Customer Service Medical Assistant

*** ***** *****. ***** 408-***-****

Gilroy, CA **020 E-mail *.*****@*****.***

Danella Lujan

Summary of

Qualifications

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Highly organized and detail oriented.

Extremely dedicated, passionate, effective, consistent, and resourceful. Superior Oral and Written Communication Skills.

Exceptional customer service skills.

• Very confident, motivated, positive, easygoing, reliable, quick learning and works well independently or as part of a team.

• Providing new and current customers with a high level of customer service from registering to answering questions.

• Daily operations of the office, communicating and providing feedback to team members and higher management.

• Payment collection, delinquency notices, ensuring clients adhere to office policies. South Valley Neurology, Morgan Hill Ca April-2022-Aug-2022 Medical Assistant

• Pre-charting obtained client’s medical history, medical information, symptoms, and allergies.

• Collected and documented patient’s medical information such as blood pressure and weight.

• Conducting test SUDOSCANS, Balance test, and MOCA.

• Scanning, coping, documenting.

• Rooming patients.

• Cleaning and stocking rooms

Advanced Chiropractic, Morgan Hill CA 2018

Medical Assistant, Office Manager August 2018 – Current

• Enhanced patient outcomes by providing knowledgeable education on procedures and physical instruction. Manage and respond to escalated resident issues.

• Billing, Scheduling, taking payments, and answering phone calls.

• Collected and documented patient’s medical information such as blood pressure and weight.

• Scan, copy, and provide paperwork.

Kaiser Permanente, San Jose CA

Medical Assistant (Extern) May 2019 – July 2019

• Welcomed patients and inquired about wellbeing since last treatment. Customer Service - solved client questions regarding various office policies.

• Obtained client’s medical history, medical information, symptoms, and allergies.

• Taking vitals, rooming patients, observing charts, removing staples, stitches, and cleaning wounds.

Sports Authority Gilroy, CA 2004 - 2010

Cashier & Apparel Manager May 2004 – April 2010

• Opening and closing procedures.

• Managing opening & closing crews.

• Restocking, arranging, and organizing merchandise; driving product sales.

• Platforms – EMR, Windows, XP, Windows 7, Windows 10, Mac OSX,

• Software – MSOffice 2003, 2018, 2010, 2012

400 Adams Court. Phone 408-***-****

Gilroy, CA 95020 E-mail *.*****@*****.***

Education 1999 – 2003 Diploma Gilroy High School Gilroy, CA 2017 – 2019 Medical Assistant Certificate West Valley College Saratoga, CA References Furnished Upon Request

Professional

Experience

Computer

Skills

Contact this candidate