Customer Service Crew Member
Resume:
Natalie Diaz
Hartford, CT 06106
***************@*****.***
EXPERIENCE
McDonald’s Windsor, CT — crew member
May 2021 - Dec 2021
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
• Handled customer inquiries and complaints in a professional manner, resolving issues promptly
• Operated cash register system accurately, handling transactions with precision
• Adhered to all company policies regarding uniform appearance and personal hygiene standards
The place to be Hartford, CT — server/bartender
Aug 2023 - Jan 2024
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
Dennys Hartford, CT — server/host
Sep 2021 - march 2024
• Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Demonstrated exceptional multitasking skills during peak hours, accurately managing tables
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
UPS Hartford, CT — package handler
March 2020 - December 2020
• Maintained a clean and organized work area to promote safety and efficiency in daily operations
• Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets
• Inspected products for defects or damages before packaging, taking necessary corrective actions when needed
• Coordinated with shipping department to ensure timely delivery of packaged goods
Hot topic Manchester, CT — Sales Associate
March 2024 - Jan 2025
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
Amazon Manchester, CT — Fulfillment Associate
Sep 2024 - Dec 2024
• Processed and fulfilled customer orders with a high level of accuracy and efficiency
• Performed quality checks on incoming and outgoing shipments to ensure product integrity
• Assisted in inventory counts and cycle counts to maintain accurate stock levels
• Maintained a clean and organized work area, following safety protocols at all times
• Implemented barcode scanning system for improved tracking of returned items
Dollar Tree Hartford, CT — Cashier/Stocker
Mar 2025 - present
•helped an average of 50+ customers a day by responding to inquiries and locating products
•assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unpacking merchandise and cleaning up
•aided Spanish-speaking customers, increasing repeat and loyal customers by 15%
• possessed strong, customer service skills in the ability to resolve. Customer complaints in a timely manner
• Worked closely with store managers to ensure that merchandise was properly displayed and organized while working
EDUCATION
Hartford Public High School Hartford, CT - High school diploma
Aug 2016 - June 2020
SUMMARY
Sales floor associate with 5 years experience in various fast-paced retail environments. Skilled in POS system and merchandising. Committed to high standards of customer service and satisfaction. Adept at identifying customer needs and recommending ideal product solutions to drive sales growth.
SKILLS
Communication
Problem solving
Teamwork
Adaptability
Time management
Customer service
POS system
Sales
Active listening
Cash handling
Merchandising
LANGUAGES
Spanish - Fluent
English - Fluent
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