Business Analyst Quality Assurance

Fay S. Hayes

Markham, Ontario

********@*****.*** • cell 647-***-****

QUALIFICATIONS SUMMARY Professional with experience as a business analyst, gathering data writing specification documents, co-ordinating deployments, quality assurance testing in UAT environments.

Relationship Development: Strong interpersonal talents with passion for cultivating valuable business relationships. Proven ability to leverage relationships and collaborate with colleagues to achieve goals.

Project Oversight: Highly organized with combination of experience in Portfolio Management, Fund Management and business expertise to guide product planning and implementation.

Team Leadership: Aptitude in training, and providing co-workers guidance and development

Key Strengths: Finely tuned analytical skills with a dedication to continually streamline and improve work processes. Effectively interfaces with other team members in Development, QA to work out solutions .Train co-workers and clients to use software based on current and enhanced features developed.

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PROFESSIONAL EXPERIENCE IRESS Canada Holdings Ltd, Toronto, Ontario 2019 - 2020 Business Analyst

●Provided developmental support for all in-house proprietary financial market software to clients in three business modules. (Xplan, Viewpoint,Client Portal)

●Recommended creative system solutions to help clients meet evolving business goals.

●Translated agreed solutions and conceptual designs into comprehensive functional specifications.

● Ensured project goals and requirements are maintained with constant communication with key system process developers and client stakeholders as part of the implementation team.

●Prepared test plans and executed business testing while ensuring Quality Assurance goals were met or exceeded (Xplan; TestRail)

●Wrote deployment release notes every three weeks to assist Financial Market clients with new functionality. (Viewpoint)

● Acted as second level support for the Client support team assisting with escalated Jira tickets. (Jira)

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Convexus Managed Services, Thornhill, Ontario 2013 - 2019 Business Analyst

●Act as Convexus representative liaising with Toogood support staff.

●Review business requirements and create specifications for development.

●Help in Financial data preparation for Convexus clients.

●Train staff on the use of Toogood application.

●Develop and document processes, procedures and controls over transfer agency and dealer services

●Respond to inquiries and resolve issues for dealer head office and representative

●Support with the conversion of new client data and files on to the Company’s fund administration platform and/or FundSERV.

●Assist with the preparation, analysis and proposals for new client business Toogood Financial Systems, Thornhill, Ontario 2006 - 2013 Account Manager

●Respond to incoming phone calls and emails inquires for Toogood’s Portfolio Management platform regarding software, data query and processing methodology

●Research, track and resolve client software issues in a timely manner.

●Enter and monitor issues in the tracking system(JIRA) and escalate urgent matters to ensure it is resolved expediently

●Review client requests, confirm clarity, and ensure that all necessary information is obtained.

●Write specification documents for enhancements to our products based on clients requirements.

●Conduct UAT testing to ensure enhancements are designed as per specifications

●Document software changes and enhancements and prepare release notes prior to deployments

●Record software changes and enhancements and prepare release notes prior to deployments.

Laketon Investment Management, Toronto, Ontario 2005 - 2006 Business Analyst

(Available upon request)

Fay S. Hayes

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Prior Work History available upon request

EDUCATIONAL BACKGROUND Ryerson Polytechnical Institute

Diploma- Business Administration

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