Guest Services Front Desk
Resume:
ABDUL SHAKUR MAJIDUDEEN UMAR
****************@*****.***
Bronx, NY 10469
PROFESSIONAL SUMMARY
Dynamic hospitality professional with 4+ years of experience in guest services, hotel operations, and customer satisfaction enhancement. Skilled in managing check-in/check-out processes, resolving guest concerns, and creating welcoming environments that boost loyalty and revenue. Adept at coordinating with cross-functional teams to deliver seamless, high-quality service in fast- paced hospitality settings.
CORE SKILLS
• Front Desk & Reception Operations
• Concierge Services & Guest relations
•VIP & Special Event Coordination
• Room Inspections & Quality Assurance
• Conflict Resolution & Service Recovery
• Staff Supervision & Team Collaboration
• Microsoft Office & POS Systems
PROFESSIONAL EXPERIENCE
Hotel & Guest Services Associate
BB Links Hotel / Alisa Maze Hotel & Guest House — Accra, Ghana 2021 – 2023
• Managed check-ins, check-outs, and reservations for diverse clientele, including VIP guests.
• Delivered outstanding guest services with focus on comfort and satisfaction through personalized guest interactions and service innovations.
• Introduced luxury touches such as ambient lighting, upgraded linens, and scented environments to enhance guest comfort.
•Coordinated with housekeeping for consistent 5-star room standards. Front Desk Assistant
AMET BEST GROUP LTD — Accra, Ghana
2020 – 2021
• Served as primary point of contact for all guest inquiries and appointment scheduling.
• Maintained visitor logs and enforced front office security protocols.
• Provided prompt solutions to guest concerns, ensuring high satisfaction ratings. Retail Sales Associate
Melcom Supermarket / Max Mart 37 Supermarket — Accra, Ghana 2023 – 2025
• Delivered easy and seamless service to orders pickups and guests.
• Handled guest issues and provided product knowledge and tools and product.
• Maintained inventory accuracy, stock product and replenishments.
• Helped reduce customer complaints by 15% by revamping the returns and help desk experience.
• Implemented assisted shopping services for elderly and disabled customers. EDUCATION
Photography & Film Production Diploma — Ghana Media College, Accra, Ghana (2018 – 2020) High School Certificate (GED Equivalent) — Action Memorial Senior High, Accra, Ghana (2018) ADDITIONAL INFORMATION
• Authorized to work in the U.S.
• Experienced in hospitality, retail, and customer service
• Strong communication, organization, and problem-solving skills
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