Customer Service Specialist

Catherine Estrada

Phone: 831-***-**** Email: *********@*****.***

Experience

● JC Penney- Cashier in the jewelry department

- December 2021-April 2022

- Selling jewelry

- upselling

- making connections with our customers

● Olive Garden- Server

- June 2021- December 2021

- Greeting guests in a friendly manner

- Serving and taking their orders

● Wingstop, Salinas S. Main location- Cashier

- October 2019- April 2021

- March 2022- December 2022

- Ring up customers

- Upsell

- Expedite food

- Pick up trays and keeping dining area clean and organized

● BJ’s Restaurants - Server/ takeout

- March 2023- currently

- Greet guests and take orders

- Help food run - Expedite food

• Macys- Jeweler (October 2023- February 2024 seasonal) - Upsell jewelry

- Work one on one with clients to ensure needs are met

- Display jewelry

- Work with money in the safe

- Put jewelers away in safe once closing/ take jeweler out and put on display opening

• Maxim Healthcare Services (January 2024- September 2024)

-Behavior Technician

- work with special needs kids one on one (typically) - observe and record client behavior in school setting

- maintain daily progress notes

- communication with parents, teachers, behavior analysts, and other members of clients team

- implemented a variety of methods if needed due to child’s behavior such as Social Skills Training, Behavior Intervention Plan, TEACHH, etc.

• Wells Fargo (1501 Del pass Blvd, Sacramento, CA)

- Bank teller from (late September 2024- May 30, 2025)

- Customer service specialist

- Balance, count drawer at end of shift

- Welcome, Name, Thank

- Carry out every banking need effectively

- Refer to banker when necessary

- Discuss products and banking goals when necessary Skills

● Friendly customer service

● Attentive to client’s needs

● Empathy and patience

● Strong observational skills

● Documentation skills

● Classical conditioning

● Certified in Adult/ Infant CPR, and First Aid

● Excellent time management and communication skills

● Proficient in Microsoft office Suite

● Work one on one with client to ensure needs are met

● Fast learner

● Dependable

● Hard working

Education

High School Diploma

Salinas High School, 726 S. Main St, Salinas, CA 93901 August 2015- May 2019 Associates Degree in Political Science and Law

Hartnell College, 411 Central Ave, Salinas, CA 93901 August 2020- August 2024

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