Customer Service Representative

BRENDA STREETT

*** **** ***** ***** • Cayce, SC *9033 803-***-**** • ********@***.***

PROFESSIONAL PROFILE

Top performing, self-directed professional who combines strong academic success with cross-functional front desk, insurance, and healthcare industry experience to illustrate value. Customer service skills necessary to communicate effectively with patients and healthcare providers. Regarded as a loyal employee as evidenced by dedicated work history.

•High Academic Honors Recognition / Dean's List / Honor Roll.

• Critical thinking skills necessary to interpret, analyze, and apply information.

•Attention to detail needed to review and correct errors and maintain high levels of accuracy. Microsoft Office Applications (Word, Excel, and PowerPoint) — Type 45 WPM.

•American Red Cross — Certified in CPR and First Aid

•South Carolina Licensed Insurance Agent (Producer Property, Casualty, Surety and Marine Red Cross Certified)

KEY QUALIFICATIONS

Medical Billing • Accounts Receivable • Co-Pay • Deductibles • Coinsurance • EOBs • Insurance Verification

Medical Terminology • Anatomy & Physiology • HIPAA Compliance

Medical Coding (ICD-IO-CM • HCPCS • CPT) • Electronic Health Records (EHR)

EDUCATION

Ultimate Medical Academy I Diploma — Medical Billing and Coding, 2020

University of South Carolina — Columbia, SC Bachelor of Arts in Interdisciplinary Studies (BAIS.), Expected 2020 Midlands Technical College — Columbia, SC I Bachelor's Degree in Nursing (BSN), Expected 2020

PROFESSIONAL EXPERIENCE

Breath of Salt Cayce, SC 29033 01/2014 — Present

Owner / Business Manager

Oversee the day-to-day operations of the Himalayan Salt Spa.

Manage accounting and bookkeeping tasks, schedule client appointments, create advertising and marketing concepts, and organize and participate in trade shows.

Manage sales of services and retail merchandise, and order supplies and inventory.

Provide efficient and courteous customer service.

•Create and modify website articles, and design and update Facebook page.

Southern Mutual Church Insurance Company — Columbia, SC 11/2004 - 01/2014 Underwriting Technician

Endorsed policies using Point R in computer system.

Coded annual renewals for monthly, quarterly, and annual billing.

Ran Motor Vehicle Reports (MVR) using ChoicePoint software. Tracked monthly follow-up on inspections for noncompliance of recommended repair and upkeep.

• Entered vehicles information into Liability Insurance Trans Express System (LITES), and Georgia Electronic Insurance Compliance System (GEICS).

Tracked declines and cancelations for multi-peril Business, Auto, and Workers Compensation policies.

Tracked pending files for Drivers' list and inspections, sent follow-up correspondence, and performed inspections.

Accessed client accounts and managed and updated systems.

Explained insurance benefits, and collected data and personal information for policies and enrollment.

Southern Mutual Church Insurance Company Columbia, SC 10/2003 -11/2004 Front Desk Receptionist / Customer Service:

Answered and transferred inbound calls on multi line phone system.

Filed paperwork, helped customers with claims processing, and collected information.

Responded to questions and accessed client accounts and records.

Updated and managed client accounts and records, and accurately documented client interactions.

Lucas travel School 8/1985-3/1986

Worked various travel agencies 1986-1996

Worked on all airline computers except Continental. Booked business and pleasure travel. Specialty; cruises and Disney.

*Prior relevant work experience includes 2+ years as a Certified Nurse Assistant at McCloud Hospital 9/1968-8/1970

VOLUNTEER EXPERIENCE

Local Theaters — Columbia SC 05/1988 - 11/2020

Costumer - Designed and made costumes for cast members and assisted with makeup application

Greeted guests and escorted to seats.

Southeastern Institute — Columbia SC 05/20/15 -8/ 12/2015

Program Advisory Board Member

Created new avenues to market programs for Southeastern Institute.

Generated contacts for job placement of new graduates in their living area.

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