Account Manager Market Research

CAMERON HALL

Atlanta, Georgia USA 334-***-**** ********@*****.***

Experienced Technical Account Manager with a strong track record in client engagement, time management, and CRM implementation. Adept at building lasting client relationships, collaborating cross-functionally, and driving business growth through market research. Skilled in seamlessly conducting in-person and virtual client meetings and consistently exceeding targets for calls and appointments. Proven expertise in streamlining client management through CRM and SaaS tools, enhancing efficiency and client relationships. Committed to identifying new business opportunities and expanding the client base. CORE COMPETENCIES

● Proficient in developing and maintaining strong, long-lasting client relationships, acting as a trusted advisor, and ensuring client needs are met.

● Skilled in implementing CRM software, SaaS solutions, and other tools to streamline lead and client management, resulting in improved efficiency and client relationship development.

● Experienced in conducting in-depth market research to identify new business opportunities, contributing to the expansion of the client base and increased revenue.

● Expertise in collaborating with sales and product development teams to ensure seamless onboarding and support for clients.

● Knowledge of technical concepts and products relevant to the industry, allowing for effective communication and problem- solving with clients.

● Skilled at coordinating various project activities and ensuring alignment with project objectives, fostering transparency and alignment within cross-functional teams.

AREAS OF EXPERTISE

● Client Relationship Management

● Time Management

● CRM Implementation

● Customer Engagement

● Critical Thinking

● Performance Metrics

● Goal Setting

● Client Advocacy

● SaaS Proficiency

● Market Research

● Cross-Functional Collaboration

● Technical Acumen

● Project Management

● Sales Support

● Customer Satisfaction

● Technical Troubleshooting

● Conflict Resolution

● Team Leadership

● Technical Support

● Sales Forecasting

● Product Knowledge

● Business Development

● Account Growth

● Process Improvement

PROFESSIONAL EXPÉRIENCE

National Account Sales Executive

Dec 2023- Present

CSSI- Cost Segregation Services, LLC

• Consult with customers on security needs advocating for the customer on offering solutions, security, and brand needs.

• Assist customers with purchase and technical issues serving a positive experience for the customer.

• Maintained a dynamic and cultivating environment.

• Maintained a team of 5 representatives.

Skills: cloud, apple, wireless, negotiation, sales, territory Insurance Producer

Jan 2023 - Current

Ian Graham Insurance Atlanta Georgia

● Cultivated and maintained strong, lasting relationships with clients while specializing in life and health insurance, ensuring their evolving needs were consistently met.

● Served as a Registered Representative, offering a spectrum of securities products and services through Ga/LIFE Securities LLC, a Member of FINRA/SIPC, in conjunction with delivering insurance solutions.

● Continuously enhanced knowledge and expertise in insurance products and services, ensuring a comprehensive understanding of the evolving insurance landscape.

● Developed and executed client education programs, clarifying complex insurance products and enabling clients to make well- informed decisions.

● Collaborated seamlessly with underwriters, claims adjusters, and other teams to provide clients with comprehensive insurance solutions and excellent customer service.

● Maintained a deep understanding of industry regulations, ensuring all insurance and securities activities complied with legal and ethical standard.

Skills: Negotiation- sales processes- sales operations- project management- insurance- customer support- client relations Technical Account Manager (Remote Contract)

Dec 2022 - Current

Capital One Atlanta, GA

● Successfully scheduled and conducted client meetings, utilizing both in-person and Microsoft Teams virtual sessions to accommodate diverse client preferences.

● Independently managed a demanding workload, demonstrating strong time management skills, and consistently met or exceeded targets for calls and appointments.

● Implemented CRM software, SaaS solutions, and other tools to streamline lead and client management, resulting in improved efficiency and client relationship development.

● Developed and maintained strong, long-lasting client relationships, acting as a trusted advisor and ensuring client needs were met.

● Collaborated cross-functionally with sales and product development teams to ensure seamless onboarding and support for clients.

● Team of 6

Skills: Sales processes, Google Cloud Platform (GCP), Clinical Services, Organization Cloud Engineer (Remote Contract)

Aug 2022 - Dec 2022

Capital One Atlanta, GA

● Orchestrated the design and adaptation of configuration templates to create a secure, cost-optimized, highly available, and fault- tolerant AWS infrastructure using AWS CloudFormation.

