Customer Service Real Estate

Sara E. Skjerli

New Orleans, LA

************@*****.*** 504-***-****

Professional Summary

Dedicated customer-focused professional with diverse experience in client relations, problem-solving, and providing friendly, confident service in fast-paced environments. Skilled at creating welcoming, respectful interactions that enhance customer experience. Comfortable with technology, collaborating with cross-functional teams, and managing physically demanding tasks. Eager to bring strong communication, empathy, and operational support to a dynamic airport customer service team.

Professional Experience

Licensed Realtor · Cool Murphy LLC · New Orleans, LA · 2020 – Present

Manage end-to-end real estate transactions, from initial contract through closing, ensuring all paperwork, compliance, and deadlines were met with accuracy.

Coordinate communications between buyers, sellers, title companies, mortgage brokers, and service vendors, providing timely updates and guidance to all parties.

Leverage digital tools for document storage, e-signature, scheduling, and remote collaboration, minimizing delays and improving client satisfaction.

Prepare, review, and organize contracts, addenda, disclosures, and compliance documents to meet regulatory standards.

Schedule inspections, appraisals, and closings, and maintained detailed transaction checklists and timelines.

Provide agents and clients with exceptional remote support, quickly resolving issues and anticipating needs for a seamless transaction experience.

Founder · Real Estate Reimagined · New Orleans, LA · 2020 – Present

Operate a boutique consultancy service supporting neurodiverse individuals by providing tailored real estate services and personalized support from initial meeting thru closing and beyond.

Design mentorship programs and resources that improve client outcomes and foster an inclusive community.

Advocate for accessibility in real estate, leading to increased awareness and adoption of inclusive practices.

Operations Manager · Stellar Burger and Event Lounges · New Orleans, LA · April 2025 – Present

Launched and managed operations for a new bar and event venue, creating foundational systems, workflows, and community partnerships from the ground up.

Designed and implemented cost-saving operational procedures, maximizing efficiency despite limited funding.

Developed and executed marketing and promotional strategies to drive customer engagement and revenue.

Navigated complex startup challenges, demonstrating adaptability, resilience, and strategic problem-solving. English Language Tutor · DaDa ABC, Varsity Tutors · Virtual · 2017 – 2020

Created and delivered customized lesson plans for diverse learners, adapting content based on individual goals and challenges.

Applied effective communication skills to build rapport and address learner queries with empathy and clarity.

Supported learners through technological platforms ensuring smooth virtual learning experiences. AmeriCorps VISTA · Tulane University and Project Homecoming · New Orleans, LA · 2015 – 2017

Worked with Tulane Center for Public Service as the Community Outreach and Homeowner Development Coordinator for a local rebuilding organization that focused on community development and affordable homeownership.

Coordinated fundraising and community engagement projects; tracked detailed campaign metrics and analyzed outcomes to inform future strategies.

Contributed to team efforts by managing social media, email communications, and scheduling important meetings and events.

Acted as liaison among businesses, donors, and community groups to nurture collaboration and successful program delivery.

Education

MA Certificate in Neuroleadership, American Public University, 2021

Master of Arts (M.A.) International Relations, Conflict Resolution, and Peacekeeping, American Public University, 2020 (Graduated with Honors and Distinctions)

Bachelor of Arts in International Studies, Central Connecticut State University, 2011 Focus: Medieval Western European History, French Language and Culture

Associate’s Degree in Paralegal Studies, Liberty University, 2015 Certifications

Civic Leadership Academy Graduate, City of New Orleans, 2022

Licensed Real Estate Agent, State of Louisiana Real Estate Commission (2020–Present)

Community Mediation, New York Peace Institute, 2017 Core Competencies and Technical Skills

Customer Service Excellence & Empathy

Communication & Conflict Resolution

Multicultural & Multilingual Interaction

Adaptability to Shift Work & Physical Stamina

Technology Proficiency: Mobile Devices, Ticketing Systems

Team Collaboration & Cross-Department Coordination

Reliability, Punctuality & Professional Appearance

Safety Awareness & Compliance with Regulations

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