Customer Service Order Entry
Resume:
Betty Hodge
Cincinnati, OH 45240
********@*****.*** personal
Objective: To obtain a position where I can utilize my skill sets with opportunity for advancement.
Competencies:
• Customer Service Skills
o Inbound and Outbound calls, Email Support, Live Chat and Messaging Support,
• Strong Data Entry Skills
• Order Entry
• Analytical Skills
• Organizational Skills
• Time Management Skills
• Account Management Skills
• Computer Skills
o Microsoft Office, Word Excel, various company computer applications: EDI, SAP, ERP, CRM, Salesforce, Oracle Cloud, Microsoft D365
• Training
o Provided Side by Side training to new associates and uptraining to seasoned associates Experience:
Oats Overnight, June 2024- Present
ERP Coordinator
• Managing Inventory for Food Processing Plant.
• Liaison between Quality, Production and Warehouse
• Moving finished goods inside inventory system
• Closing work orders
• Auditing work orders
• Consuming materials inside inventory system
• Other duties as assigned
Macy’s, September 2022-December 2023
Talent Acquisition Phone Hiring Team - Seasonal
• Hiring for Seasonal Retail Store Positions.
Pac Worldwide, September 2021- July 2022
Customer Experience Professional II
• Order Entry/Account Management
o Process orders, credits while following company policy and procedures o Updated customer on order and shipment status
o Interacted with internal and external customers
• Business to Business customer service
o Responsible for effectively communicating with customers and resolving any issues while carrying out excellent customer service o Addressing shipping, receiving issues
• Sales Representative Support
Veritiv, July 2017- April 2020
Product Information Coordinator
• Receive requests in the group box to activate product numbers in warehouses. Respond back to the requestor with the product number that has been activated or provide a replacement number if the product number has changed.
• Receive a request in the group box for a new item request (NIR) or add a suffix to the new or existing product number.
Customer Service Professional II
• Order Entry
o Processed orders, credits while following company policy and procedures o Monitored back orders, recommended replacement products o Transferred products from various warehouses to fill customer orders and back orders
o Updated customer on order and shipment status
o Interacted with internal and external customers
o Set up customer pricing according to margin calculations o Notified buyer of depleted and low inventory
• Business to Business customer service
o Responsible for effectively communicating with customers and resolving any issues while carrying out excellent customer service o Addressing shipping, receiving and arranging transportation for various products and items
• Sales Representative Support
Insight Global, February 2017- July 2017
Customer Service Professional I
• Responsible for effectively communicating with customers and resolving any issues while carrying out excellent customer service
• Addressing shipping, receiving and arranging transportation for various products and items
• Build relationships with customers while educating customers on company products and services.
• Routinely place, track and monitor orders while following company procedures Office Team September 2016 – February 2017
Cincinnati, Ohio
Customer Service Representative for Provider Claims: (Termed Contracted)
• Assist Providers with Claim status, if claim is not in system verify that claim was sent to correct address or payor Id. Advised provider of correct address if submitted to wrong address or payor Id.
• Send claims back to be reprocessed if denied in error or if requested information such as Medical Records, Proof of Timely filing, Itemized Bill has been received.
• Assist the claims department with manually keying in claims.
• Assist providers with questions regarding EOB, and Member Benefit.
• Fax or Mail copy of EOBs to provider upon request.
• Follow up with the provider with updated claim status if requested. Education:
Cincinnati State Community College 2009
Cincinnati, Ohio
Studies: Computer Programming and Database Management/Business Management Relevant Courses: Database Management, Business Communication, Business Management, Financial Accounting
Contact this candidate