Customer Service Technical Support

Jermaine J Parrott Jr

*** ********* **, *** *******, TX 78220 Remote

210-***-**** ***************@*****.***

Professional Summary

Resourceful and tech-savvy professional with experience in customer service, technical support, and client advocacy. Skilled in troubleshooting, conflict resolution, and managing high-volume inquiries in fast-paced environments. Adept at working independently in remote settings, using modern collaboration tools to meet and exceed performance goals. Core Skills

• Remote Communication & Collaboration (Zoom, Microsoft Teams, Slack)

• Technical Troubleshooting & Support

• Customer Service & Client Retention

• Time Management & Organization

• CRM & Ticketing Systems (Zendesk, Salesforce)

• Problem Solving & Conflict Resolution

• Email & Chat Support

Professional Experience

Technical Support Representative — Harte Hanks (Remote) 07/2025 – Present

• Provide technical support to customers, resolving issues through phone, email, and chat.

• Utilize ticketing systems to track and manage service requests.

• Ensure positive client experiences by delivering prompt, professional communication. Care Provider — Consumer Advocacy Projects (Remote) 03/2024 – 07/2025

• Assisted clients with daily living needs while maintaining dignity and privacy.

• Communicated with families and healthcare professionals to ensure optimal care.

• Maintained accurate records and documentation for client services. Courtesy Clerk — Stater Bros Market (In-Store)

07/2023 – 12/2023

• Delivered excellent customer service while assisting with bagging, stocking, and store organization.

• Supported store operations by maintaining a clean, safe shopping environment. Customer Wellness Specialist — Fanatics (Remote)

05/2022 – 07/2023

• Handled high-volume customer service inquiries via email, chat, and phone.

• Resolved order issues, returns, and product inquiries with a focus on customer satisfaction.

• Exceeded daily productivity and quality assurance goals consistently. Construction Worker — SASR (On-Site)

05/2022 – Present

• Assist in construction and remodeling projects, ensuring compliance with safety standards.

• Operate tools and equipment efficiently to meet project timelines.

• Collaborate with team members to complete assignments accurately and on schedule. Warehouse Order Picker — Geodis (Warehouse)

02/2021 – 05/2022

• Picked and packed customer orders accurately for shipment.

• Operated forklifts and pallet jacks to move inventory.

• Maintained cleanliness and organization of warehouse areas. Reset Team Member — Lowe's (Retail)

09/2020 – 12/2020

• Reset and organized product displays according to store plans.

• Worked overnight shifts to complete resets with minimal disruption to customers.

• Collaborated with team members to meet project deadlines. Education

Lone Star College of Nursing — Nursing Program

Certifications & Licenses

• CPR Certified

• First Aid Certified

• Certified Nursing Assistant (CNA)

• Caregiver Certification

• Forklift Operator License

• Cherry Picker Operator Certification

Contact this candidate