Data Entry, Assistant Manager
Resume:
Morrisville, NC
Raleigh, NC
Durham, NC
YOLANDA FULLER
Summary
Multi-talented assistant manager with 10+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Sales monitoring
Product and service knowledge
Customer rapport
Inventory control
Orientating and training
Merchandising
Customer relations
Business development understanding
Inventory management
Experience
Assistant Manager
Walmart
Planned and prepared workflow schedules, delegating tasks for 50-member team. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Enforced company policies and procedures to strengthen operational standards across departments. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Cultivated customer loyalty by training team members in industry-leading service standards. Evaluated employee performance and developed improvement plans. Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels. Delegated daily tasks to team members to optimize team productivity. Completed inventory audits to identify losses and project future demands. Managed personnel scheduling, facilitating adequate coverage to meet demand. Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Collaborated with store manager to develop strategies for achieving sales and profit goals. Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Customer Service Associate
Home Depot
Prepared, completed and processed customer account forms and database changes. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Cashier
Sam's Club
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed customer payments quickly and returned exact change and receipts. Worked closely with front-end staff to assist customers. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Fuquay Varina, NC 27526 C: ***-***-*************@*****.*** 01/2006
Durham, NC
Education and Training
Northern High School
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