Office Services Senior Manager

RASHEEDAH STEPHENS

Senior Manager, Internal Operations & Office Services

************@*****.*** 240-***-**** www.linkedin.com/in/rasheedahstephens PROFESSIONAL SUMMARY

Strategic and detail-oriented operations leader with over a decade of experience managing internal operations, facilities, corporate events, and cross-functional teams in both private and government sectors. Recognized for designing and implementing scalable processes, leading emergency and business continuity initiatives, and fostering inclusive, efficient workplaces, known for a hands-on leadership style, proactive problem-solving, and a people-first approach to workplace operations. CORE COMPETENCIES

● Internal Operations Management

● Facilities & Office Services

● Corporate Event Planning & Logistics

● Business Continuity & Emergency Planning

● Risk Management & Crisis Response

● Budgeting & Cost Reduction

● Vendor Management & Contract Negotiation

● Staff Leadership & Development

● Executive Support & C-Level Liaison

● Process Improvement & Strategic Planning

PROFESSIONAL EXPERIENCE

The Clearing, Inc. — Washington, DC

Senior Manager, Internal Operations & Office Services January 2014 – May 2025

● Lead internal operations and office services for a 100+ employee firm with multiple subtenants, ensuring operational efficiency, workplace safety, and employee engagement.

● Directed office services and liaised with vendors, building management, and staff to maintain smooth daily operations.

● Manage corporate event planning and execution for internal and client-facing meetings, including vendor sourcing, logistics, AV/IT setup, budget management, and post-event analysis.

● Collaborate with HR on onboarding, offboarding, culture-building, and recognition initiatives.

● Provide strategic and logistical support to the Founder and senior leadership, including travel coordination, special projects, and operational analyses.

● Led the redesign of office space to support team expansion and accommodate subtenants.

● Planned and executed ongoing office improvements, including gathering office feedback, identifying vendors, and managing the budget.

● Supervise operations staff, providing mentorship, coaching, and professional development opportunities.

Administrative

● Provided high-level administrative support to the Co-founder/CEO, including scheduling, travel coordination, expense management, and meeting preparation.

● Partnered with executive leadership to design and execute team meetings, off-sites, and company-wide communications that aligned with business goals.

● Handled confidential information with discretion, supporting leadership initiatives and internal operations with professionalism and attention to detail. Workplace Experience & Hospitality

● Championed a hospitality-first workplace culture by managing the employee and guest experience, ensuring all touchpoints—from reception to conference services—met a professional, welcoming standard.

● Oversaw hoteling and visitor space usage using Robin and internal scheduling tools, aligning with evolving hybrid workplace needs.

● Maintained high-level service delivery at reception by training operations staff on best-in-class hospitality standards.

● Utilized Robin to manage hoteling and conference space utilization, optimizing room bookings, and improving visitor experience

Emergency Management & Safety Operations

● Lead emergency response planning, including the creation of policies and alignment with local/regional emergency resources.

● Oversaw the implementation of the interim emergency system and monitored alert systems; coordinated next steps with leadership.

● Supported the development and delivery of company-wide emergency response training.

● CPR/AED certified and responsible for maintaining safety readiness across the office. Business Continuity Program Lead

● Developed and facilitated Business Continuity planning and training for key departments: HR, IT, Finance, Consulting, and Security.

● Led a tabletop cybersecurity attack simulation; drove alignment across departments and improved response protocols.

● Drafted internal communications for the Business Continuity team and established a year-long maintenance plan.

● Managed the initiative in-house, saving the organization over $60,000 in consulting fees. Previous Experience

SRA International, Inc. — Washington, DC

Office Manager, Renny DiPentima Collaboration Center January 2004 – December 2014

● Managed relocation of 100 employees, overseeing space planning, employee communications, and vendor coordination.

● Oversaw facility operations with 14 conference rooms and a team of two office/event staff.

● Liaised with property managers, security, and vendors; implemented cost-effective service plans.

● Responsible for office maintenance, repairs, and services.

● Compared the costs for required services to achieve maximum value.

● Dealt professionally with all correspondence, complaints, and queries. Manager, Meetings & Events

● Planned and executed multi-day conferences and high-profile leadership events (up to 1,200 attendees).

● Negotiated vendor contracts, managed catering, lodging, AV, signage, and event materials.

● Delivered $80K+ in annual savings through cost-effective vendor negotiations and renegotiation of service agreements

EDUCATION

Rutgers University – Douglass College, New Brunswick, NJ Bachelor of Arts - Sociology

SKILLS

Microsoft Office Suite Google Workspace Zoom Slack DocuSign Monday.com Robin Asset Tiger

Trello Cvent Concur Paylocity

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