Data Entry Home, Customer Service

Professional summary

Skills

Work history

Education

JENNIFER MCCABE

Pensacola, FL 32526 850-***-**** ****.********@*****.*** Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

• Customer service • Financial transactions

• Call center experience • Member account management

• Computer skills • Teamwork and collaboration

• Remote office availability • Inbound call management

• Professional telephone demeanor • Policies and procedures adherence Dec 2016 - Apr 2025

Pensacola, FL

Member Service Representative

Navy Federal Credit Union

• Verified caller identity to protect sensitive information from unauthorized access.

• Reviewed account details for alerts, identifying transaction irregularities.

• Identified and addressed patterns indicating potential fraud or abuse.

• Complied with federal regulations related to financial products and services.

• Evaluated issues affecting member accounts and resolved discrepancies.

• Advised members on Navy Federal products and services to enhance satisfaction.

• Facilitated first call resolution, conducting necessary research and follow-up.

• Managed account transactions involving transfers and payments efficiently. Feb 2005 - Dec 2016

Pensacola, FL

Post Office Clerk

International Management Systems

• Executed sales of postage stamps, postcards, and postal money orders to fulfill customer demands.

• Managed weekly employee schedules to support operational requirements.

• Calculated mailing costs through weighing items according to weight and destination.

• Streamlined daily mail sorting processes to improve organizational efficiency.

• Performed stock and monetary audits to verify accuracy of records.

• Completed end-of-day paperwork, secured funds, and protected valuable assets.

• Procured necessary supplies to ensure stock availability. Pensacola, FL

Associate of Science: Office Systems Technology Administrative Assistant Pensacola Junior College

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