Customer Service Medical Assistant
Resume:
Toni Barnes, CCMA
*************@*****.***
Objective:
Skillful and dedicated professional with extensive experience in multidisciplinary patient care, office management and coordination, operations and customer service.
Core areas of expertise include:
Interpersonal/human relations skills
Medical Terminology
Knowledge of healthcare and medical procedures
Patient/Customer Satisfaction
Microsoft Office, Quickbooks Pro,
Electronic Medical Records Software: AllScripts, Epic,
Typing 65 WPM
Business Writing
PROFESSIONAL EXPERIENCE OVERVIEW
Center for Vein Restoration
Surgical Assistant/Clinical Medical Assistant 12/2023 - Present
●Mix all medications in preparation for all procedures for each day; sterile and non sterile
●Competently assist with proper patient positioning, prepping and draping according to procedural guidelines
●Assist physician during procedures; sterile gowning/gloving, hands wires, catheters, syringes, surgical instruments, etc., as needed
●Dress the patients procedural sites and assist in the placement of compressive ace bandages and/or compressive stockings following providers orders
●Adhere to all infection control, universal precautions, and safety policies and dispose of medical waste properly
●Prepare and maintain the procedure rooms, clean, stock, maintain equipment, & instruments according to company guidelines
●Maintain inventory of surgical equipment so that the center does not run out of surgical supplies but also does not oversupply the center and manage par levels
●Maintain accurate records related to receipt of medical supplies by updating Hybrent in a timely manner
●Maintain all monthly logs and maintains required daily integrity check of emergency medications, monthly code/crash inventory assessment, oxygen level check, CO2 level check, autoclave maintenance, maxi log, sterilization log, medication mixing log, etc.) upload EOM items timely in relation to actual end of month
●Other duties as assigned by management, or clinical director
Wellstar, Cancer Data Center/STAT Clinic
Cancer Data Abstractor/Medical Assistant 1/2016 - 10/2023
●Coordinated weekly Tumor Boards by obtaining cases and pertinent information, preparing agendas & flyers & distributing accordingly.
●After each tumor board: enters appropriate information into the specific tumor board grid, prepared minutes, filed in specific tumor board notebook
●Performed case finding (i.e. reviewing pathology reports) and suspended new cases in the database, entered recurrence information if applicable.
●Updated follow-up on patient’s other primaries if applicable
●Collected complete, accurate and pertinent data including disease status, recurrence information, subsequent treatment, and death information when appropriate.
●Generated computerized follow-up reports as necessary to maintain “Lost to Follow-up” listing.
●Maintains follow-up rate at ACoS standard of 90% or greater.
Resurgens Orthopaedics, LLC
Certified Clinical Medical Assistant/Ortho Tech 4/2009 – 1/2016
●Interviewed patient and record medical histories, order x-rays per provider order or protocol
●Performed dressing changes, wound care, apply/remove casts/splints, remove sutures/staples
●Scheduled appointments, tests, procedures, and/or surgery following all scheduling protocols
●Educated and prepared patients for pre and post-operative care including but not limited to: reviewing H&P, wound care, suture/staple care and removal, DME usage, and medication management.
●Followed up with patients to ensure they are comfortable and satisfied with their care.
●Communicated all financial responsibility to patient at time of appointment
●Managed DME programs for three clinics and surgery centers.
●Provided and counsels patients with pertinent information regarding medical treatment and procedures
●Abided by and promotes HIPPA compliance; maintains confidentiality with regards to patient information
●Assisted in creating training and educational materials for current staff and new hires
●Cross trained in other departments to assist as needed: scheduling, pre verification, check in/out
Emory, Winship Cancer Institute
Administrative Coordinator 1/2006 - 2/2009
●Triaged incoming patients to the breast health center determining best point of entry according to acuity,
health history, and physician availability.
● Ordered lab work, mammograms, and other tests as requested by NP or physicians
● Maintained and set up patient rooms and chairs in the infusion room
● Met with patients at, or prior to first visit to gather medical history, scans, reports, and any other information
that would assist the physician in providing the best treatment plan.
● Facilitated weekly patient education class in the areas of surgical oncology and medical oncology, providing
specific patient care instruction, post op outcome expectations, chemotherapy options, and any other details
specific to the patient's diagnosis and plan of care.
● Attended weekly multidisciplinary breast tumor board conferences allowing providers to compare notes,
research, and share expertise to map out the most safe and effective plan of care for specific patients.
● Compiled data from breast tumor board to enter into the tumor registry for possible matches for ongoing
clinical trials and additional research
EDUCATION & CERTIFICATIONS
Certified Clinical Medical Assistant – NHA Orthopedic Tech - AAOS
Georgia Perimeter College, Decatur, GA Nursing Program Coursework
Emory Sponsored Training: Medical Terminology, Anatomy, Business
Writing, Person to Person Communication,
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