stock movement and logistics operations. Education

• MSc Supply Chain Management Chinhoyi University of Technology 2.1 (CUT)

• Bsc Supply Chain Management Chinhoyi University of Technology 2.1 (CUT)

• Certificate in Accountancy South Africa Association of Accountants

(2010)

Technological Proficiencies

• MS Word, Excel, and PowerPoint

• SAP

• Syspro

• Basis II

• Pastel/SAGE

References

• Available on request.

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