● Leveraged Terraform to efficiently provision and oversee AWS Infrastructure and Network components, including VPC, EC2 Instances, S3 Buckets, AMIs, Internet Gateways, Route Tables, NAT Gateways, and both Public and Private Subnets.

● Proficiently managed Security Groups, Application Load Balancers, and Auto Scaling Groups, streamlining redundant tasks through AWS CI and the management console.

● Championed the adoption of Infrastructure as Code (IaC) principles, leading to greater efficiency and consistency in infrastructure management.

● Innovated in cost management strategies, resulting in substantial cost savings while maintaining a high level of service quality. System Analyst & Progress Developer

May 2022 - Aug 2022

J.R. Smith Manufacturer Montgomery, AL

● Designed and implemented data-driven solutions to enhance decision-making in the supply chain, resulting in more informed and efficient operations.

● Conducted regular audits of supply chain processes to identify areas for improvement, implementing corrective actions that led to increased operational efficiency.

● Developed and executed a strategy to optimize inventory management, resulting in improved performance and reduced assignment LIFO and FIFO inventory.

● Assumed a leadership role in ensuring the timely and accurate delivery of goods and services, maintaining a focus on quality and customer satisfaction.

● Actively engaged in ongoing professional development to stay updated with the latest industry trends and technologies, ensuring the company remained at the forefront of supply chain management. Skills: Progress 4GL, Cross-Functional Team Leadership, Code Division Multiple Method (CDMA), Team Leadership, Python (Programming Language)

Assistant Technical Project Manager (Intern)

Jan 2021 - Apr 2021

CBRE London, UK

● Supported the technical project management team in coordinating various project activities and ensuring they align with the project's objectives.

● Successfully contributed information and recommendations, moderating strategic plans, and offering securities products and services as a Registered Representative through NYLIFE Securities LLC.

● Demonstrated proficiency in Microsoft 365 Technologies, including Microsoft Teams, SharePoint, and OneDrive for Business, ensuring efficient project communication and collaboration.

● Effectively communicated project progress and updates to cross-functional teams, fostering transparency and alignment.

● Contributed to the successful completion of projects by identifying and addressing issues and bottlenecks in a timely manner. Marketing and Development

Nov 2019 - Aug 2022

Men Magnifying Manhood Atlanta Georgia

● Directed and executed project marketing management services, ensuring seamless communication, comprehensive training, and robust community engagement to enhance brand recognition and loyalty.

● Established a data-driven marketing approach, enabling the team to make informed decisions and optimize marketing strategies for maximum impact.

● Implemented comprehensive market research initiatives, identifying emerging trends and opportunities, which informed product development and marketing strategies.

● Instituted a culture of continuous improvement, resulting in more efficient processes, quicker response times, and higher customer satisfaction rates.

Skills: Negotiation, Sales Processes, Nonprofit Organizations, Communication EDUCATION

Certification of Advanced Business Strategy Sep 2021 Harvard Extension School Cambridge, Massachusetts Master of International Business Administration Project Management (MBA) May 2021 Hult International Business School Cambridge, Massachusetts Bachelor in Science (BS) Information Technology minor Marketing Management May 2018 University Of South Alabama Mobile, Alabama

L ICENSES & CERTIFICATIONS

CompTIA Linux+ ce Certification Oct 2022

CompTIA Security+ ce Certification Oct 2022

Amazon Web Services (AWS) Certified Solutions Architect – Associate Sep 2025 HashiCorp Certified: Terraform Associate (002) Sep 2022 HubSpot Email Marketing Certified Nov 2022

Cameron Hall

Atlanta, Georgia USA 334-***-****

********@******.***

linkedin.com/in/cameronhall-cloud.

Reference

Capital One

Emmanuel Senior Technical Account Manager

Jarred Baker Senior Systems Integration 901-***-**** JR Smith Mfg.

Roy Arnold Senior Progress. 4GL Developer 205-***-**** Polina Manyika senior Progress 4GL Developer 334-***-**** Certification and Degree Verification on LinkedIn

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