Senior Business Analyst

PARTH PATIL

Toronto ON +1-647-***-**** ******.**********@*****.***

Summary

Strategic and data-driven Senior Business Analyst with over six years of experience delivering measurable

business value across financial services and telecom. Expert in translating complex data into actionable insights,

driving process improvements, and aligning technology with business goals. Proven track record of reducing

inefficiencies, enhancing customer experience, and accelerating time to market. Adept at Agile and Waterfall

methodologies, stakeholder engagement, and end-to-end solution delivery. Proficient with SQL, Tableau, JIRA,

Visio, and cloud-based systems.

Skills

●

●

●

●

●

●

●

●

JIRA and Confluence

Tableau and SQL Server

Microsoft Office Suite

Azure Cloud services

Data analysis and visualization

Process mapping and modeling

UAT and risk management

Effective communication skills

●

●

●

●

●

●

●

●

Problem-solving strategies

Collaboration and teamwork

Agile methodologies (Scrum, Kanban)

Waterfall project management

Root cause analysis (RCA)

Stakeholder engagement and negotiation

Change management practices

Team collaboration

Professional Experience

SENIOR BUSINESS ANALYST 11/2023 to Current

TD Bank Toronto, ON

●

Spearheaded business requirements gathering for a customer onboarding revamp project, improving

operational efficiency by 28%.

●

Collaborated with stakeholders across operations and technology to align product features with business

objectives, reducing rework by 30%.

●

Created detailed process models (BPMN, UML), use cases, and wireframes using Visio, figma and

Lucidchart,streamlining development cycles.

●

Facilitated backlog refinement sessions and managed Epics and Stories in JIRA, ensuring timely and

prioritized delivery.

●

Developed and executed 50+ UAT test cases in collaboration with QA, achieving a 97% defect resolution

rate.

●

●

Coordinated system demos and led UAT sessions across cross-functional teams during phased roll outs.

Led a successful onboarding revamp that accelerated customer sign-up processes, improving new

customer acquisition by 20%.

●

Contributed as a lead Business Analyst in enhancing a digital mortgage platform to streamline customer

onboarding, automate document verification, and improve cross-channel user experience.

●

Enabled integration of CRM, workflow automation, and analytics tools, resulting in a projected 25%

reduction in processing time and 80% digital application adoption.

●

Ensured full compliance with PIPEDA, KYC/AML, and internal audit standards through automated checks

and secure architecture.

SENIOR BUSINESS ANALYST 11/2021 to 10/2023

TD Insurance Toronto, ON

●

Delivered a comprehensive BRD and process maps for a $3M Guidewire PolicyCenter enhancement

project,servicing platform migration.

●

Gathered functional and non-functional requirements from CSRs, adjusters, and underwriters; built

traceability matrices to ensure alignment through development.

●

Collaborated with cross-functional teams on enhancements to the Guidewire PolicyCenter

platform,aligning business rules with underwriting workflows and regulatory compliance.

●

Led Agile ceremonies, authored over 100 Epics and Stories in JIRA, and supported sprint planning to

ensure business priorities were met.

●

●

Built Tableau dashboards visualizing key metrics that helped reduce claims processing delays by 22%.

Partnered with QA to test API endpoints and data workflows, identifying integration issues

pre-deployment and reducing post-launch defects by 35%.

●

Led business analysis for a legacy system migration to Salesforce, Guidewire, and Talkdesk, impacting 300+

CSRs.

●

Delivered a complete BRD with 40+ functional/non-functional requirements, achieving 99.9% data

migration accuracy.

●

●

Reduced average call handling time by 28% through real-time data access and unified CSR dashboard.

Supported Talkdesk omnichannel integration and IVR routing, improving first-contact resolution by 30%.

JUNIOR BUSINESS ANALYST 12/2020 to 10/2021

Bell Toronto, ON

●

Led workshops with technical and business teams to analyze legacy systems, resulting in a gap analysis

that uncovered $500K in potential savings.

●

Created ' As-Is' and 'To-Be' workflows to inform system enhancements across order management

processes.

●

Collaborated with the Data Governance team to ensure all requirements aligned with compliance

standards and security protocols.

●

Facilitated JAD sessions and produced high-quality BRDs and FSDs used as the basis for procurement and

vendor engagement.

●

Contributed to QA planning by authoring test cases and mapping business rules to verification activities.

JUNIOR BUSINESS ANALYST 10/2019 to 11/2020

Canadian Tire Toronto, ON

●

Supported stakeholder interviews and created documentation that defined current and future state

process flows across 3 business units.

●

Contributed to requirement gathering for mobile platform enhancements, reducing feature release cycle

by 20%.

●

●

Developed UAT plans and tracked issue resolution progress, leading to a 95% test pass rate.

Assisted in writing functional specs and change requests, improving handoffs to development and QA

teams.

●

Managed version control and documentation of business requirements in Confluence and Excel

repositories.

●

Streamlined platform enhancements, resulting in a 15% improvement in user satisfaction scores.

Education and Certification

Postgraduate Diploma: Human Resources Management

Centennial College Toronto, ON

Bachelor of Arts: Psychology Honors

The Maharaja Sayajirao University of Baroda Vadodara, GJ

Project Management Professional (PMP) – Project Management Institute

Websites, Portfolios, Profiles

www.linkedin.com/in/parthpatil12

Technical Skills And Tools

JIRA, Confluence, Tableau, SQL, Oracle, MS SQL Server, Visio, Lucidchart, Microsoft Office (Excel, PowerPoint),

Postman, Azure Cloud, Azure Databricks, Azure Data factory, UML, BPMN, User Stories, BRD/FSD Authoring,

Process Mapping, Data Analysis, Wireframing, UAT, Risk Management, Excellent communication, Problem-solving,

Collaboration, Process improvement, Agile (Scrum, Kanban), Waterfall, SDLC, Root Cause Analysis (RCA)

Contact this candidate